# \#mfa **URL:** https://community.auth0.com/tag/mfa/57.md [Latest](https://community.auth0.com/latest.md) · [Categories](https://community.auth0.com/categories.md) · [Tags](https://community.auth0.com/tags.md) --- ## [Unable to send DM to @support for MFA reset](https://community.auth0.com/t/unable-to-send-dm-to-support-for-mfa-reset/205285)
**Author:** [@setsuxx1025-crypto](https://community.auth0.com/u/setsuxx1025-crypto)\ **Replies:** 1\ **Last updated:** [November 11, 2026, 9:27pm UTC](https://community.auth0.com/t/unable-to-send-dm-to-support-for-mfa-reset/205285 "2026-11-11T21:27:42Z")
Hello Auth0 Community Team, I have lost access to the MFA authenticator and recovery code for my original Auth0 administrator account. I am using a separate Auth0 account to request assistance, but I cannot send a dire… --- ## [User notifications for when MFA is changed](https://community.auth0.com/t/user-notifications-for-when-mfa-is-changed/205058)
**Author:** [@michael.tan](https://community.auth0.com/u/michael.tan)\ **Replies:** 1\ **Last updated:** [November 5, 2026, 10:37am UTC](https://community.auth0.com/t/user-notifications-for-when-mfa-is-changed/205058 "2026-11-05T10:37:02Z")
Hello, I’m looking for ways to notify users whenever their MFA options change. Log Streams seemed like a good candidate but I was told our contract with Auth0 seems to have limited this option. Does Auth0 happen to have… --- ## [Combination of Authentication profile with identifier first and biometrics and webauthn-platform as MFA](https://community.auth0.com/t/combination-of-authentication-profile-with-identifier-first-and-biometrics-and-webauthn-platform-as-mfa/204031)
**Author:** [@karuissobusy](https://community.auth0.com/u/karuissobusy)\ **Replies:** 2\ **Last updated:** [October 8, 2026, 11:22am UTC](https://community.auth0.com/t/combination-of-authentication-profile-with-identifier-first-and-biometrics-and-webauthn-platform-as-mfa/204031 "2026-10-08T11:22:32Z")
We have enabled our authentication profile with Identifier first and biometrics option. And we also have written custom post-login triggers for MFA where we are challenging the user with webauthn-platform if they’ve enr… --- ## [I can't log in, so I'd like to reset my MFA.](https://community.auth0.com/t/i-cant-log-in-so-id-like-to-reset-my-mfa/203997)
**Author:** [@rkt9tuba4develop](https://community.auth0.com/u/rkt9tuba4develop)\ **Replies:** 2\ **Last updated:** [October 7, 2026, 12:11am UTC](https://community.auth0.com/t/i-cant-log-in-so-id-like-to-reset-my-mfa/203997 "2026-10-07T00:11:01Z")
Dear Auth0 Support Team, Regarding the multi-factor authentication (MFA) I used to log in to the Auth0 Dashboard: I deleted the Auth0 Guardian app I had been using when I switched to a new smartphone, and now I am unabl… --- ## [Phone MFA - Reset Password Flow](https://community.auth0.com/t/phone-mfa-reset-password-flow/203949)
**Author:** [@kaeb.sidney](https://community.auth0.com/u/kaeb.sidney)\ **Replies:** 1\ **Last updated:** [October 5, 2026, 3:41pm UTC](https://community.auth0.com/t/phone-mfa-reset-password-flow/203949 "2026-10-05T15:41:54Z")
Hello, According to the auth0 documentation, you cannot use phone as an MFA factor in the reset password flow: Factor Allowed values: otp, email, webauthn-platform, webauthn-roaming, recovery-code I was just wondering… --- ## [Adaptive MFA Blocking Apple App Store Review](https://community.auth0.com/t/adaptive-mfa-blocking-apple-app-store-review/203658)
**Author:** [@Alois.Goeth](https://community.auth0.com/u/Alois.Goeth)\ **Replies:** 1\ **Last updated:** [September 25, 2026, 11:18pm UTC](https://community.auth0.com/t/adaptive-mfa-blocking-apple-app-store-review/203658 "2026-09-25T23:18:52Z")
Hi, we have enabled Adaptive MFA for our application. We are currently submitting the app for review in the Apple App Store, and Apple’s review team is using a dedicated test account that we have provided. During the r… --- ## [Please help me reset MFA for my Dashboard account.](https://community.auth0.com/t/please-help-me-reset-mfa-for-my-dashboard-account/203556)
