# \#email-factor **URL:** https://community.auth0.com/tag/email-factor/2021.md [Latest](https://community.auth0.com/latest.md) · [Categories](https://community.auth0.com/categories.md) · [Tags](https://community.auth0.com/tags.md) --- ## [Enabling Email as an MFA method](https://community.auth0.com/t/enabling-email-as-an-mfa-method/196677)
**Author:** [@cbuxbaum](https://community.auth0.com/u/cbuxbaum)\ **Replies:** 7\ **Last updated:** [September 4, 2026, 7:07pm UTC](https://community.auth0.com/t/enabling-email-as-an-mfa-method/196677 "2026-09-04T19:07:04Z")
Hi, I am looking for an answer about how to allow our users to select between OTP and email during the MFA challenge. I have been back and forth on this with Auth0 support, and have utilized AI tools as well. I am 99.9… --- ## [Auth0 Still asks for email code after turning off MFA](https://community.auth0.com/t/auth0-still-asks-for-email-code-after-turning-off-mfa/201399)
**Author:** [@vivek1](https://community.auth0.com/u/vivek1)\ **Replies:** 1\ **Last updated:** [July 6, 2026, 5:59pm UTC](https://community.auth0.com/t/auth0-still-asks-for-email-code-after-turning-off-mfa/201399 "2026-07-06T17:59:46Z")
I have turned tried to turn off MFA from auth0 → Security → MFA → Factors → Email. However, nothing happens after clicking that option. This is causing the MFA to get triggered and ask user for code received in the emai… --- ## [Email MFA with Essentials / Pro Limits](https://community.auth0.com/t/email-mfa-with-essentials-pro-limits/197001)
**Author:** [@mycolamcoteam](https://community.auth0.com/u/mycolamcoteam)\ **Replies:** 2\ **Last updated:** [February 6, 2026, 5:14pm UTC](https://community.auth0.com/t/email-mfa-with-essentials-pro-limits/197001 "2026-02-06T17:14:36Z")
I currently use the Essentials plan and we’ve been using email MFA but I just got an email saying we’ve been using Enterprise MFA and our current plan doesn’t allow for the use of this feature, please upgrade. My questi… --- ## [MFA pages show background and align follow theme setting in universal login](https://community.auth0.com/t/mfa-pages-show-background-and-align-follow-theme-setting-in-universal-login/193656)
**Author:** [@linh.trann](https://community.auth0.com/u/linh.trann)\ **Replies:** 0\ **Last updated:** [October 27, 2025, 5:30am UTC](https://community.auth0.com/t/mfa-pages-show-background-and-align-follow-theme-setting-in-universal-login/193656 "2025-10-27T05:30:37Z")
(topic deleted by author) --- ## [Trying to enforce Email MFA but SMS is being triggered instead](https://community.auth0.com/t/trying-to-enforce-email-mfa-but-sms-is-being-triggered-instead/190223)
**Author:** [@s.kimura](https://community.auth0.com/u/s.kimura)\ **Replies:** 2\ **Last updated:** [August 7, 2025, 4:18am UTC](https://community.auth0.com/t/trying-to-enforce-email-mfa-but-sms-is-being-triggered-instead/190223 "2025-08-07T04:18:14Z")
Background I’m trying to enforce Email MFA only for certain users by using a Post Login Action: if (event.user.app\_metadata?.mfa === true) { api.multifactor.enable("email"); // or api.multifactor.require("email"); }… --- ## [I am unable to login to my account because I don't receive the access code](https://community.auth0.com/t/i-am-unable-to-login-to-my-account-because-i-dont-receive-the-access-code/190043)
**Author:** [@ying.xie](https://community.auth0.com/u/ying.xie)\ **Replies:** 3\ **Last updated:** [August 4, 2025, 3:31pm UTC](https://community.auth0.com/t/i-am-unable-to-login-to-my-account-because-i-dont-receive-the-access-code/190043 "2025-08-04T15:31:59Z")
I am unable to login to my account because I don’t receive the access code. It is urgent. Can I get some help? My tenant name is nuancehdpdev. My email is ying.xie@nuance.com --- ## [Custom Flow Email Verification](https://community.auth0.com/t/custom-flow-email-verification/187187)
