# \#not-working **URL:** https://community.auth0.com/tag/not-working/580.md [Latest](https://community.auth0.com/latest.md) · [Categories](https://community.auth0.com/categories.md) · [Tags](https://community.auth0.com/tags.md) --- ## [I just upgraded (and payed) for the developer subscription but its not activated](https://community.auth0.com/t/i-just-upgraded-and-payed-for-the-developer-subscription-but-its-not-activated/52932)
**Author:** [@Riaan\_Jacobs](https://community.auth0.com/u/Riaan_Jacobs)\ **Replies:** 1\ **Last updated:** [November 9, 2020, 6:55pm UTC](https://community.auth0.com/t/i-just-upgraded-and-payed-for-the-developer-subscription-but-its-not-activated/52932 "2020-11-09T18:55:59Z")
Hi, I just upgraded and payed for the developer subscription but its not activated on my account. The payment was successful, please help me. Regards, Riaan --- ## [Rules lack UnauthorizedError, require,](https://community.auth0.com/t/rules-lack-unauthorizederror-require/9575)
**Author:** [@kurt.sys](https://community.auth0.com/u/kurt.sys)\ **Replies:** 5\ **Last updated:** [February 27, 2018, 11:26pm UTC](https://community.auth0.com/t/rules-lack-unauthorizederror-require/9575 "2018-02-27T23:26:20Z")
Hi, I had some rules working in auth, but since today, they don’t work anymore because they contain errors - without changing anything. Also some predefined rules have errors. The error is always … is not defined, with… --- ## [Fetching wanted fields from the SAML response](https://community.auth0.com/t/fetching-wanted-fields-from-the-saml-response/9383)
**Author:** [@miguel](https://community.auth0.com/u/miguel)\ **Replies:** 1\ **Last updated:** [December 17, 2018, 3:10pm UTC](https://community.auth0.com/t/fetching-wanted-fields-from-the-saml-response/9383 "2018-12-17T15:10:37Z")
Hello, We’re trying to extract the following values from the SAML response: Email Username Full Name But don’t seem to have the unique urn attributes we need for each one of them. In fact, it seems as though the ret… --- ## [Authorization Extension not working](https://community.auth0.com/t/authorization-extension-not-working/8808)
**Author:** [@mgr](https://community.auth0.com/u/mgr)\ **Replies:** 2\ **Last updated:** [December 23, 2017, 4:26am UTC](https://community.auth0.com/t/authorization-extension-not-working/8808 "2017-12-23T04:26:03Z")
I receive the following error: “Authorization Extension: Cannot read property ‘filter’ of undefined” --- ## [The rules re-order UI not working](https://community.auth0.com/t/the-rules-re-order-ui-not-working/8640)
**Author:** [@miro](https://community.auth0.com/u/miro)\ **Replies:** 4\ **Last updated:** [November 19, 2017, 2:58am UTC](https://community.auth0.com/t/the-rules-re-order-ui-not-working/8640 "2017-11-19T02:58:19Z")
I’m trying to reorder rules with drag and drop using the arrow handles in the rules admin UI, but nothing happens. Tested with Chrome and Firefox on latest Ubuntu. Anyone has the same problem, can you re-order rules? --- ## [Password reset hosted page preview not working](https://community.auth0.com/t/password-reset-hosted-page-preview-not-working/8745)
**Author:** [@extssl](https://community.auth0.com/u/extssl)\ **Replies:** 1\ **Last updated:** [November 14, 2017, 6:14pm UTC](https://community.auth0.com/t/password-reset-hosted-page-preview-not-working/8745 "2017-11-14T18:14:29Z")
The hosted page builder for ‘Password Reset’ is not working in preview mode. I get a blank canvas and the console in the browser outputs the following: “Refused to display ‘url’ in a frame because it set ‘X-Frame-Options… --- ## [Custom UI on iOS with loginSocial not working](https://community.auth0.com/t/custom-ui-on-ios-with-loginsocial-not-working/8719)
