# \#password-reset **URL:** https://community.auth0.com/tag/password-reset/65.md [Latest](https://community.auth0.com/latest.md) · [Categories](https://community.auth0.com/categories.md) · [Tags](https://community.auth0.com/tags.md) --- ## [Auth0-generated temporary Database password: 72-hour expiry and mandatory password-change proof](https://community.auth0.com/t/auth0-generated-temporary-database-password-72-hour-expiry-and-mandatory-password-change-proof/205289)
**Author:** [@helington.pm](https://community.auth0.com/u/helington.pm)\ **Replies:** 0\ **Last updated:** [November 11, 2026, 2:15pm UTC](https://community.auth0.com/t/auth0-generated-temporary-database-password-72-hour-expiry-and-mandatory-password-change-proof/205289 "2026-11-11T14:15:13Z")
We are evaluating a first-access onboarding flow using an Auth0 Database connection and Universal Login. Which production-supported feature lets the identity provider generate an individual temporary password and deliver… --- ## [I want to reset my password but the otp is not being delivered](https://community.auth0.com/t/i-want-to-reset-my-password-but-the-otp-is-not-being-delivered/204553)
**Author:** [@tobilobaoladele68](https://community.auth0.com/u/tobilobaoladele68)\ **Replies:** 3\ **Last updated:** [October 26, 2026, 6:05pm UTC](https://community.auth0.com/t/i-want-to-reset-my-password-but-the-otp-is-not-being-delivered/204553 "2026-10-26T18:05:13Z")
I tried to reset my login password but i did not receive the otp in my email. What could be wrong --- ## [Delete my account](https://community.auth0.com/t/delete-my-account/203380)
**Author:** [@lefandefrite](https://community.auth0.com/u/lefandefrite)\ **Replies:** 1\ **Last updated:** [September 15, 2026, 7:27pm UTC](https://community.auth0.com/t/delete-my-account/203380 "2026-09-15T19:27:48Z")
Hello, I would like to permanently delete my Auth0 account and all personal data associated with it. I am currently unable to complete this process through the Dashboard: I cannot set or change my password because p… --- ## [Redirect to custom prompt from password-reset-post-challenge with ACUL](https://community.auth0.com/t/redirect-to-custom-prompt-from-password-reset-post-challenge-with-acul/202993)
**Author:** [@Jojo.Jose](https://community.auth0.com/u/Jojo.Jose)\ **Replies:** 1\ **Last updated:** [September 1, 2026, 4:54pm UTC](https://community.auth0.com/t/redirect-to-custom-prompt-from-password-reset-post-challenge-with-acul/202993 "2026-09-01T16:54:37Z")
Hi, using Password Reset / Post Challenge action, there is an option to render custom prompt as per this documentation. api.prompt.render(promptId, promptOptions) But I’m unable to find how to use this. If I use this… --- ## [\`client.metadata\` is not delivered to the reset-password-error screen (ACUL advanced mode), but works on reset-password](https://community.auth0.com/t/client-metadata-is-not-delivered-to-the-reset-password-error-screen-acul-advanced-mode-but-works-on-reset-password/202545)
**Author:** [@luckyalvinyc](https://community.auth0.com/u/luckyalvinyc)\ **Replies:** 1\ **Last updated:** [August 14, 2026, 10:31pm UTC](https://community.auth0.com/t/client-metadata-is-not-delivered-to-the-reset-password-error-screen-acul-advanced-mode-but-works-on-reset-password/202545 "2026-08-14T22:31:03Z")
Summary We use Advanced Customization for Universal Login (ACUL) in advanced rendering mode. We request the same context\_configuration for every screen. client.metadata.\* is delivered on reset-password and reset-passw… --- ## [Update password vs Reset Password](https://community.auth0.com/t/update-password-vs-reset-password/202430)
