# \#one-time-password-otp-factor **URL:** https://community.auth0.com/tag/one-time-password-otp-factor/2024.md [Latest](https://community.auth0.com/latest.md) · [Categories](https://community.auth0.com/categories.md) · [Tags](https://community.auth0.com/tags.md) --- ## [toggleView on otp enrollment code page](https://community.auth0.com/t/toggleview-on-otp-enrollment-code-page/201424)
**Author:** [@kaeb.sidney](https://community.auth0.com/u/kaeb.sidney)\ **Replies:** 4\ **Last updated:** [August 3, 2026, 7:28pm UTC](https://community.auth0.com/t/toggleview-on-otp-enrollment-code-page/201424 "2026-08-03T19:28:08Z")
I am trying to use the function toggleView to change from the mfa otp enrollment code page back to the mfa otp QR code page. This function works when going from QR to code but not back. The AI assistant said ‘the docs co… --- ## [Enabling MFA for specific organizations in a single-tenant Auth0 setup — behavior for existing users?](https://community.auth0.com/t/enabling-mfa-for-specific-organizations-in-a-single-tenant-auth0-setup-behavior-for-existing-users/201678)
**Author:** [@sonam](https://community.auth0.com/u/sonam)\ **Replies:** 1\ **Last updated:** [July 15, 2026, 11:07pm UTC](https://community.auth0.com/t/enabling-mfa-for-specific-organizations-in-a-single-tenant-auth0-setup-behavior-for-existing-users/201678 "2026-07-15T23:07:49Z")
Hi everyone, My application uses a single Auth0 tenant that supports multi-organization authentication. We want to enable MFA only for some organizations — is that possible with this setup? Specifically: Can MFA be … --- ## [Locked out of Admin Dashboard - Need MFA Reset](https://community.auth0.com/t/locked-out-of-admin-dashboard-need-mfa-reset/200262)
**Author:** [@robialwan8](https://community.auth0.com/u/robialwan8)\ **Replies:** 1\ **Last updated:** [May 25, 2026, 8:21pm UTC](https://community.auth0.com/t/locked-out-of-admin-dashboard-need-mfa-reset/200262 "2026-05-25T20:21:22Z")
Hi Auth0 Support, I am completely locked out of my admin dashboard. I lost access to my authenticator app and I do not have the recovery code. Tenant Name: dev---e.au.auth0.com Could you please help me reset the MFA f… --- ## [HELP - MFA reset request - locked out of Auth0 Dashboard and Support Center](https://community.auth0.com/t/help-mfa-reset-request-locked-out-of-auth0-dashboard-and-support-center/199957)
**Author:** [@khankilla](https://community.auth0.com/u/khankilla)\ **Replies:** 1\ **Last updated:** [May 14, 2026, 6:44pm UTC](https://community.auth0.com/t/help-mfa-reset-request-locked-out-of-auth0-dashboard-and-support-center/199957 "2026-05-14T18:44:13Z")
@support Hi Auth0 Support, I am locked out of the Auth0 Dashboard because my MFA/passkey/authenticator device is unavailable. The Support Center also requires the same MFA, so I cannot open a support ticket. Tenant: d… --- ## [MFA reset request - locked out of Auth0 Dashboard and Support Center](https://community.auth0.com/t/mfa-reset-request-locked-out-of-auth0-dashboard-and-support-center/199955)
**Author:** [@khankilla](https://community.auth0.com/u/khankilla)\ **Replies:** 1\ **Last updated:** [May 14, 2026, 5:05pm UTC](https://community.auth0.com/t/mfa-reset-request-locked-out-of-auth0-dashboard-and-support-center/199955 "2026-05-14T17:05:51Z")
Hi Auth0 Support, I am locked out of the Auth0 Dashboard because my MFA/passkey/authenticator device is unavailable. The Support Center also requires the same MFA, so I cannot open a support ticket. Tenant: dev-h\*\*\*k7.… --- ## [Unable to generate a valid OTP MFA token for enrollment](https://community.auth0.com/t/unable-to-generate-a-valid-otp-mfa-token-for-enrollment/198930)
