# \#reset-password **URL:** https://community.auth0.com/tag/reset-password/488.md [Latest](https://community.auth0.com/latest.md) · [Categories](https://community.auth0.com/categories.md) · [Tags](https://community.auth0.com/tags.md) --- ## [Password Reset Email Not Received – Account Recovery Assistance Required](https://community.auth0.com/t/password-reset-email-not-received-account-recovery-assistance-required/203463)
**Author:** [@ahmad.tal](https://community.auth0.com/u/ahmad.tal)\ **Replies:** 4\ **Last updated:** [October 26, 2026, 7:03pm UTC](https://community.auth0.com/t/password-reset-email-not-received-account-recovery-assistance-required/203463 "2026-10-26T19:03:16Z")
Dear Technical Support Team, ​I am writing to request immediate assistance in recovering my account so that I can access my enrolled course. I have attempted the standard password-reset process multiple times, but I hav… --- ## [Phone MFA - Reset Password Flow](https://community.auth0.com/t/phone-mfa-reset-password-flow/203949)
**Author:** [@kaeb.sidney](https://community.auth0.com/u/kaeb.sidney)\ **Replies:** 1\ **Last updated:** [October 5, 2026, 3:41pm UTC](https://community.auth0.com/t/phone-mfa-reset-password-flow/203949 "2026-10-05T15:41:54Z")
Hello, According to the auth0 documentation, you cannot use phone as an MFA factor in the reset password flow: Factor Allowed values: otp, email, webauthn-platform, webauthn-roaming, recovery-code I was just wondering… --- ## [Redirect to custom prompt from password-reset-post-challenge with ACUL](https://community.auth0.com/t/redirect-to-custom-prompt-from-password-reset-post-challenge-with-acul/202993)
**Author:** [@Jojo.Jose](https://community.auth0.com/u/Jojo.Jose)\ **Replies:** 1\ **Last updated:** [September 1, 2026, 4:54pm UTC](https://community.auth0.com/t/redirect-to-custom-prompt-from-password-reset-post-challenge-with-acul/202993 "2026-09-01T16:54:37Z")
Hi, using Password Reset / Post Challenge action, there is an option to render custom prompt as per this documentation. api.prompt.render(promptId, promptOptions) But I’m unable to find how to use this. If I use this… --- ## [Redirect after reset password](https://community.auth0.com/t/redirect-after-reset-password/202960)
**Author:** [@kaeb.sidney](https://community.auth0.com/u/kaeb.sidney)\ **Replies:** 1\ **Last updated:** [August 31, 2026, 6:17pm UTC](https://community.auth0.com/t/redirect-after-reset-password/202960 "2026-08-31T18:17:02Z")
I am using ACUL screens for forgot password and reset password. The user will get an email OTP, enter it on email-identifier-challenge screen and then change their password on the reset-password screen. Afterward, they a… --- ## [ULP Reset Password prompts](https://community.auth0.com/t/ulp-reset-password-prompts/202606)
**Author:** [@veroca](https://community.auth0.com/u/veroca)\ **Replies:** 1\ **Last updated:** [August 17, 2026, 10:20pm UTC](https://community.auth0.com/t/ulp-reset-password-prompts/202606 "2026-08-17T22:20:55Z")
Hi Auth0 community, We are using Auth0 in my company, in prod for many years now, and we’ve just started seeing an issue in the test environments, not in prod yet luckily. It’s related to the ULP, screen reset-password… --- ## [\`client.metadata\` is not delivered to the reset-password-error screen (ACUL advanced mode), but works on reset-password](https://community.auth0.com/t/client-metadata-is-not-delivered-to-the-reset-password-error-screen-acul-advanced-mode-but-works-on-reset-password/202545)
