# \#email-verification **URL:** https://community.auth0.com/tag/email-verification/622.md [Latest](https://community.auth0.com/latest.md) · [Categories](https://community.auth0.com/categories.md) · [Tags](https://community.auth0.com/tags.md) --- ## [Lost access to paid account](https://community.auth0.com/t/lost-access-to-paid-account/201210)
**Author:** [@sarahford09](https://community.auth0.com/u/sarahford09)\ **Replies:** 1\ **Last updated:** [June 29, 2026, 8:04pm UTC](https://community.auth0.com/t/lost-access-to-paid-account/201210 "2026-06-29T20:04:40Z")
Our sole admin has left and we can’t access her authentication to access the account --- ## [Email verification link expired](https://community.auth0.com/t/email-verification-link-expired/200859)
**Author:** [@Alois.Goeth](https://community.auth0.com/u/Alois.Goeth)\ **Replies:** 2\ **Last updated:** [June 18, 2026, 7:40am UTC](https://community.auth0.com/t/email-verification-link-expired/200859 "2026-06-18T07:40:56Z")
My customers can sign up themselves. They then receive a verification email with a link to verify their email address. I have a custom action that blocks login as long as the email has not been verified. If the customer … --- ## [Add custom text to the email verified page](https://community.auth0.com/t/add-custom-text-to-the-email-verified-page/199168)
**Author:** [@kpaynter](https://community.auth0.com/u/kpaynter)\ **Replies:** 3\ **Last updated:** [April 21, 2026, 3:07pm UTC](https://community.auth0.com/t/add-custom-text-to-the-email-verified-page/199168 "2026-04-21T15:07:08Z")
How can I add a message to the web page that is displayed when a user has clicked the VERIFY button on the email verification email. I want to tell the user to check their email for the ‘Welcome Email’ --- ## [Raw tenant id in the verification mail From name](https://community.auth0.com/t/raw-tenant-id-in-the-verification-mail-from-name/198413)
**Author:** [@sumit1](https://community.auth0.com/u/sumit1)\ **Replies:** 1\ **Last updated:** [March 27, 2026, 6:49pm UTC](https://community.auth0.com/t/raw-tenant-id-in-the-verification-mail-from-name/198413 "2026-03-27T18:49:00Z")
I have already set a friendly name for my Tenant, but in the verification mail i only see the from name as the raw auth0 tenant identifier, how this should be fixed. --- ## [Free trial - not able to login anymore after 5 days](https://community.auth0.com/t/free-trial-not-able-to-login-anymore-after-5-days/197022)
**Author:** [@skarnl](https://community.auth0.com/u/skarnl)\ **Replies:** 0\ **Last updated:** [February 6, 2026, 10:41am UTC](https://community.auth0.com/t/free-trial-not-able-to-login-anymore-after-5-days/197022 "2026-02-06T10:41:20Z")
(topic deleted by author) --- ## [Best Practice to Verify User Identity Before Email Update in Auth0](https://community.auth0.com/t/best-practice-to-verify-user-identity-before-email-update-in-auth0/196595)
**Author:** [@nihalm5930](https://community.auth0.com/u/nihalm5930)\ **Replies:** 5\ **Last updated:** [January 29, 2026, 12:48pm UTC](https://community.auth0.com/t/best-practice-to-verify-user-identity-before-email-update-in-auth0/196595 "2026-01-29T12:48:45Z")
Hello Auth0 Support Team, We have a question regarding email update verification in Auth0. Scenario A user signs up using Email/Password with the email: nihal@myworth.ai Later, the user attempts to update their emai… --- ## [Does mark\_email\_as\_verified work with Custom Databases during initial password setup?](https://community.auth0.com/t/does-mark-email-as-verified-work-with-custom-databases-during-initial-password-setup/196438)
**Author:** [@MPtechteam](https://community.auth0.com/u/MPtechteam)\ **Replies:** 3\ **Last updated:** [January 22, 2026, 1:04pm UTC](https://community.auth0.com/t/does-mark-email-as-verified-work-with-custom-databases-during-initial-password-setup/196438 "2026-01-22T13:04:44Z")
In the case of a change password/reset password flow, where the goal is to take advantage of the user’s first password initialization to simultaneously verify their email address, is the mark\_email\_as\_verified feature pr… --- ## [Business email verification](https://community.auth0.com/t/business-email-verification/196038)
**Author:** [@mike16](https://community.auth0.com/u/mike16)\ **Replies:** 3\ **Last updated:** [January 8, 2026, 7:38pm UTC](https://community.auth0.com/t/business-email-verification/196038 "2026-01-08T19:38:35Z")
I’m looking for a solution, possibly a marketplace solution, that would allow new user subscriptions only based on business emails. For example: user@gmail is not allowed; user@google is allowed. So essentially email dom… --- ## [Is it possible to be notified whenever the emailVerified field is changed for a user](https://community.auth0.com/t/is-it-possible-to-be-notified-whenever-the-emailverified-field-is-changed-for-a-user/195361)