**Author:** [@matharrison](https://community.auth0.com/u/matharrison)\ **Replies:** 6\ **Last updated:** [April 15, 2026, 7:27pm UTC](https://community.auth0.com/t/unable-to-generate-a-valid-otp-mfa-token-for-enrollment/198930 "2026-04-15T19:27:32Z")
We are having difficulty enrolling users in MFA using One-time passwords. When we use the invitation link from a user details page it generates an email with the link to enroll but that page shows a “not found” error. W… --- ## [Auth0 not taking my OTP](https://community.auth0.com/t/auth0-not-taking-my-otp/197711)
**Author:** [@sgoodkey](https://community.auth0.com/u/sgoodkey)\ **Replies:** 2\ **Last updated:** [February 27, 2026, 7:45pm UTC](https://community.auth0.com/t/auth0-not-taking-my-otp/197711 "2026-02-27T19:45:25Z")
Authenticator app shows a code When code imputed into Auth0 it does not take it! I have the recovery code and there’s no where to enter it. Extremely frustrating! Then apparently I need to message support here in the … --- ## [MFA Authenticator app options](https://community.auth0.com/t/mfa-authenticator-app-options/195000)
**Author:** [@anirudh.bharti](https://community.auth0.com/u/anirudh.bharti)\ **Replies:** 1\ **Last updated:** [November 28, 2025, 7:27pm UTC](https://community.auth0.com/t/mfa-authenticator-app-options/195000 "2025-11-28T19:27:40Z")
We are currently exploring a few options and would like your guidance on the following: Is there a way to present a list of supported authenticator apps for users to choose from before the MFA enrollment QR code is sh… --- ## [Failure Fetching template data for tenant -Phone number](https://community.auth0.com/t/failure-fetching-template-data-for-tenant-phone-number/193068)
**Author:** [@sanjai.sivalingam](https://community.auth0.com/u/sanjai.sivalingam)\ **Replies:** 4\ **Last updated:** [October 16, 2025, 4:47am UTC](https://community.auth0.com/t/failure-fetching-template-data-for-tenant-phone-number/193068 "2025-10-16T04:47:24Z")
Hi Auth0 Community, Recently we are facing a new issue in our reset password scenario. If we do reset password for an existing user with mobile number everything works normal. But if we do a reset password with user not… --- ## [MFA for enrolled users only](https://community.auth0.com/t/mfa-for-enrolled-users-only/192724)
**Author:** [@scotts](https://community.auth0.com/u/scotts)\ **Replies:** 1\ **Last updated:** [October 31, 2025, 3:05pm UTC](https://community.auth0.com/t/mfa-for-enrolled-users-only/192724 "2025-10-31T15:05:44Z")
Hi I’d like to start allowing MFA to those users who want it, but not force it upon everyone. (Changing the MFA to ‘Always‘ appears to prompt everyone to enrol when they log in, so this is not an option.) Is there a wa… --- ## [MFA reset request (Dashboard)](https://community.auth0.com/t/mfa-reset-request-dashboard/190868)
**Author:** [@tomocan](https://community.auth0.com/u/tomocan)\ **Replies:** 1\ **Last updated:** [August 21, 2025, 7:03am UTC](https://community.auth0.com/t/mfa-reset-request-dashboard/190868 "2025-08-21T07:03:14Z")
Hello Auth0 Support Team, I cannot log in to the Auth0 Dashboard because my MFA device and backup codes are unavailable. Tenant name: tomocan Admin email: engineer.tomocan@gmail.com Issue: Lost MFA device and no reco… --- ## [MFA - lost mobile app + recovery code](https://community.auth0.com/t/mfa-lost-mobile-app-recovery-code/190367)
