# \#recovery-code-factor **URL:** https://community.auth0.com/tag/recovery-code-factor/2029.md [Latest](https://community.auth0.com/latest.md) · [Categories](https://community.auth0.com/categories.md) · [Tags](https://community.auth0.com/tags.md) --- ## [I can't log in, so I'd like to reset my MFA.](https://community.auth0.com/t/i-cant-log-in-so-id-like-to-reset-my-mfa/203997)
**Author:** [@rkt9tuba4develop](https://community.auth0.com/u/rkt9tuba4develop)\ **Replies:** 2\ **Last updated:** [October 7, 2026, 12:11am UTC](https://community.auth0.com/t/i-cant-log-in-so-id-like-to-reset-my-mfa/203997 "2026-10-07T00:11:01Z")
Dear Auth0 Support Team, Regarding the multi-factor authentication (MFA) I used to log in to the Auth0 Dashboard: I deleted the Auth0 Guardian app I had been using when I switched to a new smartphone, and now I am unabl… --- ## [Cannot login to my account](https://community.auth0.com/t/cannot-login-to-my-account/201698)
**Author:** [@gijoms](https://community.auth0.com/u/gijoms)\ **Replies:** 2\ **Last updated:** [July 16, 2026, 3:51pm UTC](https://community.auth0.com/t/cannot-login-to-my-account/201698 "2026-07-16T15:51:12Z")
The phone number we used for the auth0 account n—m got canceled. And the recovery code is not working. We need help to reset MFA and login to the account. --- ## [Tenant not accessible need reset MFA please](https://community.auth0.com/t/tenant-not-accessible-need-reset-mfa-please/201312)
**Author:** [@m.bocca](https://community.auth0.com/u/m.bocca)\ **Replies:** 2\ **Last updated:** [July 2, 2026, 6:50pm UTC](https://community.auth0.com/t/tenant-not-accessible-need-reset-mfa-please/201312 "2026-07-02T18:50:40Z")
Hello Auth0 Support, @support I am locked out of my Auth0 Dashboard admin account and I cannot access the Support Center because MFA is required. My recovery code is not working. Please help me with an MFA reset / admi… --- ## [Reset MFA](https://community.auth0.com/t/reset-mfa/201251)
**Author:** [@imerik2](https://community.auth0.com/u/imerik2)\ **Replies:** 1\ **Last updated:** [June 30, 2026, 7:36pm UTC](https://community.auth0.com/t/reset-mfa/201251 "2026-06-30T19:36:01Z")
Hi, can someone help me reset my MFA? I made a mistake and deleted the MFA from my Authenticator app. --- ## [Account issue](https://community.auth0.com/t/account-issue/200888)
**Author:** [@yan.li](https://community.auth0.com/u/yan.li)\ **Replies:** 3\ **Last updated:** [June 16, 2026, 9:07pm UTC](https://community.auth0.com/t/account-issue/200888 "2026-06-16T21:07:17Z")
My coworker is locked out of my Auth0 admin account because he lost his device and can no longer use MFA. He doed not have the recovery code. And he also can not post message in auth0 community. So I post the message he… --- ## [MFA Reset Request - Locked out of my admin account](https://community.auth0.com/t/mfa-reset-request-locked-out-of-my-admin-account/200890)
**Author:** [@dknappr](https://community.auth0.com/u/dknappr)\ **Replies:** 1\ **Last updated:** [June 16, 2026, 5:45pm UTC](https://community.auth0.com/t/mfa-reset-request-locked-out-of-my-admin-account/200890 "2026-06-16T17:45:40Z")
Hello. I am completely locked out of my main administrator account due to an MFA issue (stuck on the code screen). I had to create this temporary forum account with my personal Gmail just to ask for help because I cannot… --- ## [Reset MFA assistance](https://community.auth0.com/t/reset-mfa-assistance/198508)
