# \#refund **URL:** https://community.auth0.com/tag/refund/2103.md [Latest](https://community.auth0.com/latest.md) · [Categories](https://community.auth0.com/categories.md) · [Tags](https://community.auth0.com/tags.md) --- ## [Dashboard shows Free plan but still billed monthly for B2C Essentials](https://community.auth0.com/t/dashboard-shows-free-plan-but-still-billed-monthly-for-b2c-essentials/201718)
**Author:** [@masaru.murata](https://community.auth0.com/u/masaru.murata)\ **Replies:** 1\ **Last updated:** [July 16, 2026, 7:27pm UTC](https://community.auth0.com/t/dashboard-shows-free-plan-but-still-billed-monthly-for-b2c-essentials/201718 "2026-07-16T19:27:25Z")
I’m hitting a billing discrepancy and would appreciate guidance on how to identify and stop the charge. \*\*Situation\*\* In the Teams dashboard (Settings \> Subscription), my current plan shows as \*\*Free ($0)\*\*. However, … --- ## [Still being charged after cancellation](https://community.auth0.com/t/still-being-charged-after-cancellation/200527)
**Author:** [@rob12](https://community.auth0.com/u/rob12)\ **Replies:** 1\ **Last updated:** [June 4, 2026, 3:57pm UTC](https://community.auth0.com/t/still-being-charged-after-cancellation/200527 "2026-06-04T15:57:16Z")
I canceled my Auth0 account a while ago and removed all tenants, but I’m still being charged monthly. When I try to open a ticket in the Support Center, I get: “You don’t have a support subscription” and “You need the E… --- ## [Incorrect Billing – Auth0 for Startups Plan](https://community.auth0.com/t/incorrect-billing-auth0-for-startups-plan/199690)
**Author:** [@sj.mun](https://community.auth0.com/u/sj.mun)\ **Replies:** 1\ **Last updated:** [May 7, 2026, 3:14pm UTC](https://community.auth0.com/t/incorrect-billing-auth0-for-startups-plan/199690 "2026-05-07T15:14:10Z")
we signed an Order Form for the Auth0 Startup Plan – B2B Professional, under which the agreed subscription fee for a 12-month term is USD $0.00. However, we have been charged $800.00 on two months. So, I wanna know how… --- ## [Subscription issues](https://community.auth0.com/t/subscription-issues/197846)
**Author:** [@tim.stalter](https://community.auth0.com/u/tim.stalter)\ **Replies:** 6\ **Last updated:** [March 4, 2026, 8:54pm UTC](https://community.auth0.com/t/subscription-issues/197846 "2026-03-04T20:54:31Z")
My CFO paid for a subscription under the wrong team. We canceled that subscription the next day after we realized the issue. Do we get the refund so we can purchase the subscription on the correct team? When I invited… --- ## [Account being charged for free tier service](https://community.auth0.com/t/account-being-charged-for-free-tier-service/196740)
**Author:** [@faron](https://community.auth0.com/u/faron)\ **Replies:** 1\ **Last updated:** [January 29, 2026, 8:55pm UTC](https://community.auth0.com/t/account-being-charged-for-free-tier-service/196740 "2026-01-29T20:55:00Z")
Hello, My account was downgraded from Essentials to free within an hour of inputting my credit card credentials (early November 2025), but I have been charged regularly since then. I do not know how to resolve this, as … --- ## [Downgraded account and can no longer submit support ticket](https://community.auth0.com/t/downgraded-account-and-can-no-longer-submit-support-ticket/196460)
**Author:** [@lexi2232](https://community.auth0.com/u/lexi2232)\ **Replies:** 1\ **Last updated:** [January 21, 2026, 10:27pm UTC](https://community.auth0.com/t/downgraded-account-and-can-no-longer-submit-support-ticket/196460 "2026-01-21T22:27:02Z")
I was on a paid plan and downgraded to free with nearly three weeks in my billing cycle left. I now cannot submit a support request for a refund for the time my account was on an old plan that was equivalent to the free … --- ## [Cancelling my account](https://community.auth0.com/t/cancelling-my-account/195002)
**Author:** [@inquire](https://community.auth0.com/u/inquire)\ **Replies:** 1\ **Last updated:** [November 27, 2025, 10:16pm UTC](https://community.auth0.com/t/cancelling-my-account/195002 "2025-11-27T22:16:54Z")
I have been in touch with several people and have gotten no where and no one is responding to my concerns. I need to cancel my subscription and looking for a refund from my last invoice. There is no way for me to cancel… --- ## [I cancelled my subscription, deleted all the tenants, Auth0 keeps charging me](https://community.auth0.com/t/i-cancelled-my-subscription-deleted-all-the-tenants-auth0-keeps-charging-me/194436)
**Author:** [@yuridolzhenko](https://community.auth0.com/u/yuridolzhenko)\ **Replies:** 3\ **Last updated:** [November 18, 2025, 3:32pm UTC](https://community.auth0.com/t/i-cancelled-my-subscription-deleted-all-the-tenants-auth0-keeps-charging-me/194436 "2025-11-18T15:32:55Z")
I cancelled my subscription, deleted all the tenants, Auth0 keeps charging me, I have no way to contact or call anywhere. How is it even possible? --- ## [Still being billed after downgrading subscription and deleting tenants](https://community.auth0.com/t/still-being-billed-after-downgrading-subscription-and-deleting-tenants/193343)
