# \#help **URL:** https://community.auth0.com/tag/help/583.md [Latest](https://community.auth0.com/latest.md) · [Categories](https://community.auth0.com/categories.md) · [Tags](https://community.auth0.com/tags.md) --- ## [Locked out of MFA, need reset](https://community.auth0.com/t/locked-out-of-mfa-need-reset/204573)
**Author:** [@pulavarthipavan](https://community.auth0.com/u/pulavarthipavan)\ **Replies:** 1\ **Last updated:** [October 22, 2026, 6:04pm UTC](https://community.auth0.com/t/locked-out-of-mfa-need-reset/204573 "2026-10-22T18:04:09Z")
Hi, I’m locked out of my personal Auth0 Dashboard account. I lost the phone with Microsoft Authenticator, had no backup, and don’t have my recovery code. Could an Auth0 support engineer please start a private message w… --- ## [Free tenant showing Access denied – deleted or recoverable?](https://community.auth0.com/t/free-tenant-showing-access-denied-deleted-or-recoverable/204236)
**Author:** [@adradmin](https://community.auth0.com/u/adradmin)\ **Replies:** 1\ **Last updated:** [October 14, 2026, 12:38am UTC](https://community.auth0.com/t/free-tenant-showing-access-denied-deleted-or-recoverable/204236 "2026-10-14T00:38:38Z")
Hi @support, We have a free-plan tenant (US region) that has stopped working. Logins, the tenant’s public configuration page and the dashboard applications all now show “Access denied”. The person who set up the tenant… --- ## [Changed phones, cant switch authentication](https://community.auth0.com/t/changed-phones-cant-switch-authentication/202232)
**Author:** [@kody](https://community.auth0.com/u/kody)\ **Replies:** 1\ **Last updated:** [August 3, 2026, 7:01pm UTC](https://community.auth0.com/t/changed-phones-cant-switch-authentication/202232 "2026-08-03T19:01:07Z")
Hi, i’ve been using The Auth0 guardian app to access Loadlink, i’ve just switched from an apple to an android phone and dont see a way to re-connect it to my new phone. --- ## [Remove Automatic URL to Title conversion / Smart Links as an option for Auth0 Community Posts](https://community.auth0.com/t/remove-automatic-url-to-title-conversion-smart-links-as-an-option-for-auth0-community-posts/197707)
**Author:** [@JFoxUK](https://community.auth0.com/u/JFoxUK)\ **Replies:** 3\ **Last updated:** [March 12, 2026, 4:25pm UTC](https://community.auth0.com/t/remove-automatic-url-to-title-conversion-smart-links-as-an-option-for-auth0-community-posts/197707 "2026-03-12T16:25:26Z")
Feature: Remove Automatic URL to Title conversion / Smart Links as an option for Auth0 Community Posts Description: When writing a url within Auth0 community posts/comments, they are automatically turned into smart link… --- ## [CSS of New Universal Login](https://community.auth0.com/t/css-of-new-universal-login/87871)
**Author:** [@toby.van.willegen](https://community.auth0.com/u/toby.van.willegen)\ **Replies:** 3\ **Last updated:** [August 3, 2022, 12:54am UTC](https://community.auth0.com/t/css-of-new-universal-login/87871 "2022-08-03T00:54:24Z")
Hi there, Because our app needs to support invitations as well as self registrations; we have to set up the Invitations and they work correctly for over a year now. However, one thing that has always bothered me is the… --- ## [Can't put in a ticket](https://community.auth0.com/t/cant-put-in-a-ticket/84416)
**Author:** [@landodev](https://community.auth0.com/u/landodev)\ **Replies:** 5\ **Last updated:** [June 6, 2022, 5:28pm UTC](https://community.auth0.com/t/cant-put-in-a-ticket/84416 "2022-06-06T17:28:11Z")
Every time I try to put in a new ticket (we have an essentials account), I get the error: An error occurred This content could not be displayed Any help would be appreciated. --- ## [Correctly Formatting JSON for Bulk User Import](https://community.auth0.com/t/correctly-formatting-json-for-bulk-user-import/75065)
**Author:** [@emily\_ws](https://community.auth0.com/u/emily_ws)\ **Replies:** 1\ **Last updated:** [December 16, 2021, 5:03pm UTC](https://community.auth0.com/t/correctly-formatting-json-for-bulk-user-import/75065 "2021-12-16T17:03:24Z")
Hello! I am trying to import users from an external database into Auth0 and trying to wrap my head around the process. Right now I am exporting to .XLS, converting to .CSV and then using an online converter to JSON. Each… --- ## [Service account / tenant token](https://community.auth0.com/t/service-account-tenant-token/57328)
**Author:** [@arnaudp](https://community.auth0.com/u/arnaudp)\ **Replies:** 1\ **Last updated:** [February 8, 2021, 5:16pm UTC](https://community.auth0.com/t/service-account-tenant-token/57328 "2021-02-08T17:16:47Z")
Hello :wave: I’m building a multi-tenant SaaS application storing tenant details in the users app\_metadata field as suggested here. I want to distribute a CLI that customers can use on shared hosts (such as their CI inf… --- ## [Auth0 login (small) issue with VueJS](https://community.auth0.com/t/auth0-login-small-issue-with-vuejs/22859)
**Author:** [@l.sciampagna](https://community.auth0.com/u/l.sciampagna)\ **Replies:** 5\ **Last updated:** [March 21, 2019, 5:09pm UTC](https://community.auth0.com/t/auth0-login-small-issue-with-vuejs/22859 "2019-03-21T17:09:19Z")
Hey there, I’m new with Javascript, VueJS and Auth0 so sorry if my question is obvious! Things I did: -Downloaded files from VueJS tutorial 01-login npm i && npm run serve. Everything is working fine, when I click… --- ## [White Screen - cannot log into our application ipad and web - Safari](https://community.auth0.com/t/white-screen-cannot-log-into-our-application-ipad-and-web-safari/18341)
**Author:** [@jdkatz](https://community.auth0.com/u/jdkatz)\ **Replies:** 3\ **Last updated:** [December 20, 2018, 7:53pm UTC](https://community.auth0.com/t/white-screen-cannot-log-into-our-application-ipad-and-web-safari/18341 "2018-12-20T19:53:46Z")
Hi I am not technical. We have 100’s of users complaining that when they go to our login page on the ipad (https://trade.rapnet.com) they are getting a white screen and they are not able to login nor see the auth0 login … --- ## [Issues with subscription](https://community.auth0.com/t/issues-with-subscription/6890)
**Author:** [@hamish](https://community.auth0.com/u/hamish)\ **Replies:** 12\ **Last updated:** [June 16, 2017, 1:41am UTC](https://community.auth0.com/t/issues-with-subscription/6890 "2017-06-16T01:41:47Z")
I’m having trouble getting Auth0 to stop charging me for my subscription, is there an accounts contact who can help? Not able to raise a support ticket or talk to anyone on the phone numbers provided.