**Author:** [@amanda-aia](https://community.auth0.com/u/amanda-aia)\ **Replies:** 1\ **Last updated:** [March 30, 2026, 9:34pm UTC](https://community.auth0.com/t/reset-mfa-assistance/198508 "2026-03-30T21:34:27Z")
We are unable to access our paid account and need to have our account reset. --- ## [\[Urgent Help\] Loss MFA key and recovery code, only has password cannot login dashboard](https://community.auth0.com/t/urgent-help-loss-mfa-key-and-recovery-code-only-has-password-cannot-login-dashboard/197094)
**Author:** [@hails](https://community.auth0.com/u/hails)\ **Replies:** 3\ **Last updated:** [February 9, 2026, 3:40pm UTC](https://community.auth0.com/t/urgent-help-loss-mfa-key-and-recovery-code-only-has-password-cannot-login-dashboard/197094 "2026-02-09T15:40:57Z")
I have lost my recovery key and MFA, but have my password. Need urgent help with resetting MFA. Thank you . --- ## [Need MFA Reset for Locked Auth0 Tenant (Cannot Access Dashboard)](https://community.auth0.com/t/need-mfa-reset-for-locked-auth0-tenant-cannot-access-dashboard/194981)
**Author:** [@andresduke](https://community.auth0.com/u/andresduke)\ **Replies:** 1\ **Last updated:** [November 27, 2025, 8:07am UTC](https://community.auth0.com/t/need-mfa-reset-for-locked-auth0-tenant-cannot-access-dashboard/194981 "2025-11-27T08:07:05Z")
Hi team, I need help resetting MFA for our Auth0 dashboard admin account. We can reset the password, but MFA blocks login and we no longer have access to the authenticator device. Email of account needing MFA reset: … --- ## [Need Help Resetting MFA – Lost Access to Authenticator App](https://community.auth0.com/t/need-help-resetting-mfa-lost-access-to-authenticator-app/193549)
**Author:** [@ahshakib572](https://community.auth0.com/u/ahshakib572)\ **Replies:** 1\ **Last updated:** [October 23, 2025, 6:57pm UTC](https://community.auth0.com/t/need-help-resetting-mfa-lost-access-to-authenticator-app/193549 "2025-10-23T18:57:43Z")
Hi Auth0 Team, I have lost access to my mobile device that contained my Authenticator app. Now I’m unable to log in to my Auth0 account because it requires MFA verification. My registered email is: anowarhossen@infini… --- ## [MFA Reset Request - Can’t access my dashboard](https://community.auth0.com/t/mfa-reset-request-can-t-access-my-dashboard/193206)
**Author:** [@digimasia](https://community.auth0.com/u/digimasia)\ **Replies:** 1\ **Last updated:** [October 15, 2025, 7:45am UTC](https://community.auth0.com/t/mfa-reset-request-can-t-access-my-dashboard/193206 "2025-10-15T07:45:24Z")
Hi Auth0 Support, I lost access to my MFA device because my phone is broken. I can’t log in to my Auth0 Dashboard anymore. Please help reset my MFA. Thanks. --- ## [Unable to access Auth0 Dashboard (MFA reset requested) — plan upgrade pending](https://community.auth0.com/t/unable-to-access-auth0-dashboard-mfa-reset-requested-plan-upgrade-pending/192298)
**Author:** [@hello24](https://community.auth0.com/u/hello24)\ **Replies:** 1\ **Last updated:** [September 23, 2025, 4:23pm UTC](https://community.auth0.com/t/unable-to-access-auth0-dashboard-mfa-reset-requested-plan-upgrade-pending/192298 "2025-09-23T16:23:08Z")
Hello Auth0 Support, I’m currently unable to log into the Auth0 Dashboard and therefore cannot proceed with upgrading our subscription. Issue: MFA/2FA is blocking access; no authenticator app is configured, fingerpri… --- ## [Need MFA authentication reset](https://community.auth0.com/t/need-mfa-authentication-reset/190244)
