# \#support-center-self **URL:** https://community.auth0.com/tag/support-center-self/2107.md [Latest](https://community.auth0.com/latest.md) · [Categories](https://community.auth0.com/categories.md) · [Tags](https://community.auth0.com/tags.md) --- ## [How do we change BtoC free plan to BtoB free plan](https://community.auth0.com/t/how-do-we-change-btoc-free-plan-to-btob-free-plan/199256)
**Author:** [@y.soneda](https://community.auth0.com/u/y.soneda)\ **Replies:** 1\ **Last updated:** [April 24, 2026, 12:55am UTC](https://community.auth0.com/t/how-do-we-change-btoc-free-plan-to-btob-free-plan/199256 "2026-04-24T00:55:21Z")
We are currently using the B2C Free Plan and would like to switch to the B2B Free Plan. Could you please let us know: whether this change is possible what steps are required whether there will be any impact on … --- ## [Account deletion 1235](https://community.auth0.com/t/account-deletion-1235/198629)
**Author:** [@fscheffold](https://community.auth0.com/u/fscheffold)\ **Replies:** 1\ **Last updated:** [April 3, 2026, 3:11pm UTC](https://community.auth0.com/t/account-deletion-1235/198629 "2026-04-03T15:11:31Z")
Dear Support Team, I hereby request the immediate deletion of my account and the complete erasure of all personal data associated with it from your systems. Please confirm once this process is complete and also delete … --- ## [MFA Reset for another of my Auth0 tenants/accounts](https://community.auth0.com/t/mfa-reset-for-another-of-my-auth0-tenants-accounts/198605)
**Author:** [@chenglo](https://community.auth0.com/u/chenglo)\ **Replies:** 1\ **Last updated:** [April 2, 2026, 8:06pm UTC](https://community.auth0.com/t/mfa-reset-for-another-of-my-auth0-tenants-accounts/198605 "2026-04-02T20:06:41Z")
Hi Support Engineers, I am using my Paid account to get help on one of my free accounts here to reset my MFA. I am locked out of my account since I can’t locate my previous MFA app on my new phone. What information do I… --- ## [Help unlocking user's MFA](https://community.auth0.com/t/help-unlocking-users-mfa/196000)
**Author:** [@sladmin](https://community.auth0.com/u/sladmin)\ **Replies:** 3\ **Last updated:** [January 7, 2026, 4:05pm UTC](https://community.auth0.com/t/help-unlocking-users-mfa/196000 "2026-01-07T16:05:48Z")
I have a user who has locked themselves out of their MFA. The support documentation seems to imply I need to DM support from this Community Forum since we’re on a free account - but I don’t have the option to send DMs (I… --- ## [Request to Delete My Auth0 and Auth0 Community Accounts](https://community.auth0.com/t/request-to-delete-my-auth0-and-auth0-community-accounts/196008)
**Author:** [@anon2733606](https://community.auth0.com/u/anon2733606)\ **Replies:** 1\ **Last updated:** [January 7, 2026, 12:33pm UTC](https://community.auth0.com/t/request-to-delete-my-auth0-and-auth0-community-accounts/196008 "2026-01-07T12:33:07Z")
Dear Auth0 Support Team, I request permanent deletion of my Auth0 account and Auth0 Community account. Please proceed with the following actions: Permanently delete my Auth0 account and all associated data. Perma… --- ## [Account Deletion request](https://community.auth0.com/t/account-deletion-request/195948)
**Author:** [@anon99163376](https://community.auth0.com/u/anon99163376)\ **Replies:** 1\ **Last updated:** [January 5, 2026, 11:28am UTC](https://community.auth0.com/t/account-deletion-request/195948 "2026-01-05T11:28:13Z")
Hello, I would like to delete my auth0 and auth0 community account, so I sent a private message to @support, but I cannot view the message I sent anywhere or see replies (maybe because I’m a new user). Any chance I can… --- ## [Request for Account Deletion](https://community.auth0.com/t/request-for-account-deletion/195721)
**Author:** [@atomspace100](https://community.auth0.com/u/atomspace100)\ **Replies:** 3\ **Last updated:** [December 23, 2025, 1:32pm UTC](https://community.auth0.com/t/request-for-account-deletion/195721 "2025-12-23T13:32:13Z")
@support Can I for the love of god get my data (this community form account and the auth0 account) deleted? --- ## [How to use vpn + does auth0 have vpn](https://community.auth0.com/t/how-to-use-vpn-does-auth0-have-vpn/195477)