**Author:** [@yondela08](https://community.auth0.com/u/yondela08)\ **Replies:** 1\ **Last updated:** [September 22, 2026, 9:42pm UTC](https://community.auth0.com/t/please-help-me-reset-mfa-for-my-dashboard-account/203556 "2026-09-22T21:42:23Z")
Hello, I cannot access my Auth0 Dashboard account because I reinstalled the Auth0 Guardian app and no longer have the original MFA enrollment. The login page continues sending notifications to the old Guardian enrollmen… --- ## [Enabling Email as an MFA method](https://community.auth0.com/t/enabling-email-as-an-mfa-method/196677)
**Author:** [@cbuxbaum](https://community.auth0.com/u/cbuxbaum)\ **Replies:** 7\ **Last updated:** [September 4, 2026, 7:07pm UTC](https://community.auth0.com/t/enabling-email-as-an-mfa-method/196677 "2026-09-04T19:07:04Z")
Hi, I am looking for an answer about how to allow our users to select between OTP and email during the MFA challenge. I have been back and forth on this with Auth0 support, and have utilized AI tools as well. I am 99.9… --- ## [MFA reset request - lost Guardian device, no recovery code](https://community.auth0.com/t/mfa-reset-request-lost-guardian-device-no-recovery-code/203071)
**Author:** [@enavarro](https://community.auth0.com/u/enavarro)\ **Replies:** 1\ **Last updated:** [September 4, 2026, 12:18am UTC](https://community.auth0.com/t/mfa-reset-request-lost-guardian-device-no-recovery-code/203071 "2026-09-04T00:18:39Z")
Hello, I am locked out of my Auth0 Dashboard account. I recently reset my phone and lost the Auth0 Guardian enrollment, and I do not have the recovery code that was shown during enrollment. The tenant I need to regai… --- ## [Is there a way to register or manage mobile number for SMS MFA using APIs](https://community.auth0.com/t/is-there-a-way-to-register-or-manage-mobile-number-for-sms-mfa-using-apis/202947)
**Author:** [@karuissobusy](https://community.auth0.com/u/karuissobusy)\ **Replies:** 1\ **Last updated:** [August 31, 2026, 8:13pm UTC](https://community.auth0.com/t/is-there-a-way-to-register-or-manage-mobile-number-for-sms-mfa-using-apis/202947 "2026-08-31T20:13:02Z")
We turned off user signup process in Auth0 and register our users using management API. This is really a business requirement as app is restricited from self-serve signup. And mobile number is not a unique value within … --- ## [When MFA always is enabled and if user doesn't have any factors enabled other than email. Then email OTP should be prompted before letting user register another MFA](https://community.auth0.com/t/when-mfa-always-is-enabled-and-if-user-doesnt-have-any-factors-enabled-other-than-email-then-email-otp-should-be-prompted-before-letting-user-register-another-mfa/202957)
**Author:** [@karuissobusy](https://community.auth0.com/u/karuissobusy)\ **Replies:** 1\ **Last updated:** [August 31, 2026, 5:54pm UTC](https://community.auth0.com/t/when-mfa-always-is-enabled-and-if-user-doesnt-have-any-factors-enabled-other-than-email-then-email-otp-should-be-prompted-before-letting-user-register-another-mfa/202957 "2026-08-31T17:54:20Z")
Due to some business requriements we turned off user signup and create users in Auth0 using Management API. We found out that the only way to setup password/MFA for users in this scenario is using reset password token. … --- ## [Does the legacy $23 B2C Essentials plan include Pro MFA with authenticator apps?](https://community.auth0.com/t/does-the-legacy-23-b2c-essentials-plan-include-pro-mfa-with-authenticator-apps/202912)