**Author:** [@bkelly](https://community.auth0.com/u/bkelly)\ **Replies:** 1\ **Last updated:** [December 31, 2025, 1:48pm UTC](https://community.auth0.com/t/is-it-possible-to-be-notified-whenever-the-emailverified-field-is-changed-for-a-user/195361 "2025-12-31T13:48:40Z")
We want our system to know the verification status of our users. We are currently using log stream events, however this appears to be flawed in that you need to know implementation details about the full Auth0 API in ord… --- ## [OAuth welcome-mail translations](https://community.auth0.com/t/oauth-welcome-mail-translations/194585)
**Author:** [@piotr.pietras](https://community.auth0.com/u/piotr.pietras)\ **Replies:** 1\ **Last updated:** [November 18, 2025, 12:23am UTC](https://community.auth0.com/t/oauth-welcome-mail-translations/194585 "2025-11-18T00:23:06Z")
We encountered the problem with OAuth and welcome-mail translations. As user/pass signup goes through, we can reach the user’s language (request\_language) and save it in metadata before the welcome mail is sent. Howeve… --- ## [We moved from Google to another email provider and I lost the way to authenticate to the Auth0 account](https://community.auth0.com/t/we-moved-from-google-to-another-email-provider-and-i-lost-the-way-to-authenticate-to-the-auth0-account/193428)
**Author:** [@sistemas\_plass](https://community.auth0.com/u/sistemas_plass)\ **Replies:** 1\ **Last updated:** [October 20, 2025, 7:42pm UTC](https://community.auth0.com/t/we-moved-from-google-to-another-email-provider-and-i-lost-the-way-to-authenticate-to-the-auth0-account/193428 "2025-10-20T19:42:27Z")
@support The Auth0 account was created using Google Third Party Authentication, but we switched from Google to another email provider. Now I have access to the account’s email, but I’m not receiving the recovery emails.… --- ## [Verification / Reset password email not getting received by the user](https://community.auth0.com/t/verification-reset-password-email-not-getting-received-by-the-user/191197)
**Author:** [@nitin.bansal](https://community.auth0.com/u/nitin.bansal)\ **Replies:** 4\ **Last updated:** [September 3, 2025, 11:13pm UTC](https://community.auth0.com/t/verification-reset-password-email-not-getting-received-by-the-user/191197 "2025-09-03T23:13:38Z")
Hi Community, We are facing an issue where one of our users is unable to receive password reset or verification emails from Auth0. Details: The user’s email is already verified in Auth0 (manually from the console). W… --- ## [Need to regain ownership of tenant](https://community.auth0.com/t/need-to-regain-ownership-of-tenant/189974)
**Author:** [@david33](https://community.auth0.com/u/david33)\ **Replies:** 1\ **Last updated:** [July 31, 2025, 2:27pm UTC](https://community.auth0.com/t/need-to-regain-ownership-of-tenant/189974 "2025-07-31T14:27:47Z")
Hi Auth0 team, I’m currently having some trouble getting access to a tenant. My company SquadJobs (formerly Include.IO) configured a tenant tied to an internal application. Currently only I can sign in to that applicati… --- ## [Google Auth allows people to register with Corporate email addresses](https://community.auth0.com/t/google-auth-allows-people-to-register-with-corporate-email-addresses/115514)
**Author:** [@dominic.banister](https://community.auth0.com/u/dominic.banister)\ **Replies:** 2\ **Last updated:** [July 7, 2025, 6:21pm UTC](https://community.auth0.com/t/google-auth-allows-people-to-register-with-corporate-email-addresses/115514 "2025-07-07T18:21:06Z")
We support Single Sign On using Google and Microsoft but we’ve seen that a user of Microsoft can register with Google using their Microsoft email address. Google then sends them a validation email and they can then proce… --- ## [Email verification redirectTo URL](https://community.auth0.com/t/email-verification-redirectto-url/187479)
**Author:** [@jacevedo](https://community.auth0.com/u/jacevedo)\ **Replies:** 1\ **Last updated:** [June 30, 2025, 8:53pm UTC](https://community.auth0.com/t/email-verification-redirectto-url/187479 "2025-06-30T20:53:02Z")
Ready to post? :magnifying\_glass\_tilted\_right: First try searching for your answer. Hello, I have an application whit DEV and localhost environment in the same tenant. I need to redirect user when verify email to the ea… --- ## [Login fails for user after verifying email address](https://community.auth0.com/t/login-fails-for-user-after-verifying-email-address/187388)