**Author:** [@crowwwluci](https://community.auth0.com/u/crowwwluci)\ **Replies:** 1\ **Last updated:** [December 15, 2025, 4:41pm UTC](https://community.auth0.com/t/how-to-use-vpn-does-auth0-have-vpn/195477 "2025-12-15T16:41:33Z")
Does auth0 have a vpn that will allow me to change my location to any of the 50 states? --- ## [Unable to create a support ticket (paid subscription)](https://community.auth0.com/t/unable-to-create-a-support-ticket-paid-subscription/194386)
**Author:** [@fshuman](https://community.auth0.com/u/fshuman)\ **Replies:** 2\ **Last updated:** [November 12, 2025, 12:31pm UTC](https://community.auth0.com/t/unable-to-create-a-support-ticket-paid-subscription/194386 "2025-11-12T12:31:44Z")
Hello, Are there any issues with the Auth0 support centre? Until this week, I was able to create tickets but I can no longer do that. When I submit ticket, I get the page with “Submitting the ticket, please wait” then … --- ## [Cannot manage my tenant (Teams page is broken)](https://community.auth0.com/t/cannot-manage-my-tenant-teams-page-is-broken/191669)
**Author:** [@david57](https://community.auth0.com/u/david57)\ **Replies:** 4\ **Last updated:** [September 17, 2025, 5:49pm UTC](https://community.auth0.com/t/cannot-manage-my-tenant-teams-page-is-broken/191669 "2025-09-17T17:49:45Z")
A year or so ago, Auth0 did some migrations on the backend, which I believe messed up my tenant. When I go to my Teams management page for my tenant, the UI is missing a number of elements that should be there according… --- ## [Auth0 Permission dialog in iOS](https://community.auth0.com/t/auth0-permission-dialog-in-ios/188585)
**Author:** [@tim.taylor](https://community.auth0.com/u/tim.taylor)\ **Replies:** 1\ **Last updated:** [June 30, 2025, 11:01am UTC](https://community.auth0.com/t/auth0-permission-dialog-in-ios/188585 "2025-06-30T11:01:46Z")
Hi, we have one question about the auth0 integration in an iOS (18.5 swift) App. We get always the dialog if we call Auth0.webAuth() This is a bit annoying for the app users when they still get this dialog when log… --- ## [My account is locked out](https://community.auth0.com/t/my-account-is-locked-out/188333)
**Author:** [@jbomhold3](https://community.auth0.com/u/jbomhold3)\ **Replies:** 1\ **Last updated:** [June 24, 2025, 9:44am UTC](https://community.auth0.com/t/my-account-is-locked-out/188333 "2025-06-24T09:44:10Z")
Can’t access my account due to MFA. I reformatted my hard drive and don’t have the recovery key. Can I please get someone to remove the MFA from my account so I can get back in. --- ## [I need help resetting MFA for my account](https://community.auth0.com/t/i-need-help-resetting-mfa-for-my-account/188227)
**Author:** [@prodbot](https://community.auth0.com/u/prodbot)\ **Replies:** 1\ **Last updated:** [June 20, 2025, 6:27pm UTC](https://community.auth0.com/t/i-need-help-resetting-mfa-for-my-account/188227 "2025-06-20T18:27:39Z")
@support. I need to reset the MFA for my account to access my tenant. email: prodbot@shift5.io url: dev-q3s6a1uumpbhesbw\[.\]us\[.\]auth0\[.\]com --- ## [Locked out of my Auth0 Account, No access to available recovery methods](https://community.auth0.com/t/locked-out-of-my-auth0-account-no-access-to-available-recovery-methods/187178)
**Author:** [@rajesh4295](https://community.auth0.com/u/rajesh4295)\ **Replies:** 1\ **Last updated:** [May 26, 2025, 9:56am UTC](https://community.auth0.com/t/locked-out-of-my-auth0-account-no-access-to-available-recovery-methods/187178 "2025-05-26T09:56:00Z")
Hi @support Team, Could you please help me login to my account? Unfortunately, I don’t have access to either of the recovery methods. Google Authenticator or similar Recovery code --- ## [Delete my account please this is my enterprise email](https://community.auth0.com/t/delete-my-account-please-this-is-my-enterprise-email/186535)
**Author:** [@davor.cortes](https://community.auth0.com/u/davor.cortes)\ **Replies:** 1\ **Last updated:** [May 9, 2025, 5:29pm UTC](https://community.auth0.com/t/delete-my-account-please-this-is-my-enterprise-email/186535 "2025-05-09T17:29:13Z")
I want to delete my account, related with the email davor.cortes@boldcf.co. --- ## [Forgot login credentials / lost access](https://community.auth0.com/t/forgot-login-credentials-lost-access/184274)
