# \#phone-factor **URL:** https://community.auth0.com/tag/phone-factor/2025.md [Latest](https://community.auth0.com/latest.md) · [Categories](https://community.auth0.com/categories.md) · [Tags](https://community.auth0.com/tags.md) --- ## [Action in password-reset-post-challenge triggers twice](https://community.auth0.com/t/action-in-password-reset-post-challenge-triggers-twice/196458)
**Author:** [@hhh](https://community.auth0.com/u/hhh)\ **Replies:** 2\ **Last updated:** [January 22, 2026, 7:00pm UTC](https://community.auth0.com/t/action-in-password-reset-post-challenge-triggers-twice/196458 "2026-01-22T19:00:28Z")
exports.onExecutePostChallenge = async (event, api) =\> { console.log("PR MFA Action Triggered") api.authentication.challengeWith( {type: "phone"} ) }; My goal is to ask users to complete an MFA challenge befo… --- ## [ACUL MFA screen - User metadata fields availability](https://community.auth0.com/t/acul-mfa-screen-user-metadata-fields-availability/195065)
**Author:** [@vvidal](https://community.auth0.com/u/vvidal)\ **Replies:** 2\ **Last updated:** [December 2, 2025, 4:31pm UTC](https://community.auth0.com/t/acul-mfa-screen-user-metadata-fields-availability/195065 "2025-12-02T16:31:15Z")
Hello, good morning. I have been implementing the ACUL screens journey and everything has been going fine so far. I have only encountered an issue that haven’t been able to solve. We are creating users dynamically via t… --- ## [I need help resetting a tenant member access](https://community.auth0.com/t/i-need-help-resetting-a-tenant-member-access/193712)
**Author:** [@brian.butts](https://community.auth0.com/u/brian.butts)\ **Replies:** 5\ **Last updated:** [October 28, 2025, 3:39pm UTC](https://community.auth0.com/t/i-need-help-resetting-a-tenant-member-access/193712 "2025-10-28T15:39:40Z")
I have a tenant member who lost her old phone. they did not have multiple methods enabled. I went into the docs and it instructed me to choose the option to reset their MFA, the issue is that option doesn’t seem to ex… --- ## [HOw to reset MFA of my Auth0 account](https://community.auth0.com/t/how-to-reset-mfa-of-my-auth0-account/191850)
**Author:** [@tyash1804](https://community.auth0.com/u/tyash1804)\ **Replies:** 1\ **Last updated:** [September 15, 2025, 7:04am UTC](https://community.auth0.com/t/how-to-reset-mfa-of-my-auth0-account/191850 "2025-09-15T07:04:50Z")
I have MFA problem in another account i am unable to login so how to reset it --- ## [Invalid refresh token after SMS MFA Remove](https://community.auth0.com/t/invalid-refresh-token-after-sms-mfa-remove/191264)
**Author:** [@johnariel.lomboy](https://community.auth0.com/u/johnariel.lomboy)\ **Replies:** 3\ **Last updated:** [September 1, 2025, 5:36pm UTC](https://community.auth0.com/t/invalid-refresh-token-after-sms-mfa-remove/191264 "2025-09-01T17:36:26Z")
we have Refresh Token Rotation enabled and reuse interval set to 0. the scenario is when we remove SMS MFA and purposely call to refresh token, that call now sends us a response where refresh token is invalid. does it h… --- ## [Auth0 login sms verification MFA doesn't work](https://community.auth0.com/t/auth0-login-sms-verification-mfa-doesnt-work/189717)
**Author:** [@hello.dancehive](https://community.auth0.com/u/hello.dancehive)\ **Replies:** 1\ **Last updated:** [July 28, 2025, 8:45am UTC](https://community.auth0.com/t/auth0-login-sms-verification-mfa-doesnt-work/189717 "2025-07-28T08:45:08Z")
Hello, l’m trying to log in to auth0 dashboard, but l am stuck on the 2MFA step. i am not receiving the sms code and the recovery code doesn’t work. I can’t log in in the main dashboard. Could you please help me to sol… --- ## [\[MFA\] Need to challenge user with existing factor before enrolling into new factor (even if already been challenged)](https://community.auth0.com/t/mfa-need-to-challenge-user-with-existing-factor-before-enrolling-into-new-factor-even-if-already-been-challenged/189011)