**Author:** [@msoussi](https://community.auth0.com/u/msoussi)\ **Replies:** 1\ **Last updated:** [August 8, 2025, 4:28pm UTC](https://community.auth0.com/t/mfa-lost-mobile-app-recovery-code/190367 "2025-08-08T16:28:04Z")
I Don’t have the MFA mobile app that I have used to create my auth0 account and I don’t have the recovery code. I’m blocked and can’t login. Any solution please? --- ## [Passwordless + MFA](https://community.auth0.com/t/passwordless-mfa/189960)
**Author:** [@george.tsopouridis](https://community.auth0.com/u/george.tsopouridis)\ **Replies:** 2\ **Last updated:** [August 1, 2025, 2:39pm UTC](https://community.auth0.com/t/passwordless-mfa/189960 "2025-08-01T14:39:02Z")
When I am enabling the MFA using the passwordless authentication flow, I am always getting a Failed Silent Auth -Multifactor authentication required error message till I select Remember this device for 30 days. Is that n… --- ## [Restart auth flow from "Verify Your Identity"?](https://community.auth0.com/t/restart-auth-flow-from-verify-your-identity/132107)
**Author:** [@klaus.schroeder](https://community.auth0.com/u/klaus.schroeder)\ **Replies:** 3\ **Last updated:** [July 24, 2025, 7:08pm UTC](https://community.auth0.com/t/restart-auth-flow-from-verify-your-identity/132107 "2025-07-24T19:08:21Z")
Hi I am using Auth0 for authentication of a Java application using OAuth and Spring Security. I am using MFA and everything works fine so far. I noticed that users (sometimes?) get the “Verify your identity” screen ask… --- ## [MFA not working properly in local](https://community.auth0.com/t/mfa-not-working-properly-in-local/189570)
**Author:** [@sathya.srinivasan](https://community.auth0.com/u/sathya.srinivasan)\ **Replies:** 3\ **Last updated:** [July 24, 2025, 3:44pm UTC](https://community.auth0.com/t/mfa-not-working-properly-in-local/189570 "2025-07-24T15:44:11Z")
MFA is enabled in DEV tenant. Local version of the code and DEV environment share the same tenant. When i try to run the application from local, it keeps asking for code but when i enter the code it says code is invalid… --- ## ["Try Another Method" link to be always visible](https://community.auth0.com/t/try-another-method-link-to-be-always-visible/189453)
**Author:** [@simoesj](https://community.auth0.com/u/simoesj)\ **Replies:** 2\ **Last updated:** [July 24, 2025, 9:41am UTC](https://community.auth0.com/t/try-another-method-link-to-be-always-visible/189453 "2025-07-24T09:41:22Z")
Hi, I have got MFA setup with OTP and Email as options. “Require MFA” is set to “Never” and both “Show MFA options” and “Customize MFA using Actions” are active. When a user has a verified email and, in an action, I cha… --- ## [Move TOTP MFA to new phone](https://community.auth0.com/t/move-totp-mfa-to-new-phone/189425)
**Author:** [@BFD64](https://community.auth0.com/u/BFD64)\ **Replies:** 1\ **Last updated:** [July 21, 2025, 11:38am UTC](https://community.auth0.com/t/move-totp-mfa-to-new-phone/189425 "2025-07-21T11:38:07Z")
I just got a new phone and I need to be able to do MFA with the authenticator on the new phone insread of my old phone. My main problem is that I have a fingerprint passkey set up, which is fine, but I can’t remove or do… --- ## [Customize account name in Google Authenticator](https://community.auth0.com/t/customize-account-name-in-google-authenticator/189250)
**Author:** [@yokeharn.yeoh](https://community.auth0.com/u/yokeharn.yeoh)\ **Replies:** 2\ **Last updated:** [July 18, 2025, 1:38pm UTC](https://community.auth0.com/t/customize-account-name-in-google-authenticator/189250 "2025-07-18T13:38:25Z")
Hi, Is it possible to Auth0 to use username instead of email when we enroll the MFA using Google Authenticator? I know it can be rename afterwards, but is it possible to use username instead of email as the default? … --- ## [Locked out due to MFA - Need admin reset assistance](https://community.auth0.com/t/locked-out-due-to-mfa-need-admin-reset-assistance/188739)