**Author:** [@luckyalvinyc](https://community.auth0.com/u/luckyalvinyc)\ **Replies:** 1\ **Last updated:** [August 14, 2026, 10:31pm UTC](https://community.auth0.com/t/client-metadata-is-not-delivered-to-the-reset-password-error-screen-acul-advanced-mode-but-works-on-reset-password/202545 "2026-08-14T22:31:03Z")
Summary We use Advanced Customization for Universal Login (ACUL) in advanced rendering mode. We request the same context\_configuration for every screen. client.metadata.\* is delivered on reset-password and reset-passw… --- ## [Password reset links should work until TTL expires or password is reset](https://community.auth0.com/t/password-reset-links-should-work-until-ttl-expires-or-password-is-reset/167980)
**Author:** [@eterobby](https://community.auth0.com/u/eterobby)\ **Replies:** 2\ **Last updated:** [July 30, 2025, 1:48pm UTC](https://community.auth0.com/t/password-reset-links-should-work-until-ttl-expires-or-password-is-reset/167980 "2025-07-30T13:48:57Z")
Feature: Password reset links should work until TTL expires or user’s password is reset Current/Problematic Behavior: Every time a user submits a password reset request, all previous password reset links are invalidate… --- ## [Handle inconsistent error display on Reset Password screen when WCAG 2.2 AA is enabled](https://community.auth0.com/t/handle-inconsistent-error-display-on-reset-password-screen-when-wcag-2-2-aa-is-enabled/188044)
**Author:** [@phuongnv1](https://community.auth0.com/u/phuongnv1)\ **Replies:** 2\ **Last updated:** [July 1, 2025, 7:38am UTC](https://community.auth0.com/t/handle-inconsistent-error-display-on-reset-password-screen-when-wcag-2-2-aa-is-enabled/188044 "2025-07-01T07:38:52Z")
Feature: Handle inconsistent error display on the Reset Password screen when WCAG 2.2 AA is enabled. Description: I noticed that the error displayed in the Reset Password flow seems inconsistent. Here’s a detailed break… --- ## [Customize Reset Password New Universal Login](https://community.auth0.com/t/customize-reset-password-new-universal-login/84958)
**Author:** [@adnan](https://community.auth0.com/u/adnan)\ **Replies:** 4\ **Last updated:** [March 18, 2025, 7:19pm UTC](https://community.auth0.com/t/customize-reset-password-new-universal-login/84958 "2025-03-18T19:19:19Z")
Hi, My scenario is similar to this: send-email-invitations-for-application-signup A user cannot register in app rather invited and I am creating user via management api, creating password change ticket and sending via … --- ## [Add a Post-Password-Change Email](https://community.auth0.com/t/add-a-post-password-change-email/168774)
**Author:** [@simon.pain](https://community.auth0.com/u/simon.pain)\ **Replies:** 3\ **Last updated:** [January 22, 2025, 2:55am UTC](https://community.auth0.com/t/add-a-post-password-change-email/168774 "2025-01-22T02:55:42Z")
Feature: It would be really useful to us if there was a built in email template that can be configured to be sent out when a user’s password is changed. Description: This is a relatively common thing to see out in the w… --- ## [Customizing the UI of the Password Reset Page](https://community.auth0.com/t/customizing-the-ui-of-the-password-reset-page/86411)
**Author:** [@daeus](https://community.auth0.com/u/daeus)\ **Replies:** 1\ **Last updated:** [December 5, 2024, 8:09pm UTC](https://community.auth0.com/t/customizing-the-ui-of-the-password-reset-page/86411 "2024-12-05T20:09:00Z")
Hi Auth0, I came across the same issue to this the thread was years ago and didn’t seem like there’s any change or update. I wonder if using the unofficial endpoint POST /lo/reset in the custom password reset page is s… --- ## [Logging Password reset request](https://community.auth0.com/t/logging-password-reset-request/84749)
