# \#subscription-billing **URL:** https://community.auth0.com/tag/subscription-billing/2123.md [Latest](https://community.auth0.com/latest.md) · [Categories](https://community.auth0.com/categories.md) · [Tags](https://community.auth0.com/tags.md) --- ## [Request to Remove Credit Card from Free Plan Account](https://community.auth0.com/t/request-to-remove-credit-card-from-free-plan-account/204981)
**Author:** [@proyectoiaclinical](https://community.auth0.com/u/proyectoiaclinical)\ **Replies:** 1\ **Last updated:** [November 3, 2026, 2:47pm UTC](https://community.auth0.com/t/request-to-remove-credit-card-from-free-plan-account/204981 "2026-11-03T14:47:41Z")
Subject: Request to Remove Credit Card from Free Plan Account Hello Auth0 Support Team, We recently downgraded our Auth0 subscription from B2C Professional ($240/month) to the Free Plan ($0/month). Our organization is… --- ## [Free plan usage page shows 7,000 user limit, but Subscription tab shows 25,000](https://community.auth0.com/t/free-plan-usage-page-shows-7-000-user-limit-but-subscription-tab-shows-25-000/204709)
**Author:** [@mdoverhag](https://community.auth0.com/u/mdoverhag)\ **Replies:** 1\ **Last updated:** [October 26, 2026, 11:32pm UTC](https://community.auth0.com/t/free-plan-usage-page-shows-7-000-user-limit-but-subscription-tab-shows-25-000/204709 "2026-10-26T23:32:47Z")
Hi! Our Free tenant shows the “Regular Active Users has exceeded your plan limit” banner. The usage page measures us against a 7,000 user quota, but the Subscription tab says our plan includes 25,000 users. Looks like th… --- ## [New Actions/Forms Free Tier Quota?](https://community.auth0.com/t/new-actions-forms-free-tier-quota/204247)
**Author:** [@epicpatka](https://community.auth0.com/u/epicpatka)\ **Replies:** 2\ **Last updated:** [October 14, 2026, 8:03pm UTC](https://community.auth0.com/t/new-actions-forms-free-tier-quota/204247 "2026-10-14T20:03:42Z")
Has the Free Tier plan’s quota for Actions/Forms changed? I received a notice that I am over the Actions/Forms usage on tenant Patkub. What is the limit? I had 1 Action and 4 forms in this tenant at the time of notice.… --- ## [Free-plan entitlement for Connected Accounts-only custom OAuth2 and Token Vault](https://community.auth0.com/t/free-plan-entitlement-for-connected-accounts-only-custom-oauth2-and-token-vault/204232)
**Author:** [@garethcraigsa](https://community.auth0.com/u/garethcraigsa)\ **Replies:** 1\ **Last updated:** [October 14, 2026, 5:06pm UTC](https://community.auth0.com/t/free-plan-entitlement-for-connected-accounts-only-custom-oauth2-and-token-vault/204232 "2026-10-14T17:06:43Z")
Our Auth0 team subscription is Free ($0). We have an EU development tenant currently in its trial period and must keep costs at £0. Your public pricing lists Custom Social Connections as included in Free and two Token V… --- ## [Continuous billing after tenant deletion / Password reset email not arriving](https://community.auth0.com/t/continuous-billing-after-tenant-deletion-password-reset-email-not-arriving/203590)
**Author:** [@br4mber](https://community.auth0.com/u/br4mber)\ **Replies:** 3\ **Last updated:** [September 25, 2026, 7:08pm UTC](https://community.auth0.com/t/continuous-billing-after-tenant-deletion-password-reset-email-not-arriving/203590 "2026-09-25T19:08:09Z")
Hi Auth0 Team, I am writing to request urgent support regarding account access and unauthorized recurring charges. Summary of Issue: Tenant Action: Approximately 2 to 3 years ago, I downgraded my subscription and de… --- ## [Charges not fixed yet](https://community.auth0.com/t/charges-not-fixed-yet/203522)