**Author:** [@jmv](https://community.auth0.com/u/jmv)\ **Replies:** 2\ **Last updated:** [March 25, 2025, 12:30pm UTC](https://community.auth0.com/t/forgot-login-credentials-lost-access/184274 "2025-03-25T12:30:50Z")
Hey @support team, my company has an auth0 tenant which we are paying for but we lost access to it. We don’t know the login email, could you help us find out the login email from the payment method if we provide you with… --- ## [Can I delete my account along with my bank card details?](https://community.auth0.com/t/can-i-delete-my-account-along-with-my-bank-card-details/183192)
**Author:** [@dzmitry.klimovich](https://community.auth0.com/u/dzmitry.klimovich)\ **Replies:** 2\ **Last updated:** [March 11, 2025, 3:34pm UTC](https://community.auth0.com/t/can-i-delete-my-account-along-with-my-bank-card-details/183192 "2025-03-11T15:34:50Z")
I had a Professional subscription which I canceled, deleted tenants and all users. Now I would like to delete the whole account, but it seems I don’t have that option. I am also unable to create a Support ticket. This i… --- ## [Router page does not work](https://community.auth0.com/t/router-page-does-not-work/114182)
**Author:** [@pb2023](https://community.auth0.com/u/pb2023)\ **Replies:** 4\ **Last updated:** [July 3, 2024, 1:59pm UTC](https://community.auth0.com/t/router-page-does-not-work/114182 "2024-07-03T13:59:39Z")
Hello, I installed auth0 and I have few problems. One is that my rourter.php page does not work. I installed steampixel simple-php-router on my PHP8 server, it does not show any error message but also it does nothing. I … --- ## [Looking for Fixed OTP for specific numbers/email for automation testing](https://community.auth0.com/t/looking-for-fixed-otp-for-specific-numbers-email-for-automation-testing/135370)
**Author:** [@vishnu1](https://community.auth0.com/u/vishnu1)\ **Replies:** 1\ **Last updated:** [June 3, 2024, 7:58pm UTC](https://community.auth0.com/t/looking-for-fixed-otp-for-specific-numbers-email-for-automation-testing/135370 "2024-06-03T19:58:50Z")
I am looking for different approach set fixed OTP for a specific numbers/emails passwordless authentication systems --- ## [Where is my OrgID for an ACS](https://community.auth0.com/t/where-is-my-orgid-for-an-acs/130030)
**Author:** [@travis1](https://community.auth0.com/u/travis1)\ **Replies:** 3\ **Last updated:** [March 19, 2024, 11:32pm UTC](https://community.auth0.com/t/where-is-my-orgid-for-an-acs/130030 "2024-03-19T23:32:23Z")
Hi there- When sending a ACS url, this is the following format: https://{MYDOMAIN\]/samlp?connection={CONNECTIONNAME}&organization=${MYORGID} How can I find where my orgID is? --- ## [Login issues...passphare error...can't login](https://community.auth0.com/t/login-issues-passphare-error-cant-login/127063)
**Author:** [@kanwaljaved083](https://community.auth0.com/u/kanwaljaved083)\ **Replies:** 1\ **Last updated:** [February 12, 2024, 12:32pm UTC](https://community.auth0.com/t/login-issues-passphare-error-cant-login/127063 "2024-02-12T12:32:42Z")
Hi, Due to some reasons i reset my mobile phone. Now when i open Auth0gurdian… i am unable to login…there is a message of passphrase…how can fix it? Please help me out --- ## [Delete both of my accounts please](https://community.auth0.com/t/delete-both-of-my-accounts-please/124548)
**Author:** [@aleksandr.sudin](https://community.auth0.com/u/aleksandr.sudin)\ **Replies:** 1\ **Last updated:** [January 18, 2024, 10:22pm UTC](https://community.auth0.com/t/delete-both-of-my-accounts-please/124548 "2024-01-18T22:22:21Z")
Hello, Please delete “aleksandr.sudin@shoop.de” and “aleksandr.sudin@joingsg.com” accounts. About a year ago I had signed up with Google account “aleksandr.sudin@shoop”, but my company was acquired and I don’t have acc… --- ## [Please help me delete my account](https://community.auth0.com/t/please-help-me-delete-my-account/125005)
**Author:** [@alexbt](https://community.auth0.com/u/alexbt)\ **Replies:** 1\ **Last updated:** [January 18, 2024, 10:08pm UTC](https://community.auth0.com/t/please-help-me-delete-my-account/125005 "2024-01-18T22:08:43Z")
I got an account just to have a look through how Auth0 works in preparation for my work beginning to use it, but now I can’t join my work Auth0 Tennant because I can’t manually delete my account. I want to delete my Auth… --- ## [Restrict SSO access to multiple organisations for users with same email domain](https://community.auth0.com/t/restrict-sso-access-to-multiple-organisations-for-users-with-same-email-domain/122120)