**Author:** [@dheerajdhall2709](https://community.auth0.com/u/dheerajdhall2709)\ **Replies:** 2\ **Last updated:** [November 21, 2024, 9:56pm UTC](https://community.auth0.com/t/logging-password-reset-request/84749 "2024-11-21T21:56:45Z")
Hello! We use auth0-lock for our login and I had a question regarding the password reset log. Is there a way for us to create a Hook or some kind of Rule that cane be triggered when a Reset Password request is sent to au… --- ## [Change Password flow: "Authentication Error - Access expired" in some scenarios while "Redirect URL" used in others](https://community.auth0.com/t/change-password-flow-authentication-error-access-expired-in-some-scenarios-while-redirect-url-used-in-others/91534)
**Author:** [@nuria.andion](https://community.auth0.com/u/nuria.andion)\ **Replies:** 1\ **Last updated:** [July 4, 2023, 2:51pm UTC](https://community.auth0.com/t/change-password-flow-authentication-error-access-expired-in-some-scenarios-while-redirect-url-used-in-others/91534 "2023-07-04T14:51:52Z")
When in the reset password flow edge cases, I’ve customised the Redirect To URL in the Change Password template for it to be redirected to a custom error page to deal with the different scenarios. This has covered the f… --- ## [Cannot receive any reset password](https://community.auth0.com/t/cannot-receive-any-reset-password/45444)
**Author:** [@trinhtoantrung](https://community.auth0.com/u/trinhtoantrung)\ **Replies:** 3\ **Last updated:** [December 27, 2022, 12:04am UTC](https://community.auth0.com/t/cannot-receive-any-reset-password/45444 "2022-12-27T00:04:02Z")
Hi all, I met the urgent issue but cannot know how to contact Support Center quickly now. This is my problem: I always login with Google to go the Auth0 Dashboard. But at the moment, my company change the email provi… --- ## [Password Dictionary Protection not working as expected for password reset](https://community.auth0.com/t/password-dictionary-protection-not-working-as-expected-for-password-reset/93347)
**Author:** [@steven.palumbo](https://community.auth0.com/u/steven.palumbo)\ **Replies:** 4\ **Last updated:** [October 31, 2022, 10:35pm UTC](https://community.auth0.com/t/password-dictionary-protection-not-working-as-expected-for-password-reset/93347 "2022-10-31T22:35:08Z")
Greetings! I have configured my tenant to enforce “Password Dictionary” protection. I have not added any custom entries so I am relying on the default Auth0 dictionary for enforcement. The issue I’m running into is … --- ## [How to add "email" to "reset-password" page in Universal Login?](https://community.auth0.com/t/how-to-add-email-to-reset-password-page-in-universal-login/87113)
**Author:** [@serpa](https://community.auth0.com/u/serpa)\ **Replies:** 1\ **Last updated:** [July 18, 2022, 8:48pm UTC](https://community.auth0.com/t/how-to-add-email-to-reset-password-page-in-universal-login/87113 "2022-07-18T20:48:01Z")
Hey guys, We were using the reset-password page from the classic login and we could see this page there: Note that the email is present there, but if I switch to the Universal Login experience I can no longer get th… --- ## [How to enable the 'Back To app' button on the Password Reset Success screen](https://community.auth0.com/t/how-to-enable-the-back-to-app-button-on-the-password-reset-success-screen/46274)
**Author:** [@ryan.pays](https://community.auth0.com/u/ryan.pays)\ **Replies:** 2\ **Last updated:** [March 18, 2022, 11:06am UTC](https://community.auth0.com/t/how-to-enable-the-back-to-app-button-on-the-password-reset-success-screen/46274 "2022-03-18T11:06:50Z")
Is it possible to display the ‘Back to Application’ button when a user has successfully changed their password via Universal Login? If i enable Customize Password Reset Page to get access to the HTML how do I send conne… --- ## [Problems with a password reset link email](https://community.auth0.com/t/problems-with-a-password-reset-link-email/76639)