**Author:** [@daniel.bozinovski](https://community.auth0.com/u/daniel.bozinovski)\ **Replies:** 5\ **Last updated:** [July 15, 2025, 4:10pm UTC](https://community.auth0.com/t/mfa-need-to-challenge-user-with-existing-factor-before-enrolling-into-new-factor-even-if-already-been-challenged/189011 "2025-07-15T16:10:21Z")
Hi everyone, I’m looking for some advice regarding custom post-login MFA actions for handling user enrollment and challenges. Here’s the issue I’ve encountered: When I’m already enrolled in an existing factor (e.g., O… --- ## [Exporting data about MFA authenticators from Auth0 connection along](https://community.auth0.com/t/exporting-data-about-mfa-authenticators-from-auth0-connection-along/188110)
**Author:** [@ashish.jamthe1](https://community.auth0.com/u/ashish.jamthe1)\ **Replies:** 1\ **Last updated:** [June 18, 2025, 4:31pm UTC](https://community.auth0.com/t/exporting-data-about-mfa-authenticators-from-auth0-connection-along/188110 "2025-06-18T16:31:19Z")
We have enabled MFA in our tenant with Phone Message (via SMS) and email. When a user enrols for MFA their authenticators are stored in Auth0 and are visible on the dashboard. We have a requirement to find out how many u… --- ## [Locked out: I changed phones and lost my Authenticator's account and access tokens](https://community.auth0.com/t/locked-out-i-changed-phones-and-lost-my-authenticators-account-and-access-tokens/187664)
**Author:** [@lloss](https://community.auth0.com/u/lloss)\ **Replies:** 1\ **Last updated:** [June 5, 2025, 5:21pm UTC](https://community.auth0.com/t/locked-out-i-changed-phones-and-lost-my-authenticators-account-and-access-tokens/187664 "2025-06-05T17:21:46Z")
All methods to reset MFA seem to require logging in first. Please advise. Thanks. --- ## [Error "The mfa\_token provided is invalid. Try getting a new token."](https://community.auth0.com/t/error-the-mfa-token-provided-is-invalid-try-getting-a-new-token/186958)
**Author:** [@hoai.pham](https://community.auth0.com/u/hoai.pham)\ **Replies:** 6\ **Last updated:** [May 21, 2025, 11:19am UTC](https://community.auth0.com/t/error-the-mfa-token-provided-is-invalid-try-getting-a-new-token/186958 "2025-05-21T11:19:03Z")
Hi Auth0 admin, I’ve tried on MFA of SMS, but it fail when I get /mfa/authenticators, even the mfa\_token have just granted. Can you look at my tenant to see what am I missing? My setup: Trigger MFA for specific Applica… --- ## [Cant login to dashboard because of MFA](https://community.auth0.com/t/cant-login-to-dashboard-because-of-mfa/186892)
**Author:** [@AlexanderStumm](https://community.auth0.com/u/AlexanderStumm)\ **Replies:** 1\ **Last updated:** [May 19, 2025, 12:36pm UTC](https://community.auth0.com/t/cant-login-to-dashboard-because-of-mfa/186892 "2025-05-19T12:36:24Z")
Hi, we cant login into our dashboard anymore, as the MFA process seems to not send a sms to the phonenumber. There is no way for us to recover the recoverycode at this time and the corresponding email adress does not u… --- ## [Enterprise Tenant -- Rate Limited SMS with Twilio as Delivery Provider](https://community.auth0.com/t/enterprise-tenant-rate-limited-sms-with-twilio-as-delivery-provider/138594)