**Author:** [@martin.terziyski](https://community.auth0.com/u/martin.terziyski)\ **Replies:** 1\ **Last updated:** [August 28, 2026, 4:45pm UTC](https://community.auth0.com/t/does-the-legacy-23-b2c-essentials-plan-include-pro-mfa-with-authenticator-apps/202912 "2026-08-28T16:45:27Z")
Hi, We have a legacy tenant-based B2C Essentials subscription from 2022, still billed at $23/month for 1,000 MAU. This is not an Auth0 Teams subscription. Does this plan include end-user Pro MFA with authenticator-app … --- ## [Unable to send PM for MFA reset request for Auth0 account login](https://community.auth0.com/t/unable-to-send-pm-for-mfa-reset-request-for-auth0-account-login/202891)
**Author:** [@Hypatia](https://community.auth0.com/u/Hypatia)\ **Replies:** 1\ **Last updated:** [August 27, 2026, 6:37pm UTC](https://community.auth0.com/t/unable-to-send-pm-for-mfa-reset-request-for-auth0-account-login/202891 "2026-08-27T18:37:50Z")
The support video mentions I should send a message to support. However, I don’t see anywhere an option to create a new message. I could only post to a topic. Could you please help me? --- ## [Can login passkey and MFA passkey be merged into one credential?](https://community.auth0.com/t/can-login-passkey-and-mfa-passkey-be-merged-into-one-credential/202643)
**Author:** [@robert.huo](https://community.auth0.com/u/robert.huo)\ **Replies:** 3\ **Last updated:** [August 26, 2026, 1:13am UTC](https://community.auth0.com/t/can-login-passkey-and-mfa-passkey-be-merged-into-one-credential/202643 "2026-08-26T01:13:12Z")
What we want to achieve We’re building a custom Universal Login (ACUL) with React. We need passkeys in two scenarios: Login passkey — Users authenticate directly with a passkey on the login page (Discoverable Credentia… --- ## [MFA lost and admin account locked](https://community.auth0.com/t/mfa-lost-and-admin-account-locked/202414)
**Author:** [@frederic.le.regent](https://community.auth0.com/u/frederic.le.regent)\ **Replies:** 2\ **Last updated:** [August 10, 2026, 5:39pm UTC](https://community.auth0.com/t/mfa-lost-and-admin-account-locked/202414 "2026-08-10T17:39:46Z")
Hello, Can I have the process to reset MFA attached to my admin account ? Regards, Frédéric --- ## [toggleView on otp enrollment code page](https://community.auth0.com/t/toggleview-on-otp-enrollment-code-page/201424)
**Author:** [@kaeb.sidney](https://community.auth0.com/u/kaeb.sidney)\ **Replies:** 4\ **Last updated:** [August 3, 2026, 7:28pm UTC](https://community.auth0.com/t/toggleview-on-otp-enrollment-code-page/201424 "2026-08-03T19:28:08Z")
I am trying to use the function toggleView to change from the mfa otp enrollment code page back to the mfa otp QR code page. This function works when going from QR to code but not back. The AI assistant said ‘the docs co… --- ## [E2E Testing with Playwright — How to Handle MFA/Email OTP for a Test User?](https://community.auth0.com/t/e2e-testing-with-playwright-how-to-handle-mfa-email-otp-for-a-test-user/202092)
**Author:** [@anndy25](https://community.auth0.com/u/anndy25)\ **Replies:** 1\ **Last updated:** [July 29, 2026, 10:05pm UTC](https://community.auth0.com/t/e2e-testing-with-playwright-how-to-handle-mfa-email-otp-for-a-test-user/202092 "2026-07-29T22:05:33Z")
I’m building E2E tests with Playwright and want to cover the login flow with Email OTP MFA. Is it possible to set a static/mock Email OTP code for a specific test user from the Auth0 Dashboard? Or is there any other way… --- ## [Locked out of free account due to lost MFA](https://community.auth0.com/t/locked-out-of-free-account-due-to-lost-mfa/201746)