**Author:** [@baoshrainbow](https://community.auth0.com/u/baoshrainbow)\ **Replies:** 1\ **Last updated:** [July 4, 2025, 12:37pm UTC](https://community.auth0.com/t/locked-out-due-to-mfa-need-admin-reset-assistance/188739 "2025-07-04T12:37:26Z")
Hello Auth0 Team, I am currently locked out of my Auth0 account because I no longer have access to my MFA device. Unfortunately, I cannot log in to the Auth0 Dashboard or the Support Center due to this. I would like to… --- ## [Request for MFA Reset – Unable to Access Auth0 Dashboard](https://community.auth0.com/t/request-for-mfa-reset-unable-to-access-auth0-dashboard/187600)
**Author:** [@devops18](https://community.auth0.com/u/devops18)\ **Replies:** 2\ **Last updated:** [June 4, 2025, 5:03pm UTC](https://community.auth0.com/t/request-for-mfa-reset-unable-to-access-auth0-dashboard/187600 "2025-06-04T17:03:42Z")
I had changed my mobile phone over a year ago and no longer remember the mobile number associated with my Auth0 account. As a result, I do not have access to the Multi-Factor Authentication (MFA) code that was configured… --- ## [Lost My Phone and Authenticator Key – Need Help!](https://community.auth0.com/t/lost-my-phone-and-authenticator-key-need-help/187472)
**Author:** [@kimaiorg](https://community.auth0.com/u/kimaiorg)\ **Replies:** 1\ **Last updated:** [June 2, 2025, 11:16am UTC](https://community.auth0.com/t/lost-my-phone-and-authenticator-key-need-help/187472 "2025-06-02T11:16:38Z")
I’ve lost access to my phone and also the secret key I used for my Google Authenticator app. Now, I can’t log in because it requires the Authenticator code. I don’t have any backup codes or another device that’s logged … --- ## [Need to reset admin MFA to update credit card information](https://community.auth0.com/t/need-to-reset-admin-mfa-to-update-credit-card-information/187092)
**Author:** [@auth-service](https://community.auth0.com/u/auth-service)\ **Replies:** 1\ **Last updated:** [May 22, 2025, 9:26pm UTC](https://community.auth0.com/t/need-to-reset-admin-mfa-to-update-credit-card-information/187092 "2025-05-22T21:26:17Z")
Previous employee set up the account and left email and password but not the recovery key. Our company credit card was updated and now not able to pay Auth0. Developer can access the dashboard but we cannot update billin… --- ## [User Specific MFA Authenticator](https://community.auth0.com/t/user-specific-mfa-authenticator/135089)
**Author:** [@joe.abraham](https://community.auth0.com/u/joe.abraham)\ **Replies:** 1\ **Last updated:** [May 20, 2025, 8:15pm UTC](https://community.auth0.com/t/user-specific-mfa-authenticator/135089 "2025-05-20T20:15:48Z")
We are enabling OTP via authenticator and email as MFA authenticators. Is there any way I can switch between these 2 authenticators based on the user preference? I’ve tried to save user\_metadata and used it in Login acti… --- ## [How can I set the issuer shown in the authenticator apps](https://community.auth0.com/t/how-can-i-set-the-issuer-shown-in-the-authenticator-apps/186760)
**Author:** [@nesrine.hamrouni](https://community.auth0.com/u/nesrine.hamrouni)\ **Replies:** 2\ **Last updated:** [May 15, 2025, 8:52pm UTC](https://community.auth0.com/t/how-can-i-set-the-issuer-shown-in-the-authenticator-apps/186760 "2025-05-15T20:52:37Z")
After the QR code is scanned the tenant name is shown in the authenticator app, I succeeded to change the tenant name by my company name but there still be shown like this :\< mycompanyname&algorithm=SHA1&digits=6&period… --- ## [MFA Reset Request for My Company Account](https://community.auth0.com/t/mfa-reset-request-for-my-company-account/186703)