**Author:** [@will.marshall1](https://community.auth0.com/u/will.marshall1)\ **Replies:** 1\ **Last updated:** [April 29, 2025, 6:11pm UTC](https://community.auth0.com/t/enterprise-tenant-rate-limited-sms-with-twilio-as-delivery-provider/138594 "2025-04-29T18:11:58Z")
We’re getting “You have exceeded the maximum number of phone messages per hour. Wait a few minutes and try again” even though we have an enterprise plan and have added Twilio as our delivery provider. Could you please ex… --- ## [Allows use of legacy passwordless phone provider: This feature is being deprecated](https://community.auth0.com/t/allows-use-of-legacy-passwordless-phone-provider-this-feature-is-being-deprecated/184595)
**Author:** [@joffrey\_sb](https://community.auth0.com/u/joffrey_sb)\ **Replies:** 1\ **Last updated:** [March 27, 2025, 9:28pm UTC](https://community.auth0.com/t/allows-use-of-legacy-passwordless-phone-provider-this-feature-is-being-deprecated/184595 "2025-03-27T21:28:40Z")
I’ve started to get this warning message for my passwordless SMS logins and I can’t find any info on what the issue is or what I ned to change or adopt: “Allows use of legacy passwordless phone provider: This feature is… --- ## [Multi-Factor Auth using Voice Messages + Twilio](https://community.auth0.com/t/multi-factor-auth-using-voice-messages-twilio/184062)
**Author:** [@rishabh.ohri](https://community.auth0.com/u/rishabh.ohri)\ **Replies:** 1\ **Last updated:** [March 18, 2025, 6:13pm UTC](https://community.auth0.com/t/multi-factor-auth-using-voice-messages-twilio/184062 "2025-03-18T18:13:36Z")
Ready to post? :magnifying\_glass\_tilted\_left: First, try searching for your answer. A client has requested that there are customers who do not want to user their cellphone to receive verification codes. These users woul… --- ## [MFA SMS Leading Zero](https://community.auth0.com/t/mfa-sms-leading-zero/183381)
**Author:** [@Kush1](https://community.auth0.com/u/Kush1)\ **Replies:** 3\ **Last updated:** [March 10, 2025, 8:32pm UTC](https://community.auth0.com/t/mfa-sms-leading-zero/183381 "2025-03-10T20:32:47Z")
Continuing the discussion from A leading zero in user's phone number for MFA causing the message to fail to send: which relied on hooks as a solution. This same issue still exists. Are there any recommended fixes? If no… --- ## [Dynamically disable MFA when using Passkeys](https://community.auth0.com/t/dynamically-disable-mfa-when-using-passkeys/182697)
**Author:** [@alex.fechner](https://community.auth0.com/u/alex.fechner)\ **Replies:** 1\ **Last updated:** [February 24, 2025, 9:40pm UTC](https://community.auth0.com/t/dynamically-disable-mfa-when-using-passkeys/182697 "2025-02-24T21:40:23Z")
Ready to post? :mag: First, try searching for your answer. Hi all, we’re using passkeys and SMS based MFA. For some users (test users etc.) we need to be able to dynamically disable MFA. We use and action and evaluat… --- ## [Passwordless SMS Login with Azure Communication Servivces](https://community.auth0.com/t/passwordless-sms-login-with-azure-communication-servivces/150663)
**Author:** [@cmieloch](https://community.auth0.com/u/cmieloch)\ **Replies:** 1\ **Last updated:** [January 22, 2025, 11:40pm UTC](https://community.auth0.com/t/passwordless-sms-login-with-azure-communication-servivces/150663 "2025-01-22T23:40:20Z")
Hi I’m looking to setup passwordless SMS login using my Azure Communication Services. I set the email provider to azure communication services with the right email and connection string which works, but I setup the phone… --- ## [I have stoppred recieving the text code needed to login on my phone](https://community.auth0.com/t/i-have-stoppred-recieving-the-text-code-needed-to-login-on-my-phone/167270)