**Author:** [@rucheton](https://community.auth0.com/u/rucheton)\ **Replies:** 0\ **Last updated:** [November 11, 2017, 12:01am UTC](https://community.auth0.com/t/custom-ui-on-ios-with-loginsocial-not-working/8719 "2017-11-11T00:01:14Z")
Hi, I’ve been trying to do a facebook login with a custom interface using: Auth0.authentication().loginSocial(token: “test”, connection: “facebook”, scope: “”, parameters: :\]).start { (credentials) in print(credentials… --- ## [Uncaught TypeError: req.setNoDelay is not a function](https://community.auth0.com/t/uncaught-typeerror-req-setnodelay-is-not-a-function/8716)
**Author:** [@alexander.podkidyshe](https://community.auth0.com/u/alexander.podkidyshe)\ **Replies:** 0\ **Last updated:** [November 10, 2017, 6:48pm UTC](https://community.auth0.com/t/uncaught-typeerror-req-setnodelay-is-not-a-function/8716 "2017-11-10T18:48:29Z")
Hi, guys I’ve tried to add Auth0Lock… Only one line of code: this.lock = new Auth0Lock(my\_id, my\_domain) and got this in console…What I did wrong?! auth0-lock: ^10.24.0 node: v8.8.1 React: 16.1.0 --- ## [\[SandboxUnhandledError\] db is not defined](https://community.auth0.com/t/sandboxunhandlederror-db-is-not-defined/8556)
**Author:** [@julienfumanti](https://community.auth0.com/u/julienfumanti)\ **Replies:** 1\ **Last updated:** [October 24, 2017, 6:37am UTC](https://community.auth0.com/t/sandboxunhandlederror-db-is-not-defined/8556 "2017-10-24T06:37:58Z")
Hi, I am trying to create a user from custom db (mongo db) → create user → try. But when I fill in user and pwd ; I have this error \[SandboxUnhandledError\] db is not defined With login it’s working. Could you please … --- ## [GET Group Members does not work](https://community.auth0.com/t/get-group-members-does-not-work/8331)
**Author:** [@dmigwi](https://community.auth0.com/u/dmigwi)\ **Replies:** 1\ **Last updated:** [October 18, 2017, 5:27pm UTC](https://community.auth0.com/t/get-group-members-does-not-work/8331 "2017-10-18T17:27:53Z")
http://community.auth0.com/answers/9293/view I have posted the issue in the above link as comment. Kindly help. Any information availed will be highly appreciated. --- ## [Subscription not showing after upgrading?](https://community.auth0.com/t/subscription-not-showing-after-upgrading/7130)
**Author:** [@Mark\_Redman](https://community.auth0.com/u/Mark_Redman)\ **Replies:** 6\ **Last updated:** [October 11, 2017, 4:00pm UTC](https://community.auth0.com/t/subscription-not-showing-after-upgrading/7130 "2017-10-11T16:00:29Z")
I have upgraded my account, I can see the payment (without the specified billing address info) but the subscription has not need update and I cannot submit a support ticket, the only way to switch on impersonation (which… --- ## [Username-password authentication stopped working](https://community.auth0.com/t/username-password-authentication-stopped-working/8407)
**Author:** [@mateusz.bielawski](https://community.auth0.com/u/mateusz.bielawski)\ **Replies:** 4\ **Last updated:** [October 9, 2017, 8:18pm UTC](https://community.auth0.com/t/username-password-authentication-stopped-working/8407 "2017-10-09T20:18:30Z")
We’ve been using Auth0 for 2 months. At the beginning it ran smoothly with everything - we could log in, using username-password, Google, Facebook. But there was a moment when the username-password authentication stopped… --- ## [Logout v2 not working for social logins](https://community.auth0.com/t/logout-v2-not-working-for-social-logins/8376)