**Author:** [@lucanryerse2013](https://community.auth0.com/u/lucanryerse2013)\ **Replies:** 1\ **Last updated:** [July 16, 2026, 9:10pm UTC](https://community.auth0.com/t/locked-out-of-free-account-due-to-lost-mfa/201746 "2026-07-16T21:10:26Z")
i was locked out of my Auth0 dashboard free account and have lost access to every one of my recovery options. My tenant is l—s (l—m). I couldn’t open a support ticket in the support center so thats why im here. is there … --- ## [Can't get into my account, send a message (DM) a few times but no response](https://community.auth0.com/t/cant-get-into-my-account-send-a-message-dm-a-few-times-but-no-response/201733)
**Author:** [@w.leng](https://community.auth0.com/u/w.leng)\ **Replies:** 1\ **Last updated:** [July 16, 2026, 7:54pm UTC](https://community.auth0.com/t/cant-get-into-my-account-send-a-message-dm-a-few-times-but-no-response/201733 "2026-07-16T19:54:14Z")
Hi - I am locked out of my account. I need to get back in. I sent a DM or two but no response and wondering when I will get some feedbck? --- ## [Cannot login to my account](https://community.auth0.com/t/cannot-login-to-my-account/201698)
**Author:** [@gijoms](https://community.auth0.com/u/gijoms)\ **Replies:** 2\ **Last updated:** [July 16, 2026, 3:51pm UTC](https://community.auth0.com/t/cannot-login-to-my-account/201698 "2026-07-16T15:51:12Z")
The phone number we used for the auth0 account n—m got canceled. And the recovery code is not working. We need help to reset MFA and login to the account. --- ## [Enabling MFA for specific organizations in a single-tenant Auth0 setup — behavior for existing users?](https://community.auth0.com/t/enabling-mfa-for-specific-organizations-in-a-single-tenant-auth0-setup-behavior-for-existing-users/201678)
**Author:** [@sonam](https://community.auth0.com/u/sonam)\ **Replies:** 1\ **Last updated:** [July 15, 2026, 11:07pm UTC](https://community.auth0.com/t/enabling-mfa-for-specific-organizations-in-a-single-tenant-auth0-setup-behavior-for-existing-users/201678 "2026-07-15T23:07:49Z")
Hi everyone, My application uses a single Auth0 tenant that supports multi-organization authentication. We want to enable MFA only for some organizations — is that possible with this setup? Specifically: Can MFA be … --- ## [Locked out of Auth0 Dashboard (sole admin) only prompts for “Security Key” (WebAuthn), no recovery](https://community.auth0.com/t/locked-out-of-auth0-dashboard-sole-admin-only-prompts-for-security-key-webauthn-no-recovery/201652)
**Author:** [@roland.seer](https://community.auth0.com/u/roland.seer)\ **Replies:** 2\ **Last updated:** [July 15, 2026, 3:50am UTC](https://community.auth0.com/t/locked-out-of-auth0-dashboard-sole-admin-only-prompts-for-security-key-webauthn-no-recovery/201652 "2026-07-15T03:50:05Z")
Hi, I’m locked out of my Auth0 Dashboard tenant and can’t access admin settings. Tenant domain: s—m Plan: Free Sole admin email: r—m Issue: Login suddenly changed to only prompt for Security Key (WebAuthn). It no longe… --- ## [WebAuthn Platform Enrollment Skip Behavior](https://community.auth0.com/t/webauthn-platform-enrollment-skip-behavior/201542)
**Author:** [@dhrupal.patel](https://community.auth0.com/u/dhrupal.patel)\ **Replies:** 2\ **Last updated:** [July 14, 2026, 3:37pm UTC](https://community.auth0.com/t/webauthn-platform-enrollment-skip-behavior/201542 "2026-07-14T15:37:17Z")
snoozeEnrollment() and refuseEnrollmentOnThisDevice() fail to complete transaction when enrollment is triggered via api.authentication.enrollWith() in a Post-Login Action Category: Multi-factor Authentication / WebAuthn… --- ## [I can't login](https://community.auth0.com/t/i-cant-login/201609)
**Author:** [@moonsky.droid.s2](https://community.auth0.com/u/moonsky.droid.s2)\ **Replies:** 2\ **Last updated:** [July 14, 2026, 1:12am UTC](https://community.auth0.com/t/i-cant-login/201609 "2026-07-14T01:12:18Z")
I replaced my smartphone and lost the Google Authenticator settings. I’m sorry for the trouble, but could you please reset my MFA? u—p I don’t have a recovery code. I am the only admin of the Free tenant. (I’ve forg… --- ## [WebAuthn platform enrollment: skipping/refusing enrollment redirects to Login instead of completing to the app's callback URL](https://community.auth0.com/t/webauthn-platform-enrollment-skipping-refusing-enrollment-redirects-to-login-instead-of-completing-to-the-apps-callback-url/201540)