**Author:** [@ddavis.illinois](https://community.auth0.com/u/ddavis.illinois)\ **Replies:** 1\ **Last updated:** [August 6, 2025, 2:20pm UTC](https://community.auth0.com/t/need-mfa-authentication-reset/190244 "2025-08-06T14:20:37Z")
I can’t get to my authentication app and lost my recovery keys. Would someone please reset for? Thanks in advance. --- ## [Locked out of Auth0 Free Tier Admin Account (MFA Failed, No Recovery Code)](https://community.auth0.com/t/locked-out-of-auth0-free-tier-admin-account-mfa-failed-no-recovery-code/190110)
**Author:** [@dev\_harbitt](https://community.auth0.com/u/dev_harbitt)\ **Replies:** 1\ **Last updated:** [August 4, 2025, 10:59am UTC](https://community.auth0.com/t/locked-out-of-auth0-free-tier-admin-account-mfa-failed-no-recovery-code/190110 "2025-08-04T10:59:20Z")
Hello, We are using the free tier of Auth0 for our SaaS product, with only one administrator account for our company. I recently tried to log in again after a while, but MFA failed, and it seems we never set up or save… --- ## [Can't access my account because I don't have the recovery code or a security key](https://community.auth0.com/t/cant-access-my-account-because-i-dont-have-the-recovery-code-or-a-security-key/189860)
**Author:** [@kimnathan0324](https://community.auth0.com/u/kimnathan0324)\ **Replies:** 1\ **Last updated:** [July 29, 2025, 6:50pm UTC](https://community.auth0.com/t/cant-access-my-account-because-i-dont-have-the-recovery-code-or-a-security-key/189860 "2025-07-29T18:50:58Z")
I have an Auth0 account that I use to manage users on a small scale website I made. I am trying to log into my account to view my dashboard and details but am faced with identity verification via either a recovery code o… --- ## [Reset MFA after recovery code](https://community.auth0.com/t/reset-mfa-after-recovery-code/134505)
**Author:** [@sushant](https://community.auth0.com/u/sushant)\ **Replies:** 4\ **Last updated:** [July 9, 2025, 6:31pm UTC](https://community.auth0.com/t/reset-mfa-after-recovery-code/134505 "2025-07-09T18:31:17Z")
Hello, despite extensive research and reviewing all available resources, I’m still unclear on how to implement resetting MFA after using a recovery code. Providing the best user experience is our priority. Can anyone ple… --- ## [Lost MFA app and recovery codes](https://community.auth0.com/t/lost-mfa-app-and-recovery-codes/188146)
**Author:** [@bb-Admin](https://community.auth0.com/u/bb-Admin)\ **Replies:** 1\ **Last updated:** [June 18, 2025, 2:47pm UTC](https://community.auth0.com/t/lost-mfa-app-and-recovery-codes/188146 "2025-06-18T14:47:14Z")
I lost my MFA app and recovery codes, how can I reset my MFA? Thanks in advance --- ## [Support for recovery code lost and no app installed to login](https://community.auth0.com/t/support-for-recovery-code-lost-and-no-app-installed-to-login/187977)
**Author:** [@contact20](https://community.auth0.com/u/contact20)\ **Replies:** 2\ **Last updated:** [June 16, 2025, 11:41am UTC](https://community.auth0.com/t/support-for-recovery-code-lost-and-no-app-installed-to-login/187977 "2025-06-16T11:41:42Z")
Hi everyone, I’m currently locked out of my Auth0 tenant because I did not create an access with the Guardian app, and unfortunately, I also lost my recovery code… Here is the email associate with my account: contact@ve… --- ## [How to generate multiple recovery codes with the /mfa/associate API?](https://community.auth0.com/t/how-to-generate-multiple-recovery-codes-with-the-mfa-associate-api/186409)