**Author:** [@sean.feldman](https://community.auth0.com/u/sean.feldman)\ **Replies:** 6\ **Last updated:** [January 25, 2022, 4:11pm UTC](https://community.auth0.com/t/problems-with-a-password-reset-link-email/76639 "2022-01-25T16:11:24Z")
I’m trying to incorporate a password reset link email into my flow and found it problematic. The out-of-the-box provider didn’t work for me, and I had to switch to SendGrid. With SendGrid, I was able to get a few reset … --- ## [Don’t receive reset link for auth0](https://community.auth0.com/t/don-t-receive-reset-link-for-auth0/74589)
**Author:** [@michellebrull](https://community.auth0.com/u/michellebrull)\ **Replies:** 2\ **Last updated:** [December 11, 2021, 3:25am UTC](https://community.auth0.com/t/don-t-receive-reset-link-for-auth0/74589 "2021-12-11T03:25:40Z")
Hi there, Unfortunately I have forgot my password for my auth0. After that I clicked the button to send me an password reset link. The Problem is that I do not receive any emails. I also don’t have my master password or… --- ## [Email when "email not found" on password reset?](https://community.auth0.com/t/email-when-email-not-found-on-password-reset/69853)
**Author:** [@hd2200](https://community.auth0.com/u/hd2200)\ **Replies:** 1\ **Last updated:** [September 17, 2021, 6:28pm UTC](https://community.auth0.com/t/email-when-email-not-found-on-password-reset/69853 "2021-09-17T18:28:11Z")
Greetings, Is there any way to send an email to a user that is trying to reset his password, if the email he enters does not exist in the database? Right now, they do not know what email they need to use to reset their… --- ## [Redirect button after changing a password](https://community.auth0.com/t/redirect-button-after-changing-a-password/67007)
**Author:** [@markchambers99](https://community.auth0.com/u/markchambers99)\ **Replies:** 1\ **Last updated:** [July 29, 2021, 3:54pm UTC](https://community.auth0.com/t/redirect-button-after-changing-a-password/67007 "2021-07-29T15:54:10Z")
My use case is a user has logged into a website using Auth0 (its a regular webapp using asp.net). I have created a change your password link and following the instructions on this post: Allow the user to change their p… --- ## [The Change Password (reset password) i got Error like something went worng](https://community.auth0.com/t/the-change-password-reset-password-i-got-error-like-something-went-worng/63163)
**Author:** [@Vijayan\_Murugan](https://community.auth0.com/u/Vijayan_Murugan)\ **Replies:** 3\ **Last updated:** [May 21, 2021, 6:50pm UTC](https://community.auth0.com/t/the-change-password-reset-password-i-got-error-like-something-went-worng/63163 "2021-05-21T18:50:52Z")
Here I’m configured the custom DB everything working fine but the Password change screen only got an error I have attached the log and screen view for change the password please take a look and help me out. --- ## [Auth0 apostrophe in email](https://community.auth0.com/t/auth0-apostrophe-in-email/58807)
**Author:** [@shulamit.ferber](https://community.auth0.com/u/shulamit.ferber)\ **Replies:** 1\ **Last updated:** [March 3, 2021, 6:53pm UTC](https://community.auth0.com/t/auth0-apostrophe-in-email/58807 "2021-03-03T18:53:24Z")
Hi! We have a client that registered to auth0 with an email that has an apostrophe and is unable to open the “reset password” email. Steps to reproduce: Create a user with an apostrophe in the email from The API: c… --- ## [Sending Email Invitations For Application Signup](https://community.auth0.com/t/sending-email-invitations-for-application-signup/57326)
**Author:** [@brady](https://community.auth0.com/u/brady)\ **Replies:** 3\ **Last updated:** [February 5, 2021, 12:22pm UTC](https://community.auth0.com/t/sending-email-invitations-for-application-signup/57326 "2021-02-05T12:22:04Z")
Hi Auth0 Community! I’m trying to implement Send Email Invitations for Application Signup, but am confused on a few things. For context; I am allowing Admin users to create new users using the Management API, using the… --- ## [Make Change-password page look differently for first sign-on vs. password change](https://community.auth0.com/t/make-change-password-page-look-differently-for-first-sign-on-vs-password-change/55969)