**Author:** [@alok1](https://community.auth0.com/u/alok1)\ **Replies:** 2\ **Last updated:** [September 22, 2026, 11:50pm UTC](https://community.auth0.com/t/charges-not-fixed-yet/203522 "2026-09-22T23:50:53Z")
this is not fixed yet. Another thing is that invoice does not have email address or details for users to contact. This is a fraud concern from auth0.com --- ## [Request for Audit Details Regarding Payment Method Change – Tenant d---pk](https://community.auth0.com/t/request-for-audit-details-regarding-payment-method-change-tenant-d-pk/203341)
**Author:** [@octoservice](https://community.auth0.com/u/octoservice)\ **Replies:** 1\ **Last updated:** [September 14, 2026, 9:26pm UTC](https://community.auth0.com/t/request-for-audit-details-regarding-payment-method-change-tenant-d-pk/203341 "2026-09-14T21:26:58Z")
Dear Auth0 Support Team, We would like to request your assistance in investigating a change to the payment method associated with the following Auth0 account: Tenant: d—pk Team Name: team—f Based on our payment recor… --- ## [Fraudulent upgrade and charge](https://community.auth0.com/t/fraudulent-upgrade-and-charge/203282)
**Author:** [@alok1](https://community.auth0.com/u/alok1)\ **Replies:** 3\ **Last updated:** [September 12, 2026, 11:47am UTC](https://community.auth0.com/t/fraudulent-upgrade-and-charge/203282 "2026-09-12T11:47:26Z")
My subscription was was automatically changed today without my consent and charged on my credit card too. Anyone else seeing this today. --- ## [pproved for Auth0 for Startups program, unable to activate 12-month Business plan discount](https://community.auth0.com/t/pproved-for-auth0-for-startups-program-unable-to-activate-12-month-business-plan-discount/203128)
**Author:** [@shubham4](https://community.auth0.com/u/shubham4)\ **Replies:** 1\ **Last updated:** [September 7, 2026, 9:11pm UTC](https://community.auth0.com/t/pproved-for-auth0-for-startups-program-unable-to-activate-12-month-business-plan-discount/203128 "2026-09-07T21:11:42Z")
Hi team, Our startup was recently approved for the Auth0 for Startups program (which includes the 12-month free Business tier). However, we are unable to activate or apply the promotional discount to our subscription fr… --- ## [Does the legacy $23 B2C Essentials plan include Pro MFA with authenticator apps?](https://community.auth0.com/t/does-the-legacy-23-b2c-essentials-plan-include-pro-mfa-with-authenticator-apps/202912)
**Author:** [@martin.terziyski](https://community.auth0.com/u/martin.terziyski)\ **Replies:** 1\ **Last updated:** [August 28, 2026, 4:45pm UTC](https://community.auth0.com/t/does-the-legacy-23-b2c-essentials-plan-include-pro-mfa-with-authenticator-apps/202912 "2026-08-28T16:45:27Z")
Hi, We have a legacy tenant-based B2C Essentials subscription from 2022, still billed at $23/month for 1,000 MAU. This is not an Auth0 Teams subscription. Does this plan include end-user Pro MFA with authenticator-app … --- ## [We could not fetch your billing and payment information](https://community.auth0.com/t/we-could-not-fetch-your-billing-and-payment-information/202665)
**Author:** [@saas\_auth0](https://community.auth0.com/u/saas_auth0)\ **Replies:** 3\ **Last updated:** [August 21, 2026, 5:23pm UTC](https://community.auth0.com/t/we-could-not-fetch-your-billing-and-payment-information/202665 "2026-08-21T17:23:24Z")
we could not fetch your billing and payment information. can’t update CC to pay. help… --- ## [Sorry, we could not fetch your billing and payment information](https://community.auth0.com/t/sorry-we-could-not-fetch-your-billing-and-payment-information/202680)
**Author:** [@rory.nickolls](https://community.auth0.com/u/rory.nickolls)\ **Replies:** 2\ **Last updated:** [August 21, 2026, 5:23pm UTC](https://community.auth0.com/t/sorry-we-could-not-fetch-your-billing-and-payment-information/202680 "2026-08-21T17:23:21Z")
I’m trying to update card details for payment. I have been receiving this error since last night when clicking the Payment & Billing tab: Error! Sorry, we could not fetch your billing and payment information. API Error… --- ## [Unable to fetch billing and payment information](https://community.auth0.com/t/unable-to-fetch-billing-and-payment-information/202241)