**Author:** [@Grady-Saccullo](https://community.auth0.com/u/Grady-Saccullo)\ **Replies:** 1\ **Last updated:** [October 20, 2025, 4:26pm UTC](https://community.auth0.com/t/still-being-billed-after-downgrading-subscription-and-deleting-tenants/193343 "2025-10-20T16:26:02Z")
I downgraded a subscription and deleted the corresponding tenants a few months back, however I am still being billed. What do I need to do to get a refund for the charges made since then? I was able to find my team id fo… --- ## [Deleted tenant and lost my subscription](https://community.auth0.com/t/deleted-tenant-and-lost-my-subscription/187127)
**Author:** [@ahmgeek](https://community.auth0.com/u/ahmgeek)\ **Replies:** 3\ **Last updated:** [May 26, 2025, 7:33pm UTC](https://community.auth0.com/t/deleted-tenant-and-lost-my-subscription/187127 "2025-05-26T19:33:39Z")
@support hey, I deleted the tenant not realizing it’s linked to my subscription. I don’t care about the tenant since it’s clean slate, I created a new one and got to delete the old one. But now I lost the subscription. C… --- ## [Unauthorized Charges After Account Closure](https://community.auth0.com/t/unauthorized-charges-after-account-closure/182302)
**Author:** [@gteibo1](https://community.auth0.com/u/gteibo1)\ **Replies:** 1\ **Last updated:** [February 17, 2025, 7:32pm UTC](https://community.auth0.com/t/unauthorized-charges-after-account-closure/182302 "2025-02-17T19:32:10Z")
I closed my Auth0 account four months ago, yet I am still being charged. Since my account is no longer active, I have no way to access the support system or billing section to resolve this issue. I would appreciate any … --- ## [Request for a refund](https://community.auth0.com/t/request-for-a-refund/133275)
**Author:** [@nihed](https://community.auth0.com/u/nihed)\ **Replies:** 1\ **Last updated:** [May 7, 2024, 2:27pm UTC](https://community.auth0.com/t/request-for-a-refund/133275 "2024-05-07T14:27:12Z")
hello, this morning instead of login to my account pressing directly the "continue with google"i entred the email adress and password and then i was redirected to another dashboard, and i was the only member on it,i di… --- ## [URGENT. Lost access to the email address of my Auth0 account, and now cannot cancel my subscription](https://community.auth0.com/t/urgent-lost-access-to-the-email-address-of-my-auth0-account-and-now-cannot-cancel-my-subscription/129220)
**Author:** [@morganddoane](https://community.auth0.com/u/morganddoane)\ **Replies:** 1\ **Last updated:** [March 11, 2024, 8:41am UTC](https://community.auth0.com/t/urgent-lost-access-to-the-email-address-of-my-auth0-account-and-now-cannot-cancel-my-subscription/129220 "2024-03-11T08:41:07Z")
Hi! I’ve lost access to my Auth0 account. I do not recall which email address it was associated with - all is know is that I am getting billed every month for a service that I am not using. Can we look up my account ba… --- ## [Refund on the unused time](https://community.auth0.com/t/refund-on-the-unused-time/121042)
**Author:** [@dereklim12](https://community.auth0.com/u/dereklim12)\ **Replies:** 1\ **Last updated:** [November 16, 2023, 4:26pm UTC](https://community.auth0.com/t/refund-on-the-unused-time/121042 "2023-11-16T16:26:38Z")
Hi @support1 , I’ve decided to go a different way for my needs. I’ve downgraded my subscription and would like to get a refund on the unused time. Can someone help with that? Thank you! --- ## [Refund for unused subscription time](https://community.auth0.com/t/refund-for-unused-subscription-time/112053)
**Author:** [@tpunderson](https://community.auth0.com/u/tpunderson)\ **Replies:** 1\ **Last updated:** [July 26, 2023, 12:06pm UTC](https://community.auth0.com/t/refund-for-unused-subscription-time/112053 "2023-07-26T12:06:37Z")
Hi, I’ve decided to go a different way for my needs. I’ve downgraded my subscription and would like to get a refund on the unused time. Can someone help with that? Thank you! --- ## [How can I request a refund for a plan that I paid today and then changed my mind?](https://community.auth0.com/t/how-can-i-request-a-refund-for-a-plan-that-i-paid-today-and-then-changed-my-mind/107762)
**Author:** [@elisa.uribe](https://community.auth0.com/u/elisa.uribe)\ **Replies:** 1\ **Last updated:** [May 25, 2023, 8:31am UTC](https://community.auth0.com/t/how-can-i-request-a-refund-for-a-plan-that-i-paid-today-and-then-changed-my-mind/107762 "2023-05-25T08:31:23Z")
Today I signed up for a paid plan but then a few hours later I changed my mind. I would like to request a refund but since I downgraded to a free plan I can’t create a ticket to request it. How can I contact customer sup…