**Author:** [@karuissobusy](https://community.auth0.com/u/karuissobusy)\ **Replies:** 1\ **Last updated:** [August 10, 2026, 8:00pm UTC](https://community.auth0.com/t/update-password-vs-reset-password/202430 "2026-08-10T20:00:26Z")
When it comes to change password, traditionally update password and reset password are two seperate ways. Reset is more when user forgets their existing password and update is when they remember the password, they login … --- ## [Password reset endpoint leaks account existence via timing side-channel](https://community.auth0.com/t/password-reset-endpoint-leaks-account-existence-via-timing-side-channel/202325)
**Author:** [@platbaseddeveloper](https://community.auth0.com/u/platbaseddeveloper)\ **Replies:** 1\ **Last updated:** [August 6, 2026, 11:22pm UTC](https://community.auth0.com/t/password-reset-endpoint-leaks-account-existence-via-timing-side-channel/202325 "2026-08-06T23:22:40Z")
Hi, A recent penetration test against our tenant flagged a timing-based user enumeration issue on: POST /dbconnections/change\_password POST /u/reset-password/request/Username-Password-Authentication Finding: Both val… --- ## [Universal Login – password change for user that is logged in](https://community.auth0.com/t/universal-login-password-change-for-user-that-is-logged-in/202080)
**Author:** [@martin.stepanek](https://community.auth0.com/u/martin.stepanek)\ **Replies:** 2\ **Last updated:** [July 31, 2026, 12:49pm UTC](https://community.auth0.com/t/universal-login-password-change-for-user-that-is-logged-in/202080 "2026-07-31T12:49:38Z")
Hi! We are using Universal Login for our app. For login, we have a link in the app that redirects user to the Auth0 login form – user fills that and gets redirected back into our app, all good. If the user forgot the p… --- ## [Password reset confirmation mail](https://community.auth0.com/t/password-reset-confirmation-mail/201848)
**Author:** [@Alois.Goeth](https://community.auth0.com/u/Alois.Goeth)\ **Replies:** 2\ **Last updated:** [July 21, 2026, 8:18am UTC](https://community.auth0.com/t/password-reset-confirmation-mail/201848 "2026-07-21T08:18:57Z")
I created an Action that sends a confirmation email after a password change. I have multiple applications that share the same database connection. The email contains contact information that users can reach out to if th… --- ## [Password Rotation redirecting to error](https://community.auth0.com/t/password-rotation-redirecting-to-error/197386)
**Author:** [@Gowtham](https://community.auth0.com/u/Gowtham)\ **Replies:** 1\ **Last updated:** [March 18, 2026, 6:30pm UTC](https://community.auth0.com/t/password-rotation-redirecting-to-error/197386 "2026-03-18T18:30:06Z")
Hello Team, I am currently integrating the Password Rotation Marketplace App into our Auth0 tenant. The application has been successfully installed and configured, and it has been added to the PostLogin Trigger. Based … --- ## [Enabling Multiple Database Connections for a Single Application](https://community.auth0.com/t/enabling-multiple-database-connections-for-a-single-application/197122)
**Author:** [@jonathan.hughes](https://community.auth0.com/u/jonathan.hughes)\ **Replies:** 1\ **Last updated:** [March 4, 2026, 5:55pm UTC](https://community.auth0.com/t/enabling-multiple-database-connections-for-a-single-application/197122 "2026-03-04T17:55:12Z")
Feature: Enabling Multiple Database Connections for a Single Application Description: Address the limitations around using multiple database connections within a single application. Although this is currently documented… --- ## [Customize Reset Password New Universal Login](https://community.auth0.com/t/customize-reset-password-new-universal-login/84958)
**Author:** [@adnan](https://community.auth0.com/u/adnan)\ **Replies:** 4\ **Last updated:** [March 18, 2025, 7:19pm UTC](https://community.auth0.com/t/customize-reset-password-new-universal-login/84958 "2025-03-18T19:19:19Z")
Hi, My scenario is similar to this: send-email-invitations-for-application-signup A user cannot register in app rather invited and I am creating user via management api, creating password change ticket and sending via … --- ## [Input focus on universal login password change screen](https://community.auth0.com/t/input-focus-on-universal-login-password-change-screen/183842)