**Author:** [@getmap](https://community.auth0.com/u/getmap)\ **Replies:** 1\ **Last updated:** [August 4, 2026, 4:17pm UTC](https://community.auth0.com/t/unable-to-fetch-billing-and-payment-information/202241 "2026-08-04T16:17:44Z")
We’re trying to correct our account information on our invoices, and we’ve been unable to view our subscription or payment & billing information for a few days. We’ve looked at other support tickets here and tried both o… --- ## [Error!Sorry, we could not fetch your billing and payment information. API Error. Please contact support if the problem persists](https://community.auth0.com/t/error-sorry-we-could-not-fetch-your-billing-and-payment-information-api-error-please-contact-support-if-the-problem-persists/202209)
**Author:** [@gachapro888](https://community.auth0.com/u/gachapro888)\ **Replies:** 1\ **Last updated:** [August 3, 2026, 3:39pm UTC](https://community.auth0.com/t/error-sorry-we-could-not-fetch-your-billing-and-payment-information-api-error-please-contact-support-if-the-problem-persists/202209 "2026-08-03T15:39:59Z")
Error! Sorry, we could not fetch your billing and payment information. API Error. Please contact support if the problem persists Keep getting this error, cannot access to my invoice. Not the first time, anyone facing t… --- ## [Advice on Pricing Plans for Short-Lived Users Exceeding the Free MAU Limit](https://community.auth0.com/t/advice-on-pricing-plans-for-short-lived-users-exceeding-the-free-mau-limit/201789)
**Author:** [@t.dewa](https://community.auth0.com/u/t.dewa)\ **Replies:** 1\ **Last updated:** [July 18, 2026, 12:43am UTC](https://community.auth0.com/t/advice-on-pricing-plans-for-short-lived-users-exceeding-the-free-mau-limit/201789 "2026-07-18T00:43:49Z")
Hello, I would like to ask for advice regarding your pricing plans and the best way to operate our service. We are developing a system in which users have an account validity period of approximately one week and log in… --- ## [Limit Reached. You have reached the limit for number of Tenants](https://community.auth0.com/t/limit-reached-you-have-reached-the-limit-for-number-of-tenants/201702)
**Author:** [@jt-mosh](https://community.auth0.com/u/jt-mosh)\ **Replies:** 2\ **Last updated:** [July 17, 2026, 12:52am UTC](https://community.auth0.com/t/limit-reached-you-have-reached-the-limit-for-number-of-tenants/201702 "2026-07-17T00:52:23Z")
I recently purchased a subscription that supports a maximum of three tenants (Essential plan), however, my account is still on Free trial, so it is brand new While setting up the subscription, I created and deleted two … --- ## [Dashboard shows Free plan but still billed monthly for B2C Essentials](https://community.auth0.com/t/dashboard-shows-free-plan-but-still-billed-monthly-for-b2c-essentials/201718)
**Author:** [@masaru.murata](https://community.auth0.com/u/masaru.murata)\ **Replies:** 1\ **Last updated:** [July 16, 2026, 7:27pm UTC](https://community.auth0.com/t/dashboard-shows-free-plan-but-still-billed-monthly-for-b2c-essentials/201718 "2026-07-16T19:27:25Z")
I’m hitting a billing discrepancy and would appreciate guidance on how to identify and stop the charge. \*\*Situation\*\* In the Teams dashboard (Settings \> Subscription), my current plan shows as \*\*Free ($0)\*\*. However, … --- ## [Delete my Auth0 account and confirm no billing](https://community.auth0.com/t/delete-my-auth0-account-and-confirm-no-billing/201503)