**Author:** [@morganski](https://community.auth0.com/u/morganski)\ **Replies:** 2\ **Last updated:** [May 31, 2025, 7:52am UTC](https://community.auth0.com/t/login-fails-for-user-after-verifying-email-address/187388 "2025-05-31T07:52:10Z")
I have a problem with logging in once I’ve verified a users’ email address. I’m using an Auth0 database on the Free plan, so all very basic. When I run my app and register a new user, I can login/out in my app perfectly… --- ## [Users suddenly stopped receiving Auth0 email templates](https://community.auth0.com/t/users-suddenly-stopped-receiving-auth0-email-templates/186965)
**Author:** [@noreplyAquila](https://community.auth0.com/u/noreplyAquila)\ **Replies:** 1\ **Last updated:** [May 20, 2025, 3:57pm UTC](https://community.auth0.com/t/users-suddenly-stopped-receiving-auth0-email-templates/186965 "2025-05-20T15:57:32Z")
i have customized email templates. they were working but all of a sudden new users do not receive the email to verification link or any email links. Please how can this be resolved urgently? --- ## [Change password email recevied without link](https://community.auth0.com/t/change-password-email-recevied-without-link/185371)
**Author:** [@sandra.sorensen](https://community.auth0.com/u/sandra.sorensen)\ **Replies:** 3\ **Last updated:** [April 11, 2025, 12:54pm UTC](https://community.auth0.com/t/change-password-email-recevied-without-link/185371 "2025-04-11T12:54:49Z")
Ready to post? :magnifying\_glass\_tilted\_left: First, try searching for your answer. Hey, some of our users are experiencing that the change password email is received without any links. When I try doing the same, both … --- ## [Auth0 return null data for /api/v2/users-by-email endpoint](https://community.auth0.com/t/auth0-return-null-data-for-api-v2-users-by-email-endpoint/184296)
**Author:** [@pthakkar](https://community.auth0.com/u/pthakkar)\ **Replies:** 1\ **Last updated:** [March 31, 2025, 4:24pm UTC](https://community.auth0.com/t/auth0-return-null-data-for-api-v2-users-by-email-endpoint/184296 "2025-03-31T16:24:28Z")
Ready to post? :magnifying\_glass\_tilted\_left: First, try searching for your answer. Hello , Thank you in advance. for test@xyz.com endpoint returns 200 status code and correct data but for test+4@xyz.com returns 200 … --- ## [Error while creating Email Verification ticket](https://community.auth0.com/t/error-while-creating-email-verification-ticket/116107)
**Author:** [@riya.bubna](https://community.auth0.com/u/riya.bubna)\ **Replies:** 3\ **Last updated:** [March 20, 2025, 7:34am UTC](https://community.auth0.com/t/error-while-creating-email-verification-ticket/116107 "2025-03-20T07:34:23Z")
I am following this document Auth0 Management API v2 to create an email verification ticket The payload sent is : url = “https://\<\>/api/v2/tickets/email-verification” payload = json.dumps({ “result\_url”: “\<\>”, “user… --- ## [Getting an application name into the welcome email](https://community.auth0.com/t/getting-an-application-name-into-the-welcome-email/137579)
**Author:** [@MikeB](https://community.auth0.com/u/MikeB)\ **Replies:** 1\ **Last updated:** [March 12, 2025, 8:32pm UTC](https://community.auth0.com/t/getting-an-application-name-into-the-welcome-email/137579 "2025-03-12T20:32:19Z")
I have custom templates for email verification and welcome. The welcome template uses {{application.name}}. I have an org with a single connection to an application. I invite someone to join the org and they follow the l… --- ## [User email verification appears to fail for changed email but actually succeeds](https://community.auth0.com/t/user-email-verification-appears-to-fail-for-changed-email-but-actually-succeeds/183140)
**Author:** [@anna.fasching](https://community.auth0.com/u/anna.fasching)\ **Replies:** 10\ **Last updated:** [March 11, 2025, 3:17pm UTC](https://community.auth0.com/t/user-email-verification-appears-to-fail-for-changed-email-but-actually-succeeds/183140 "2025-03-11T15:17:25Z")
We’ve implemented a flow whereby a user is supposed to be able to change the email address of their account. For this purpose we use the management api like so: await ctx.auth0.users.update( { id: oldU… --- ## [Preventing Duplicate Verification Emails When Using Auth0 with WooCommerce WordPress Plugin](https://community.auth0.com/t/preventing-duplicate-verification-emails-when-using-auth0-with-woocommerce-wordpress-plugin/169986)