**Author:** [@v.mukanski](https://community.auth0.com/u/v.mukanski)\ **Replies:** 6\ **Last updated:** [January 3, 2025, 12:46pm UTC](https://community.auth0.com/t/i-have-stoppred-recieving-the-text-code-needed-to-login-on-my-phone/167270 "2025-01-03T12:46:09Z")
Ready to post? :mag:I have stoppred recieving the text code needed to login on my phone First, try searching for your answer. --- ## [Integrating Amazon SNS as a message provider](https://community.auth0.com/t/integrating-amazon-sns-as-a-message-provider/140956)
**Author:** [@sulav](https://community.auth0.com/u/sulav)\ **Replies:** 1\ **Last updated:** [September 6, 2024, 11:25pm UTC](https://community.auth0.com/t/integrating-amazon-sns-as-a-message-provider/140956 "2024-09-06T23:25:15Z")
I’ve followed the following link to setup Amazon SNS as customer SMS provider as we are migrating away from Twilio. I’ve also tried using the marketplace integration for Amazon SNS directly and followed the steps mentio… --- ## [Having trouble blocking SMS MFA](https://community.auth0.com/t/having-trouble-blocking-sms-mfa/138973)
**Author:** [@harrison.hamill](https://community.auth0.com/u/harrison.hamill)\ **Replies:** 5\ **Last updated:** [August 9, 2024, 6:10pm UTC](https://community.auth0.com/t/having-trouble-blocking-sms-mfa/138973 "2024-08-09T18:10:06Z")
Hello, I’m attempting to block MFA SMS in specific scenarios, and experiencing an issue with both the built in Twilio integration and the native Auth0 dev SMS. I’ve created a Send Phone Message action, and to test out … --- ## [Limiting country codes for MFA via phone/text in new Universal Login](https://community.auth0.com/t/limiting-country-codes-for-mfa-via-phone-text-in-new-universal-login/139687)
**Author:** [@jennagoldman](https://community.auth0.com/u/jennagoldman)\ **Replies:** 1\ **Last updated:** [July 25, 2024, 5:45pm UTC](https://community.auth0.com/t/limiting-country-codes-for-mfa-via-phone-text-in-new-universal-login/139687 "2024-07-25T17:45:44Z")
I found a few posts from 2022 about new Universal Login not supporting configuring a default country code or limiting the list of country codes on the mfa-phone-enrollment screen in new Universal Login. The suggestions b… --- ## [Cannot login to auth0 dashboard, SMS is not working](https://community.auth0.com/t/cannot-login-to-auth0-dashboard-sms-is-not-working/137535)
**Author:** [@ktmathis](https://community.auth0.com/u/ktmathis)\ **Replies:** 1\ **Last updated:** [June 26, 2024, 10:33pm UTC](https://community.auth0.com/t/cannot-login-to-auth0-dashboard-sms-is-not-working/137535 "2024-06-26T22:33:54Z")
As of today, I have not been able to login to the auth0 dashboard. I enter in my username + password and then am taken to the MFA step, which for me is through SMS. However it just keeps on giving the following error: “… --- ## [Reconfiguring MFA](https://community.auth0.com/t/reconfiguring-mfa/134677)
**Author:** [@darshan.deshmane](https://community.auth0.com/u/darshan.deshmane)\ **Replies:** 1\ **Last updated:** [May 31, 2024, 5:16pm UTC](https://community.auth0.com/t/reconfiguring-mfa/134677 "2024-05-31T17:16:39Z")
For some reason, I had to uninstall and install the Microsoft Authenticator app, post this I have lost access to auth0 as I’m not getting the MFA code to my mobile. Please help me reconfigure MFA on my mobile device. --- ## [Customizing the masked phone number format in mfa-sms-challenge?](https://community.auth0.com/t/customizing-the-masked-phone-number-format-in-mfa-sms-challenge/134746)