**Author:** [@rexcoley](https://community.auth0.com/u/rexcoley)\ **Replies:** 1\ **Last updated:** [July 8, 2026, 8:59pm UTC](https://community.auth0.com/t/delete-my-auth0-account-and-confirm-no-billing/201503 "2026-07-08T20:59:07Z")
Please delete the Auth0 account for \[REDACTED\]. I deleted my only tenant and I can’t open Support Center tickets (“You do not have access to create a ticket”). Please also confirm there is no active subscription or billi… --- ## [Production adoption of Early Access features and billing](https://community.auth0.com/t/production-adoption-of-early-access-features-and-billing/200854)
**Author:** [@p.p](https://community.auth0.com/u/p.p)\ **Replies:** 3\ **Last updated:** [July 2, 2026, 7:54pm UTC](https://community.auth0.com/t/production-adoption-of-early-access-features-and-billing/200854 "2026-07-02T19:54:39Z")
Hi Auth0 team, We’re an Auth0 Enterprise customer and are currently evaluating several Early Access features for use in our production environment, including: My Account API Passkey Native SDK Auth0 Library Modules Au… --- ## [GA status (Native Passkeys + My Account API) and My Account API token (PKCE) — MAU vs M2M](https://community.auth0.com/t/ga-status-native-passkeys-my-account-api-and-my-account-api-token-pkce-mau-vs-m2m/201110)
**Author:** [@p.p](https://community.auth0.com/u/p.p)\ **Replies:** 1\ **Last updated:** [June 24, 2026, 10:09pm UTC](https://community.auth0.com/t/ga-status-native-passkeys-my-account-api-and-my-account-api-token-pkce-mau-vs-m2m/201110 "2026-06-24T22:09:28Z")
We are an Enterprise customer and really keen to confirm the status of few exciting auth0 features and a question around billing; the questions are: The “Native Passkeys for Mobile Applications” docs page no longer sho… --- ## [Admin verification emails not sent/received](https://community.auth0.com/t/admin-verification-emails-not-sent-received/200624)
**Author:** [@CVE42-chicken](https://community.auth0.com/u/CVE42-chicken)\ **Replies:** 2\ **Last updated:** [June 9, 2026, 7:33am UTC](https://community.auth0.com/t/admin-verification-emails-not-sent-received/200624 "2026-06-09T07:33:35Z")
I’m attempting to verify my administrator account email at accounts.auth0.com in order to invite further team members, but the emails never arrive. I’ve so far: re-checked the email address for typos checked junk/spam… --- ## [Looking to recover access to 2 accounts for which we see charges on corporate credit cards](https://community.auth0.com/t/looking-to-recover-access-to-2-accounts-for-which-we-see-charges-on-corporate-credit-cards/200478)
**Author:** [@f.brillon](https://community.auth0.com/u/f.brillon)\ **Replies:** 5\ **Last updated:** [June 5, 2026, 5:12pm UTC](https://community.auth0.com/t/looking-to-recover-access-to-2-accounts-for-which-we-see-charges-on-corporate-credit-cards/200478 "2026-06-05T17:12:57Z")
@support we have 2 monthly charges of 14.95$ on our corporate account. We’re trying to recover access to those account so we can cancel them. They might either be associated with out domain, or could be personal email of… --- ## [Unable to Contact Sales for Enterprise Plan](https://community.auth0.com/t/unable-to-contact-sales-for-enterprise-plan/200508)
**Author:** [@TigraITB](https://community.auth0.com/u/TigraITB)\ **Replies:** 3\ **Last updated:** [June 4, 2026, 10:21pm UTC](https://community.auth0.com/t/unable-to-contact-sales-for-enterprise-plan/200508 "2026-06-04T22:21:04Z")
Hi, We’re interested in discussing an Enterprise plan with Auth0, but we’ve been unable to reach the Sales team for the past two weeks despite multiple attempts. Is there an alternative way to contact Sales, or could s… --- ## [Still being charged after cancellation](https://community.auth0.com/t/still-being-charged-after-cancellation/200527)