**Author:** [@accounts6](https://community.auth0.com/u/accounts6)\ **Replies:** 7\ **Last updated:** [October 4, 2017, 10:29pm UTC](https://community.auth0.com/t/logout-v2-not-working-for-social-logins/8376 "2017-10-04T22:29:03Z")
I have developed one chrome extension and using Auth0 Chrome extension SDK to integrate it and it works all well. When it comes to logout, I am redirecting user to URL as mentioned in How Logout Works on Auth0 - Auth0 Do… --- ## [Bug in Authorization extension 'Add User to Groups' API (not always working correctly in rule)](https://community.auth0.com/t/bug-in-authorization-extension-add-user-to-groups-api-not-always-working-correctly-in-rule/8265)
**Author:** [@BananaPower](https://community.auth0.com/u/BananaPower)\ **Replies:** 1\ **Last updated:** [September 22, 2017, 8:14am UTC](https://community.auth0.com/t/bug-in-authorization-extension-add-user-to-groups-api-not-always-working-correctly-in-rule/8265 "2017-09-22T08:14:53Z")
Hello, I created a rule as pasted below. This rule is enabled and runs before the default auth0-authorization-extension rule. When a new user is signing in with a social account, the rule will look for an existing ‘us… --- ## [Impersonation API: response\_type: 'token' not working](https://community.auth0.com/t/impersonation-api-response-type-token-not-working/7789)
**Author:** [@Dan\_Grayson](https://community.auth0.com/u/Dan_Grayson)\ **Replies:** 1\ **Last updated:** [August 9, 2017, 11:48pm UTC](https://community.auth0.com/t/impersonation-api-response-type-token-not-working/7789 "2017-08-09T23:48:17Z")
Hi, I had a working implementation of impersonation, and it seems that today it stopped working because the impersonation API MY\_DOMAIN.auth0.com/users/USER\_ID/impersonate is generating an impersonation url with a redir… --- ## [Support Tickets not shown on paid account?](https://community.auth0.com/t/support-tickets-not-shown-on-paid-account/7241)
**Author:** [@Mark\_Redman](https://community.auth0.com/u/Mark_Redman)\ **Replies:** 1\ **Last updated:** [July 3, 2017, 5:37pm UTC](https://community.auth0.com/t/support-tickets-not-shown-on-paid-account/7241 "2017-07-03T17:37:30Z")
I have paid for a subscription, the support tickets did not appear for days and now they are no longer available? I have tried logging out and logging in? I really need impersonation switched on, you have had a ticket … --- ## [Forum Issue: Ask an Expert is not working](https://community.auth0.com/t/forum-issue-ask-an-expert-is-not-working/7242)
**Author:** [@Mark\_Redman](https://community.auth0.com/u/Mark_Redman)\ **Replies:** 1\ **Last updated:** [June 27, 2017, 9:43pm UTC](https://community.auth0.com/t/forum-issue-ask-an-expert-is-not-working/7242 "2017-06-27T21:43:12Z")
If I click ask an expert, I see a screen overlay with no options to ask an expert? --- ## [Can't get Azure AD working with SPA application](https://community.auth0.com/t/cant-get-azure-ad-working-with-spa-application/7230)
**Author:** [@nick.savenko](https://community.auth0.com/u/nick.savenko)\ **Replies:** 3\ **Last updated:** [June 23, 2017, 8:37am UTC](https://community.auth0.com/t/cant-get-azure-ad-working-with-spa-application/7230 "2017-06-23T08:37:03Z")
Hi Guys, Auth0 is the most complex thing I have ever used. So many things needs to be discovered… Anyway, am trying to setup an Azure AD multi-tenant app and I can’t get it working. I am sure, I am missing something ob… --- ## [Updating user's picture doesn't work](https://community.auth0.com/t/updating-users-picture-doesnt-work/6886)
**Author:** [@account](https://community.auth0.com/u/account)\ **Replies:** 1\ **Last updated:** [June 5, 2017, 5:02pm UTC](https://community.auth0.com/t/updating-users-picture-doesnt-work/6886 "2017-06-05T17:02:49Z")
function (user, context, callback) { var url = require('url'); user.picture = url.format('avatar\_url\_here'); callback(null, user, context); } The above rule doesn’t update the picture property. I tried this a…