**Author:** [@jasondr](https://community.auth0.com/u/jasondr)\ **Replies:** 1\ **Last updated:** [May 29, 2024, 8:48pm UTC](https://community.auth0.com/t/customizing-the-masked-phone-number-format-in-mfa-sms-challenge/134746 "2024-05-29T20:48:31Z")
Hello! My team is looking to customize the format of the masked phone number to match how it’s displayed elsewhere in the site. Currently on the mfa-sms-challenge page when challenged for the OTP it looks like this: R… --- ## [Admin Account Lost MFA](https://community.auth0.com/t/admin-account-lost-mfa/132138)
**Author:** [@jacobbeckley](https://community.auth0.com/u/jacobbeckley)\ **Replies:** 1\ **Last updated:** [April 16, 2024, 10:38pm UTC](https://community.auth0.com/t/admin-account-lost-mfa/132138 "2024-04-16T22:38:03Z")
Our admin account has lost MFA access and is now not able to login to manage the profile or paid subscription. --- ## [MFA - Voice with phone extension](https://community.auth0.com/t/mfa-voice-with-phone-extension/127503)
**Author:** [@ktoroniewski](https://community.auth0.com/u/ktoroniewski)\ **Replies:** 1\ **Last updated:** [February 20, 2024, 6:38pm UTC](https://community.auth0.com/t/mfa-voice-with-phone-extension/127503 "2024-02-20T18:38:12Z")
Hello. We have enabled the Phone factor with Text/SMS and Voice. Is there a way for a user to utilize a phone number with an extension? Most users work in offices without direct lines and would need to utilize an exte… --- ## [MFA for login only](https://community.auth0.com/t/mfa-for-login-only/126531)
**Author:** [@charles.nguyen-viet](https://community.auth0.com/u/charles.nguyen-viet)\ **Replies:** 5\ **Last updated:** [February 12, 2024, 11:11pm UTC](https://community.auth0.com/t/mfa-for-login-only/126531 "2024-02-12T23:11:48Z")
Hi, Is it possible to turn on MFA only on the login but not on the create new user? Regards, --- ## [New phone passphrase](https://community.auth0.com/t/new-phone-passphrase/122634)
**Author:** [@zakir.seyar](https://community.auth0.com/u/zakir.seyar)\ **Replies:** 3\ **Last updated:** [December 15, 2023, 3:25pm UTC](https://community.auth0.com/t/new-phone-passphrase/122634 "2023-12-15T15:25:03Z")
Our office recently downloaded Guardian for Thomson Reuters apps that we use. Set up was very easy. I had no issues helping anyone set it up. I have one user who got a new phone and it is asking for a passphrase. The th… --- ## [Can we limit the allowed country codes for SMS MFA enrolment?](https://community.auth0.com/t/can-we-limit-the-allowed-country-codes-for-sms-mfa-enrolment/115218)
**Author:** [@markd](https://community.auth0.com/u/markd)\ **Replies:** 3\ **Last updated:** [September 13, 2023, 7:48pm UTC](https://community.auth0.com/t/can-we-limit-the-allowed-country-codes-for-sms-mfa-enrolment/115218 "2023-09-13T19:48:52Z")
Is there a way to limit the allowed country codes in the phone message MFA enrolment? --- ## [Is there a way to retrieve list of users who enabled SMS based MFA?](https://community.auth0.com/t/is-there-a-way-to-retrieve-list-of-users-who-enabled-sms-based-mfa/114177)
**Author:** [@dinesh.reddy](https://community.auth0.com/u/dinesh.reddy)\ **Replies:** 3\ **Last updated:** [August 23, 2023, 5:58pm UTC](https://community.auth0.com/t/is-there-a-way-to-retrieve-list-of-users-who-enabled-sms-based-mfa/114177 "2023-08-23T17:58:27Z")
Hi team, Trying to figure out if there is a way to retrieve list of users who have enabled SMS based 2FA. I cannot seem to find an API to retrieve this list. Any help is highly appreciated. Cheers, Dinesh [Next page](https://community.auth0.com/tag/phone-factor/2025.md?match_all_tags=true&page=1&tags%5B%5D=phone-factor)