**Author:** [@tiago.batista](https://community.auth0.com/u/tiago.batista)\ **Replies:** 1\ **Last updated:** [March 17, 2025, 9:33pm UTC](https://community.auth0.com/t/input-focus-on-universal-login-password-change-screen/183842 "2025-03-17T21:33:32Z")
In our application, we create a password reset ticket and send it to the end user. when the user clicks the link we send them, they get to the password reset screen of the new universal login as expected. What is not a… --- ## [SMS for Password Reset without being an Identifier](https://community.auth0.com/t/sms-for-password-reset-without-being-an-identifier/181891)
**Author:** [@mervin.tan](https://community.auth0.com/u/mervin.tan)\ **Replies:** 1\ **Last updated:** [February 28, 2025, 1:38pm UTC](https://community.auth0.com/t/sms-for-password-reset-without-being-an-identifier/181891 "2025-02-28T13:38:48Z")
Feature: Implement SMS as password reset option without requiring SMS Phone Number as a unique identifier. Description: This feature is common in most applications and CIAM platforms today. This feature is also availa… --- ## [After resetting password, if a user refreshes the page they see "some body keys are invalid"](https://community.auth0.com/t/after-resetting-password-if-a-user-refreshes-the-page-they-see-some-body-keys-are-invalid/92389)
**Author:** [@cameron4](https://community.auth0.com/u/cameron4)\ **Replies:** 3\ **Last updated:** [February 18, 2025, 12:16am UTC](https://community.auth0.com/t/after-resetting-password-if-a-user-refreshes-the-page-they-see-some-body-keys-are-invalid/92389 "2025-02-18T00:16:55Z")
After a user resets their password using the forgot password flow (clicks forgot password → Gets an email → clicks link → resets their password) if they refresh the page and resubmit the form, they see a plain white scre… --- ## [Add a Post-Password-Change Email](https://community.auth0.com/t/add-a-post-password-change-email/168774)
**Author:** [@simon.pain](https://community.auth0.com/u/simon.pain)\ **Replies:** 3\ **Last updated:** [January 22, 2025, 2:55am UTC](https://community.auth0.com/t/add-a-post-password-change-email/168774 "2025-01-22T02:55:42Z")
Feature: It would be really useful to us if there was a built in email template that can be configured to be sent out when a user’s password is changed. Description: This is a relatively common thing to see out in the w… --- ## [Customizing the UI of the Password Reset Page](https://community.auth0.com/t/customizing-the-ui-of-the-password-reset-page/86411)
**Author:** [@daeus](https://community.auth0.com/u/daeus)\ **Replies:** 1\ **Last updated:** [December 5, 2024, 8:09pm UTC](https://community.auth0.com/t/customizing-the-ui-of-the-password-reset-page/86411 "2024-12-05T20:09:00Z")
Hi Auth0, I came across the same issue to this the thread was years ago and didn’t seem like there’s any change or update. I wonder if using the unofficial endpoint POST /lo/reset in the custom password reset page is s… --- ## [Forgot password link in lock.js not working](https://community.auth0.com/t/forgot-password-link-in-lock-js-not-working/87218)
**Author:** [@v-lliebman](https://community.auth0.com/u/v-lliebman)\ **Replies:** 2\ **Last updated:** [November 25, 2024, 10:37pm UTC](https://community.auth0.com/t/forgot-password-link-in-lock-js-not-working/87218 "2024-11-25T22:37:21Z")
Hello! I’m having a very strange issue I haven’t found anywhere else. I’m using auth0’s lock for the login of my app but the ‘don’t remember your password’ link is not working correctly. On click it reloads the page and… --- ## [Logging Password reset request](https://community.auth0.com/t/logging-password-reset-request/84749)