**Author:** [@chirantan.banerjee](https://community.auth0.com/u/chirantan.banerjee)\ **Replies:** 3\ **Last updated:** [December 7, 2023, 2:45pm UTC](https://community.auth0.com/t/restrict-sso-access-to-multiple-organisations-for-users-with-same-email-domain/122120 "2023-12-07T14:45:02Z")
Need help with enabling SSO for users with same email domain belonging to multiple organizations in Auth0. The users need to be navigated to only one of those organizations and restricted access for other organizations t… --- ## [How can I delete permanetly my account](https://community.auth0.com/t/how-can-i-delete-permanetly-my-account/122051)
**Author:** [@infosec-owner](https://community.auth0.com/u/infosec-owner)\ **Replies:** 1\ **Last updated:** [December 1, 2023, 12:56am UTC](https://community.auth0.com/t/how-can-i-delete-permanetly-my-account/122051 "2023-12-01T00:56:45Z")
Hi guys, How can I delete permanently my account cause we are not using more the services, I have already downgrade all my tenants to the free option. But I want to delete the account. Thanks for the help --- ## [Custom domain - verification record not found even after hours](https://community.auth0.com/t/custom-domain-verification-record-not-found-even-after-hours/121256)
**Author:** [@srinivas.garlapati](https://community.auth0.com/u/srinivas.garlapati)\ **Replies:** 1\ **Last updated:** [November 29, 2023, 2:06pm UTC](https://community.auth0.com/t/custom-domain-verification-record-not-found-even-after-hours/121256 "2023-11-29T14:06:17Z")
Hello, I’m adding custom domain, even few hours later It still says “Your verification record was not found. You might need to wait a few minutes before we can discover it.” I’ve verified through DIG & NSLOOKUP both ar… --- ## [Password reset not working for outlook](https://community.auth0.com/t/password-reset-not-working-for-outlook/121446)
**Author:** [@anton.ljung](https://community.auth0.com/u/anton.ljung)\ **Replies:** 1\ **Last updated:** [November 28, 2023, 7:41pm UTC](https://community.auth0.com/t/password-reset-not-working-for-outlook/121446 "2023-11-28T19:41:38Z")
The reset password doesn’t work on some Outlook applications, they end up in junkmail and all the styling is stripped. Other email providers seem to work fine. How can we fix this? Is there something we can change to g… --- ## [Problem with dynamic link and auth0](https://community.auth0.com/t/problem-with-dynamic-link-and-auth0/120886)
**Author:** [@ismael.paredes](https://community.auth0.com/u/ismael.paredes)\ **Replies:** 1\ **Last updated:** [November 17, 2023, 2:51pm UTC](https://community.auth0.com/t/problem-with-dynamic-link-and-auth0/120886 "2023-11-17T14:51:26Z")
I have a problem with user registrations, my domain makes redirects to my app with dynamic link and when I am in the app and a new user registers, it opens the browser, instead of keeping me in the auth0 browser --- ## [Erro ao entrar no chat gpt](https://community.auth0.com/t/erro-ao-entrar-no-chat-gpt/114936)
**Author:** [@joaomguerra38](https://community.auth0.com/u/joaomguerra38)\ **Replies:** 1\ **Last updated:** [August 29, 2023, 3:13pm UTC](https://community.auth0.com/t/erro-ao-entrar-no-chat-gpt/114936 "2023-08-29T15:13:23Z")
Sorry, you have been blocked You are unable to access auth0.openai.com --- ## [Is it possible to create short token with JWT](https://community.auth0.com/t/is-it-possible-to-create-short-token-with-jwt/113556)
**Author:** [@graphtestql](https://community.auth0.com/u/graphtestql)\ **Replies:** 1\ **Last updated:** [August 15, 2023, 10:32pm UTC](https://community.auth0.com/t/is-it-possible-to-create-short-token-with-jwt/113556 "2023-08-15T22:32:48Z")
Hey, for my web project, i want to create ‘‘reset token’’ for the users which forgot their password. Currently i’m using JWT to encode and decode the token and take actions for finding user and make changes about the. Th… [Next page](https://community.auth0.com/tag/support-center-self/2107.md?match_all_tags=true&page=1&tags%5B%5D=support-center-self)