**Author:** [@yakir](https://community.auth0.com/u/yakir)\ **Replies:** 1\ **Last updated:** [January 11, 2021, 3:27pm UTC](https://community.auth0.com/t/make-change-password-page-look-differently-for-first-sign-on-vs-password-change/55969 "2021-01-11T15:27:56Z")
I have 2 different users coming to the “change-password” page in auth0: Ones that are changing the first password that the system auto-generated for them. They never logged into the system before. And ones that manuall… --- ## [Best practices for Social Login](https://community.auth0.com/t/best-practices-for-social-login/42576)
**Author:** [@api-nick](https://community.auth0.com/u/api-nick)\ **Replies:** 3\ **Last updated:** [May 11, 2020, 5:36pm UTC](https://community.auth0.com/t/best-practices-for-social-login/42576 "2020-05-11T17:36:31Z")
I’ve recently enabled a few of the social logins - which is great, it seems to really speed up the sign-in / sign-up process. The trouble is now, I’m getting returning users coming back, forgetting which social login th… --- ## [Is there a way to get application client id, client\_metadata in password reset hosted page?](https://community.auth0.com/t/is-there-a-way-to-get-application-client-id-client-metadata-in-password-reset-hosted-page/18731)
**Author:** [@ksubramaniam](https://community.auth0.com/u/ksubramaniam)\ **Replies:** 1\ **Last updated:** [December 29, 2018, 8:34pm UTC](https://community.auth0.com/t/is-there-a-way-to-get-application-client-id-client-metadata-in-password-reset-hosted-page/18731 "2018-12-29T20:34:27Z")
We’ve configured multiple applications and so there are multiple client Ids associated with each & we’re also having client\_metadata under each application that we’d like to use in our hosted page. In Sign-In hosted pag… --- ## [Reset password by SMS](https://community.auth0.com/t/reset-password-by-sms/9180)
**Author:** [@alberto.calle](https://community.auth0.com/u/alberto.calle)\ **Replies:** 2\ **Last updated:** [August 27, 2018, 8:17pm UTC](https://community.auth0.com/t/reset-password-by-sms/9180 "2018-08-27T20:17:55Z")
Hello I would like to know if Auth0 has the possibility to reset the password by sending an SMS to the user’s phone, this telephone number would be the user’s in the LDAP. Is this possible? Thank you --- ## [Can I customize Authentication Error Page?](https://community.auth0.com/t/can-i-customize-authentication-error-page/14006)
**Author:** [@angela.v](https://community.auth0.com/u/angela.v)\ **Replies:** 2\ **Last updated:** [August 21, 2018, 10:17pm UTC](https://community.auth0.com/t/can-i-customize-authentication-error-page/14006 "2018-08-21T22:17:49Z")
Hi! I was wondering if there’s a way to customize the screen that appears when the access to Reset password link has expired. Right now, I get this view: Thanks for your time! --- ## [User password reset](https://community.auth0.com/t/user-password-reset/10248)
**Author:** [@piero.alberto](https://community.auth0.com/u/piero.alberto)\ **Replies:** 3\ **Last updated:** [March 21, 2018, 3:49pm UTC](https://community.auth0.com/t/user-password-reset/10248 "2018-03-21T15:49:51Z")
Goodmorning, in our software we are testing Auth0. It is a valuable tool and we like it. We have one little trouble: when a mail to reset the password is sent to the user, can we, in some way, know when the password is… [Next page](https://community.auth0.com/tag/reset-password/488.md?match_all_tags=true&page=1&tags%5B%5D=reset-password)