**Author:** [@dheerajdhall2709](https://community.auth0.com/u/dheerajdhall2709)\ **Replies:** 2\ **Last updated:** [November 21, 2024, 9:56pm UTC](https://community.auth0.com/t/logging-password-reset-request/84749 "2024-11-21T21:56:45Z")
Hello! We use auth0-lock for our login and I had a question regarding the password reset log. Is there a way for us to create a Hook or some kind of Rule that cane be triggered when a Reset Password request is sent to au… --- ## [How to customize new universal login password reset page conditionally](https://community.auth0.com/t/how-to-customize-new-universal-login-password-reset-page-conditionally/88627)
**Author:** [@jarkko.mammela](https://community.auth0.com/u/jarkko.mammela)\ **Replies:** 3\ **Last updated:** [November 13, 2024, 8:17pm UTC](https://community.auth0.com/t/how-to-customize-new-universal-login-password-reset-page-conditionally/88627 "2024-11-13T20:17:39Z")
I see there are several similar topics, but all either don’t have an answer or have the user confusing new universal login with classic login. I am implementing invitation logic for our appication, more or less followin… --- ## [Getting user Unblocked in Auth0](https://community.auth0.com/t/getting-user-unblocked-in-auth0/88241)
**Author:** [@achandran](https://community.auth0.com/u/achandran)\ **Replies:** 3\ **Last updated:** [August 6, 2024, 11:49pm UTC](https://community.auth0.com/t/getting-user-unblocked-in-auth0/88241 "2024-08-06T23:49:04Z")
I know that in Auth0, a user can be unblocked using the API management calls and using the dashboard. But could a user unblock himself by resetting the password, is it a default feature of Auth0 or do we need to do some … --- ## [Change Password flow: "Authentication Error - Access expired" in some scenarios while "Redirect URL" used in others](https://community.auth0.com/t/change-password-flow-authentication-error-access-expired-in-some-scenarios-while-redirect-url-used-in-others/91534)
**Author:** [@nuria.andion](https://community.auth0.com/u/nuria.andion)\ **Replies:** 1\ **Last updated:** [July 4, 2023, 2:51pm UTC](https://community.auth0.com/t/change-password-flow-authentication-error-access-expired-in-some-scenarios-while-redirect-url-used-in-others/91534 "2023-07-04T14:51:52Z")
When in the reset password flow edge cases, I’ve customised the Redirect To URL in the Change Password template for it to be redirected to a custom error page to deal with the different scenarios. This has covered the f… --- ## [我想生成修改密码的ticket的url，可是一直报400错误](https://community.auth0.com/t/ticket-url-400/105368)
**Author:** [@kixyouken](https://community.auth0.com/u/kixyouken)\ **Replies:** 1\ **Last updated:** [April 25, 2023, 12:53pm UTC](https://community.auth0.com/t/ticket-url-400/105368 "2023-04-25T12:53:50Z")
url := "https://test.xx.jp/api/v2/tickets/password-change" payload := strings.NewReader("{\\"user\_id\\": \\"auth0|64265f14712a5faae1efefsfe\\"}") req, \_ := http.NewRequest("POST", url, payload) req.Header.Add("content-typ… --- ## [Auth0 not sending emails to non gmail accounts](https://community.auth0.com/t/auth0-not-sending-emails-to-non-gmail-accounts/98981)
**Author:** [@llai](https://community.auth0.com/u/llai)\ **Replies:** 2\ **Last updated:** [February 1, 2023, 12:11am UTC](https://community.auth0.com/t/auth0-not-sending-emails-to-non-gmail-accounts/98981 "2023-02-01T00:11:37Z")
Hey everyone, So in my app admins can invite users by email to join the app. I use the management API to create the user in auth0 and then the authentication API to send a password change request email. This workflow wo… --- ## [Can I pass SendGrid bypassListManagement parameter when I'm sending an email via auth0 method?](https://community.auth0.com/t/can-i-pass-sendgrid-bypasslistmanagement-parameter-when-im-sending-an-email-via-auth0-method/82635)