**Author:** [@b2hstudio](https://community.auth0.com/u/b2hstudio)\ **Replies:** 5\ **Last updated:** [January 31, 2025, 4:52pm UTC](https://community.auth0.com/t/preventing-duplicate-verification-emails-when-using-auth0-with-woocommerce-wordpress-plugin/169986 "2025-01-31T16:52:03Z")
I’m working with a WordPress site using WooCommerce and the Auth0 AddOn. When a user makes a purchase before registration, WooCommerce creates a user account via email, followed by a password setup email. However, when… --- ## [Verification e-mails are not being sent out/received](https://community.auth0.com/t/verification-e-mails-are-not-being-sent-out-received/157035)
**Author:** [@jeremy.link](https://community.auth0.com/u/jeremy.link)\ **Replies:** 7\ **Last updated:** [January 30, 2025, 6:58pm UTC](https://community.auth0.com/t/verification-e-mails-are-not-being-sent-out-received/157035 "2025-01-30T18:58:30Z")
We have an external e-mail provider setup for our account. If I go to Branding and send a test e-mail, it works fine. Our app is using the API to send e-mails, and this works fine for most accounts, but not all accounts… --- ## [Prevent creation of user from \`/u/login\` flow](https://community.auth0.com/t/prevent-creation-of-user-from-u-login-flow/149873)
**Author:** [@eric.haynes](https://community.auth0.com/u/eric.haynes)\ **Replies:** 3\ **Last updated:** [January 24, 2025, 9:41pm UTC](https://community.auth0.com/t/prevent-creation-of-user-from-u-login-flow/149873 "2025-01-24T21:41:34Z")
Preface: I am NOT looking for the “Disable Sign Ups” behavior. With Universal login, /u/login endpoint with connection: 'email' prompts the user for their email, and then sends them a code and prompts them for that code… --- ## [On email verification, add metadata](https://community.auth0.com/t/on-email-verification-add-metadata/86359)
**Author:** [@ahmad.ali](https://community.auth0.com/u/ahmad.ali)\ **Replies:** 1\ **Last updated:** [January 22, 2025, 9:36pm UTC](https://community.auth0.com/t/on-email-verification-add-metadata/86359 "2025-01-22T21:36:43Z")
Hi I’m interested in adding some specific metadata, following a users verification. While a proportion of users may well login after verification, almost 50% do not. But I still want to set this metadata. So flow is: … --- ## [How to set up email verification](https://community.auth0.com/t/how-to-set-up-email-verification/86268)
**Author:** [@yosuke](https://community.auth0.com/u/yosuke)\ **Replies:** 1\ **Last updated:** [January 14, 2025, 8:06pm UTC](https://community.auth0.com/t/how-to-set-up-email-verification/86268 "2025-01-14T20:06:42Z")
Hello everyone I would like to know about Auth0 email authentication. We are creating an e-commerce site and would like to enable social login. We are using EC-CUBE4 as our platform. ◆Problems When I do social login… --- ## [Disable Email Verification In Pre-User-Registration Trigger](https://community.auth0.com/t/disable-email-verification-in-pre-user-registration-trigger/167634)
**Author:** [@jibrazil](https://community.auth0.com/u/jibrazil)\ **Replies:** 4\ **Last updated:** [January 6, 2025, 8:33pm UTC](https://community.auth0.com/t/disable-email-verification-in-pre-user-registration-trigger/167634 "2025-01-06T20:33:11Z")
I’m trying to prevent the user email verification for users in a pre-registration trigger. The idea is that I want to pass a flag to the trigger in the meta data that would allow us to automatically verify the users ema… --- ## [On email confirm action](https://community.auth0.com/t/on-email-confirm-action/136192)
**Author:** [@serhii.sierov](https://community.auth0.com/u/serhii.sierov)\ **Replies:** 3\ **Last updated:** [December 18, 2024, 3:23pm UTC](https://community.auth0.com/t/on-email-confirm-action/136192 "2024-12-18T15:23:34Z")
Could anyone tell how to do some action (REST request) on user email confirm. As I investigated I can check if email verified in onExecutePostLogin action, but as I understand this action triggers after user logins, not… --- ## [How to prevent malicious registration](https://community.auth0.com/t/how-to-prevent-malicious-registration/156427)
**Author:** [@amooW6ojoh](https://community.auth0.com/u/amooW6ojoh)\ **Replies:** 3\ **Last updated:** [December 17, 2024, 11:41pm UTC](https://community.auth0.com/t/how-to-prevent-malicious-registration/156427 "2024-12-17T23:41:45Z")
My app has a free plan, it gives credits to new users. I’m worried about malicious registration that might deplete my free credits. Since there’re plenty of free fake email address provider, how can I harden the registr… [Next page](https://community.auth0.com/tag/email-verification/622.md?match_all_tags=true&page=1&tags%5B%5D=email-verification)