**Author:** [@t.fukao](https://community.auth0.com/u/t.fukao)\ **Replies:** 1\ **Last updated:** [May 7, 2025, 11:25am UTC](https://community.auth0.com/t/how-to-generate-multiple-recovery-codes-with-the-mfa-associate-api/186409 "2025-05-07T11:25:42Z")
I am using /mfa/associate API to enroll for otp based 2fa. The response includes a recovery\_codes array, but it currently only provides a single recovery code. Is there any way to generate multiple codes? Here’s the r… --- ## [MFA API doesn't return recovery\_codes](https://community.auth0.com/t/mfa-api-doesnt-return-recovery-codes/186175)
**Author:** [@t.fukao](https://community.auth0.com/u/t.fukao)\ **Replies:** 1\ **Last updated:** [May 1, 2025, 6:17am UTC](https://community.auth0.com/t/mfa-api-doesnt-return-recovery-codes/186175 "2025-05-01T06:17:38Z")
I’m trying to enroll a user’s authenticator using the MFA API. $response = Http::withHeaders(\[ 'Authorization' =\> 'Bearer ' . $request-\>mfa\_token, 'Content-Type' =\> 'application/json', \])-\>post('https:// { MY\_DO… --- ## [Lost acces to onetime password and recoverycodes](https://community.auth0.com/t/lost-acces-to-onetime-password-and-recoverycodes/185889)
**Author:** [@edwinboon](https://community.auth0.com/u/edwinboon)\ **Replies:** 2\ **Last updated:** [April 24, 2025, 12:18pm UTC](https://community.auth0.com/t/lost-acces-to-onetime-password-and-recoverycodes/185889 "2025-04-24T12:18:09Z")
Hello! After I left the company I was forced to give back my work phone that has onetime password and the recovery codes on it. A few weeks ago I rejoined the company but I got a new phone and I have no longer acces to… --- ## [Lost my recover codes for Auth0 guardian app and want to reset MFA](https://community.auth0.com/t/lost-my-recover-codes-for-auth0-guardian-app-and-want-to-reset-mfa/185319)
**Author:** [@rayavarapu.sairam](https://community.auth0.com/u/rayavarapu.sairam)\ **Replies:** 1\ **Last updated:** [April 10, 2025, 7:13pm UTC](https://community.auth0.com/t/lost-my-recover-codes-for-auth0-guardian-app-and-want-to-reset-mfa/185319 "2025-04-10T19:13:39Z")
I have changed my mobile and don’t have access to old mobile. So want to register the Auth0 Gurdian app in my new phone. I don’t have recovery codes as well. Please help me in resetting the MFA --- ## [Lost my recovery-codes from Google Authenticator & want to reset MFA](https://community.auth0.com/t/lost-my-recovery-codes-from-google-authenticator-want-to-reset-mfa/185291)
**Author:** [@pranithkumars](https://community.auth0.com/u/pranithkumars)\ **Replies:** 1\ **Last updated:** [April 10, 2025, 1:36pm UTC](https://community.auth0.com/t/lost-my-recovery-codes-from-google-authenticator-want-to-reset-mfa/185291 "2025-04-10T13:36:50Z")
I changed my mobile device and not able login Auth0. Could you please reset the Google authenticator MFA to re-enroll again in my new mobile device. --- ## [Lost recovery code, need mfa reset in order to add new phone](https://community.auth0.com/t/lost-recovery-code-need-mfa-reset-in-order-to-add-new-phone/184216)
**Author:** [@mibrahim1](https://community.auth0.com/u/mibrahim1)\ **Replies:** 1\ **Last updated:** [March 20, 2025, 5:02pm UTC](https://community.auth0.com/t/lost-recovery-code-need-mfa-reset-in-order-to-add-new-phone/184216 "2025-03-20T17:02:12Z")
I need help accessing my dashboard. I have a new phone, lost recovery code and mfa set for old phone. Please help --- ## [I’ve lost my phone and don't have a recovery code. I need to access my admin console and I’m not able to due to the MFA](https://community.auth0.com/t/i-ve-lost-my-phone-and-dont-have-a-recovery-code-i-need-to-access-my-admin-console-and-i-m-not-able-to-due-to-the-mfa/169902)