**Author:** [@chlkvnck](https://community.auth0.com/u/chlkvnck)\ **Replies:** 1\ **Last updated:** [January 30, 2023, 11:02pm UTC](https://community.auth0.com/t/can-i-pass-sendgrid-bypasslistmanagement-parameter-when-im-sending-an-email-via-auth0-method/82635 "2023-01-30T23:02:13Z")
We send our emails via SendGrid provider. When we want to reset user’s password, we use auth0’s requestChangePasswordEmal method. There’s one catch: in the footer of our SendGrid template, we have "unsubscribe from all e… --- ## [How can I customize text on reset password link expiration error screen?](https://community.auth0.com/t/how-can-i-customize-text-on-reset-password-link-expiration-error-screen/98986)
**Author:** [@kewong](https://community.auth0.com/u/kewong)\ **Replies:** 3\ **Last updated:** [January 30, 2023, 8:27pm UTC](https://community.auth0.com/t/how-can-i-customize-text-on-reset-password-link-expiration-error-screen/98986 "2023-01-30T20:27:38Z")
How Auth0 Community, When a reset password link is expired, the following error screen is shown on https://…auth0.com/lo/reset?ticket=qEzkIA9T0S1ubPYlUknq1ZvRyJuE5pa5#: We are using New Universal Login. When I tried… --- ## [Auth0 password recovery email ends up in spam due to RBL blacklist](https://community.auth0.com/t/auth0-password-recovery-email-ends-up-in-spam-due-to-rbl-blacklist/42243)
**Author:** [@edp](https://community.auth0.com/u/edp)\ **Replies:** 4\ **Last updated:** [December 28, 2022, 9:33pm UTC](https://community.auth0.com/t/auth0-password-recovery-email-ends-up-in-spam-due-to-rbl-blacklist/42243 "2022-12-28T21:33:34Z")
Hello. I am trying to get back access to my admin Auth0 account, but I’m not receiving an email. After some investigations it turned out that the reset password email is sent via sendgrid (IP 167.89.100.13) and this IP … --- ## [Not receiving password reset email on my corporate inbox](https://community.auth0.com/t/not-receiving-password-reset-email-on-my-corporate-inbox/55064)
**Author:** [@ara.mailbox](https://community.auth0.com/u/ara.mailbox)\ **Replies:** 7\ **Last updated:** [December 26, 2022, 11:50pm UTC](https://community.auth0.com/t/not-receiving-password-reset-email-on-my-corporate-inbox/55064 "2022-12-26T23:50:23Z")
Hi We are evaluating Auth0 at the moment. I am trying to reset my password (my corporate account, I can send it using a DM). However, I am not receiving the password reset email. I’ve checked with our network team and… --- ## [Update on trimming spaces for password resets?](https://community.auth0.com/t/update-on-trimming-spaces-for-password-resets/92909)
**Author:** [@chris.bohn](https://community.auth0.com/u/chris.bohn)\ **Replies:** 4\ **Last updated:** [December 26, 2022, 10:21pm UTC](https://community.auth0.com/t/update-on-trimming-spaces-for-password-resets/92909 "2022-12-26T22:21:40Z")
The forum tracked an issue in Universal login change password doesn't trim email address but I’m wondering if there is any update on the issue (completed, in-progress, will be done this quarter, etc.) @lihua.zhang --- ## [Auth0 password reset email is marked as spam in gmail](https://community.auth0.com/t/auth0-password-reset-email-is-marked-as-spam-in-gmail/96197)
**Author:** [@villemiekkoja](https://community.auth0.com/u/villemiekkoja)\ **Replies:** 1\ **Last updated:** [December 15, 2022, 7:50pm UTC](https://community.auth0.com/t/auth0-password-reset-email-is-marked-as-spam-in-gmail/96197 "2022-12-15T19:50:02Z")
Hi, I have an app that uses auth0 login, and the problem is that my users are not finding their password reset emails, since they are marked as spam by gmail. Is there anything Auth0 could do so that they would not be m… [Next page](https://community.auth0.com/tag/password-reset/65.md?match_all_tags=true&page=1&tags%5B%5D=password-reset)