**Author:** [@rob12](https://community.auth0.com/u/rob12)\ **Replies:** 1\ **Last updated:** [June 4, 2026, 3:57pm UTC](https://community.auth0.com/t/still-being-charged-after-cancellation/200527 "2026-06-04T15:57:16Z")
I canceled my Auth0 account a while ago and removed all tenants, but I’m still being charged monthly. When I try to open a ticket in the Support Center, I get: “You don’t have a support subscription” and “You need the E… --- ## [Failing to upgrade from free to essentials - you already have another team subscription](https://community.auth0.com/t/failing-to-upgrade-from-free-to-essentials-you-already-have-another-team-subscription/200428)
**Author:** [@Ghawanni](https://community.auth0.com/u/Ghawanni)\ **Replies:** 2\ **Last updated:** [June 2, 2026, 7:47pm UTC](https://community.auth0.com/t/failing-to-upgrade-from-free-to-essentials-you-already-have-another-team-subscription/200428 "2026-06-02T19:47:58Z")
Hi Auth0 community! I’m hitting a billing transition issue. My tenant is on the legacy per-tenant model (according to my docs investigation and extensive Claude sessions). When I try to upgrade it from Free, Auth0 ret… --- ## [Credit Card Input disabled](https://community.auth0.com/t/credit-card-input-disabled/198714)
**Author:** [@cdnjoaopedro](https://community.auth0.com/u/cdnjoaopedro)\ **Replies:** 2\ **Last updated:** [May 26, 2026, 3:06pm UTC](https://community.auth0.com/t/credit-card-input-disabled/198714 "2026-05-26T15:06:56Z")
Hello, I’m trying to add my credit card, but it seems the card number field is disabled. I’ve tried entering it several times and it doesn’t work. I also tried using incognito mode, logging out and back in, but nothing w… --- ## [Can't Manage Subscription](https://community.auth0.com/t/cant-manage-subscription/199979)
**Author:** [@noc](https://community.auth0.com/u/noc)\ **Replies:** 3\ **Last updated:** [May 15, 2026, 8:36pm UTC](https://community.auth0.com/t/cant-manage-subscription/199979 "2026-05-15T20:36:48Z")
Hello @support, This is my first time reaching out like this. I’m currently unable to manage the subscription for the vendorin tenant. The user that managed it be for is no longer with the company and I need to update … --- ## [Billed after tenant was fully deleted](https://community.auth0.com/t/billed-after-tenant-was-fully-deleted/199753)
**Author:** [@jlannoy](https://community.auth0.com/u/jlannoy)\ **Replies:** 1\ **Last updated:** [May 8, 2026, 10:03pm UTC](https://community.auth0.com/t/billed-after-tenant-was-fully-deleted/199753 "2026-05-08T22:03:05Z")
Hello. I deleted my tenant and my account last month (April). But I have been charged and billed for May 1 to Jun 1 usage, B2C Essentials. Wtf… I tried to contact sales but no answer. And as my account for that tenant h… --- ## [Incorrect Billing – Auth0 for Startups Plan](https://community.auth0.com/t/incorrect-billing-auth0-for-startups-plan/199690)
**Author:** [@sj.mun](https://community.auth0.com/u/sj.mun)\ **Replies:** 1\ **Last updated:** [May 7, 2026, 3:14pm UTC](https://community.auth0.com/t/incorrect-billing-auth0-for-startups-plan/199690 "2026-05-07T15:14:10Z")
we signed an Order Form for the Auth0 Startup Plan – B2B Professional, under which the agreed subscription fee for a 12-month term is USD $0.00. However, we have been charged $800.00 on two months. So, I wanna know how… --- ## [Unable to remove the card details on a free tier account](https://community.auth0.com/t/unable-to-remove-the-card-details-on-a-free-tier-account/199197)
**Author:** [@varchuna96](https://community.auth0.com/u/varchuna96)\ **Replies:** 3\ **Last updated:** [April 29, 2026, 5:35pm UTC](https://community.auth0.com/t/unable-to-remove-the-card-details-on-a-free-tier-account/199197 "2026-04-29T17:35:19Z")
I was adding custom component to a form as my dropdown box should have the list of data from my local db. While testing , came to know that this happens only after enabling custom domain which again asked for a credit ca… [Next page](https://community.auth0.com/tag/subscription-billing/2123.md?match_all_tags=true&page=1&tags%5B%5D=subscription-billing)