**Author:** [@startpowerzdigital](https://community.auth0.com/u/startpowerzdigital)\ **Replies:** 1\ **Last updated:** [January 23, 2025, 7:50am UTC](https://community.auth0.com/t/i-ve-lost-my-phone-and-dont-have-a-recovery-code-i-need-to-access-my-admin-console-and-i-m-not-able-to-due-to-the-mfa/169902 "2025-01-23T07:50:53Z")
Hi @kimcodes & @dan.woda , I’ve lost my phone and don’t have a recovery code. I need to access my admin console and I’m not able to due to the MFA. how do I reset… --- ## [Auth0 Lost MFA main account](https://community.auth0.com/t/auth0-lost-mfa-main-account/138643)
**Author:** [@intranet\_ldap](https://community.auth0.com/u/intranet_ldap)\ **Replies:** 2\ **Last updated:** [July 16, 2024, 11:10am UTC](https://community.auth0.com/t/auth0-lost-mfa-main-account/138643 "2024-07-16T11:10:54Z")
Hello, I’m having a problem, we have an Auth0.com account but we no longer have the MFA, the phone on which it was record has been deleted, which means that we are blocked outside of the Auth0 account. To request suppo… --- ## [Need help Resetting MFA for Tenant Member](https://community.auth0.com/t/need-help-resetting-mfa-for-tenant-member/136766)
**Author:** [@rmoen](https://community.auth0.com/u/rmoen)\ **Replies:** 1\ **Last updated:** [June 21, 2024, 3:27pm UTC](https://community.auth0.com/t/need-help-resetting-mfa-for-tenant-member/136766 "2024-06-21T15:27:46Z")
Ready to post? :mag: First, try searching for your answer. An admin on our Auth0 Dashboard lost his MFA, and Recovery code. I have deleted his account from each tenant. But the invitation link still asks him to provide … --- ## [Cannot get into my Auth0 account without passcode or recovery code](https://community.auth0.com/t/cannot-get-into-my-auth0-account-without-passcode-or-recovery-code/133999)
**Author:** [@alicephilpot](https://community.auth0.com/u/alicephilpot)\ **Replies:** 1\ **Last updated:** [May 13, 2024, 3:42pm UTC](https://community.auth0.com/t/cannot-get-into-my-auth0-account-without-passcode-or-recovery-code/133999 "2024-05-13T15:42:42Z")
I have an Auth0 account but did not make a note of my recovery code and have no recollection of what I used as my authenticator app to get the passcode. How do I get my MFA reset? --- ## [Admins - Lost Recovery Code](https://community.auth0.com/t/admins-lost-recovery-code/131563)
**Author:** [@zalow](https://community.auth0.com/u/zalow)\ **Replies:** 1\ **Last updated:** [April 9, 2024, 1:13pm UTC](https://community.auth0.com/t/admins-lost-recovery-code/131563 "2024-04-09T13:13:49Z")
Hi, i have lost my recovery code and am unable to login to my Auth0 Dashboard Can someone please help? Thanks --- ## [Can't log-in my account](https://community.auth0.com/t/cant-log-in-my-account/126729)
**Author:** [@mas-support](https://community.auth0.com/u/mas-support)\ **Replies:** 3\ **Last updated:** [February 8, 2024, 11:53pm UTC](https://community.auth0.com/t/cant-log-in-my-account/126729 "2024-02-08T23:53:34Z")
Let me ask you a question about multi-factor authentication. I haven’t done the initial setup for multi-factor authentication on February 1st I know the account name and password, but I lost my recovery-code and can’t … [Next page](https://community.auth0.com/tag/recovery-code-factor/2029.md?match_all_tags=true&page=1&tags%5B%5D=recovery-code-factor)