**Author:** [@pakapon.songsurin](https://community.auth0.com/u/pakapon.songsurin)\ **Replies:** 1\ **Last updated:** [May 14, 2025, 9:17am UTC](https://community.auth0.com/t/mfa-reset-request-for-my-company-account/186703 "2025-05-14T09:17:26Z")
Dear Auth0 Support Team, I would like to request a reset of the Multi-Factor Authentication (MFA) settings for the following company email account: Email: computer@kst-hatyai.com We are currently unable to access the … --- ## [Problem signing in to Auth0 dashboard](https://community.auth0.com/t/problem-signing-in-to-auth0-dashboard/186658)
**Author:** [@dvqc](https://community.auth0.com/u/dvqc)\ **Replies:** 1\ **Last updated:** [May 13, 2025, 2:43pm UTC](https://community.auth0.com/t/problem-signing-in-to-auth0-dashboard/186658 "2025-05-13T14:43:08Z")
I’m not sure if this is the right place to post this. I have been signing in with the same phone number with MFA for some time now. But the past month or so, it is no longer sending me the code. I have tried resending t… --- ## [Require MFA Only at Login](https://community.auth0.com/t/require-mfa-only-at-login/185923)
**Author:** [@t.fukao](https://community.auth0.com/u/t.fukao)\ **Replies:** 1\ **Last updated:** [April 25, 2025, 11:37pm UTC](https://community.auth0.com/t/require-mfa-only-at-login/185923 "2025-04-25T23:37:47Z")
When MFA is enabled, I’m prompted to enter a one-time password every time I reload the browser. Is it possible to require the one-time password only at the time of login? I’m using Auth0 Vue SDK. And the MFA is called… --- ## [Regarding wrong email OTP attempts customization](https://community.auth0.com/t/regarding-wrong-email-otp-attempts-customization/185784)
**Author:** [@chaitrk](https://community.auth0.com/u/chaitrk)\ **Replies:** 2\ **Last updated:** [April 24, 2025, 3:12pm UTC](https://community.auth0.com/t/regarding-wrong-email-otp-attempts-customization/185784 "2025-04-24T15:12:52Z")
Hi Team, We are using email as the sole MFA factor, currently after 10 wrong OTP attempts we get the “too many failed codes” error message, is it possible to customize the the number of wrong attempts to input OTP, inst… --- ## [How can you make OTP unique per application?](https://community.auth0.com/t/how-can-you-make-otp-unique-per-application/100405)
**Author:** [@cshopsin](https://community.auth0.com/u/cshopsin)\ **Replies:** 2\ **Last updated:** [April 3, 2025, 4:17pm UTC](https://community.auth0.com/t/how-can-you-make-otp-unique-per-application/100405 "2025-04-03T16:17:26Z")
We have two SPA applications in our tenant. They each use a different database/connection to authenticate users. There are two issues we are having, one cosmetic and one a serious problem, I think they are both related. … --- ## [Custom label for OTP in authenticator](https://community.auth0.com/t/custom-label-for-otp-in-authenticator/126146)
**Author:** [@matthew.hosking](https://community.auth0.com/u/matthew.hosking)\ **Replies:** 3\ **Last updated:** [April 3, 2025, 4:04pm UTC](https://community.auth0.com/t/custom-label-for-otp-in-authenticator/126146 "2025-04-03T16:04:11Z")
We’ve recently moved our B2B authentication to use organizations, allowing each organization to self sign-up and have enabled OTP MFA. It seems that the “label” part of the QR code’s URI (otpauth://TYPE/LABEL?PARAMETERS)… [Next page](https://community.auth0.com/tag/one-time-password-otp-factor/2024.md?match_all_tags=true&page=1&tags%5B%5D=one-time-password-otp-factor)