**Author:** [@dhrupal.patel](https://community.auth0.com/u/dhrupal.patel)\ **Replies:** 1\ **Last updated:** [July 10, 2026, 7:57pm UTC](https://community.auth0.com/t/webauthn-platform-enrollment-skipping-refusing-enrollment-redirects-to-login-instead-of-completing-to-the-apps-callback-url/201540 "2026-07-10T19:57:27Z")
Category: Auth0 Universal Login (ACUL) / Custom Screens Body: I’m using Advanced Customizations for Universal Login (@auth0/auth0-acul-js) with a custom screen for mfa-webauthn-platform-enrollment. Steps to reproduce: … --- ## [Auth0 Still asks for email code after turning off MFA](https://community.auth0.com/t/auth0-still-asks-for-email-code-after-turning-off-mfa/201399)
**Author:** [@vivek1](https://community.auth0.com/u/vivek1)\ **Replies:** 1\ **Last updated:** [July 6, 2026, 5:59pm UTC](https://community.auth0.com/t/auth0-still-asks-for-email-code-after-turning-off-mfa/201399 "2026-07-06T17:59:46Z")
I have turned tried to turn off MFA from auth0 → Security → MFA → Factors → Email. However, nothing happens after clicking that option. This is causing the MFA to get triggered and ask user for code received in the emai… --- ## [Tenant not accessible need reset MFA please](https://community.auth0.com/t/tenant-not-accessible-need-reset-mfa-please/201312)
**Author:** [@m.bocca](https://community.auth0.com/u/m.bocca)\ **Replies:** 2\ **Last updated:** [July 2, 2026, 6:50pm UTC](https://community.auth0.com/t/tenant-not-accessible-need-reset-mfa-please/201312 "2026-07-02T18:50:40Z")
Hello Auth0 Support, @support I am locked out of my Auth0 Dashboard admin account and I cannot access the Support Center because MFA is required. My recovery code is not working. Please help me with an MFA reset / admi… --- ## [Reset MFA](https://community.auth0.com/t/reset-mfa/201251)
**Author:** [@imerik2](https://community.auth0.com/u/imerik2)\ **Replies:** 1\ **Last updated:** [June 30, 2026, 7:36pm UTC](https://community.auth0.com/t/reset-mfa/201251 "2026-06-30T19:36:01Z")
Hi, can someone help me reset my MFA? I made a mistake and deleted the MFA from my Authenticator app. --- ## [How to know which MFA factor was used, synchronously at token issuance (not via async log queries)?](https://community.auth0.com/t/how-to-know-which-mfa-factor-was-used-synchronously-at-token-issuance-not-via-async-log-queries/201219)
**Author:** [@nadav.beladev](https://community.auth0.com/u/nadav.beladev)\ **Replies:** 1\ **Last updated:** [June 29, 2026, 10:45pm UTC](https://community.auth0.com/t/how-to-know-which-mfa-factor-was-used-synchronously-at-token-issuance-not-via-async-log-queries/201219 "2026-06-29T22:45:03Z")
We’re using New Universal Login with a custom domain. After login, we trigger step-up MFA from a Post-Login Action: api.multifactor.enable('any', { allowRememberBrowser: false }) At the callback, we verify the tokens … --- ## [Custom MFA Page not work](https://community.auth0.com/t/custom-mfa-page-not-work/200914)
**Author:** [@linh.trann](https://community.auth0.com/u/linh.trann)\ **Replies:** 2\ **Last updated:** [June 18, 2026, 1:35am UTC](https://community.auth0.com/t/custom-mfa-page-not-work/200914 "2026-06-18T01:35:44Z")
Hello everyone, I am facing an issue as below, if you have any idea please help, thanks. As the image, I enable 3 custom pages (login, reset password, mfa). Custom login page and reset password page are work correctly, … [Next page](https://community.auth0.com/tag/mfa/57.md?match_all_tags=true&page=1&tags%5B%5D=mfa)