**Author:** [@krishram1](https://community.auth0.com/u/krishram1)\ **Replies:** 1\ **Last updated:** [May 26, 2025, 8:09pm UTC](https://community.auth0.com/t/custom-flow-email-verification/187187 "2025-05-26T20:09:40Z")
We are using Auth0 Enterprise for our employees. As part of an initiative, we want to validate the employees logging in with personal email to validate their company email. Is there any solution available to trigger code… --- ## [Mfa email after authentification](https://community.auth0.com/t/mfa-email-after-authentification/154501)
**Author:** [@jal.monagi](https://community.auth0.com/u/jal.monagi)\ **Replies:** 1\ **Last updated:** [November 27, 2024, 8:42pm UTC](https://community.auth0.com/t/mfa-email-after-authentification/154501 "2024-11-27T20:42:44Z")
In my auth0 authentication approach, I want the user to enter their email and password if that coordinates we send a code to their email and we display a popup to enter this code. if possible to implement this in Auth0? … --- ## [Enable only email MFA](https://community.auth0.com/t/enable-only-email-mfa/134215)
**Author:** [@ywaka](https://community.auth0.com/u/ywaka)\ **Replies:** 3\ **Last updated:** [September 17, 2024, 10:15pm UTC](https://community.auth0.com/t/enable-only-email-mfa/134215 "2024-09-17T22:15:59Z")
Hi! We started subscribed to the Enterprise plan to use email MFA. We only want to use email as an MFA factor, but it seems we can’t enable email only. Currently, we have both SMS and email options enabled. Is there a… --- ## [Password policy](https://community.auth0.com/t/password-policy/133228)
**Author:** [@ysharat](https://community.auth0.com/u/ysharat)\ **Replies:** 4\ **Last updated:** [May 6, 2024, 4:35pm UTC](https://community.auth0.com/t/password-policy/133228 "2024-05-06T16:35:44Z")
Hi there, where is the password policy defined can we see that, just wanted to know after how many failed attempts the account get locked,if account how we could unlock it.Beside temparory lock we also got account suspe… --- ## [Enroll in Email MFA for SAML Federated User](https://community.auth0.com/t/enroll-in-email-mfa-for-saml-federated-user/131738)
**Author:** [@idm\_hunt](https://community.auth0.com/u/idm_hunt)\ **Replies:** 3\ **Last updated:** [April 18, 2024, 5:12pm UTC](https://community.auth0.com/t/enroll-in-email-mfa-for-saml-federated-user/131738 "2024-04-18T17:12:29Z")
Hi team, Is it by design that Auth0 prevents users from enrolling in the email factor when they are JIT-created through SAML federation? Our organization aims for SAML federated users to have the option to enroll in bo… --- ## [Best practices Change MFA Ph#](https://community.auth0.com/t/best-practices-change-mfa-ph/125966)
**Author:** [@narayanak](https://community.auth0.com/u/narayanak)\ **Replies:** 3\ **Last updated:** [February 16, 2024, 8:38pm UTC](https://community.auth0.com/t/best-practices-change-mfa-ph/125966 "2024-02-16T20:38:49Z")
So, we have implemented step-up MFA (Phone#). I would like to understand the best practices/ recommendations when somebody has to change the MFA Phone# securely and what are the offerings from Auth0? --- ## [Pricing for MFA](https://community.auth0.com/t/pricing-for-mfa/125372)
**Author:** [@ywaka](https://community.auth0.com/u/ywaka)\ **Replies:** 4\ **Last updated:** [January 29, 2024, 5:20pm UTC](https://community.auth0.com/t/pricing-for-mfa/125372 "2024-01-29T17:20:11Z")
Hi! I’m currently on the Essential plan and I’m wondering if I need the Enterprise plan to use Email MFA. On the pricing page, Email MFA has a checkmark for the Enterprise plan, but the confusing part is that the pricing… --- ## [Magic link + MFA (SMS/Authenticator)](https://community.auth0.com/t/magic-link-mfa-sms-authenticator/121713)
**Author:** [@Woof](https://community.auth0.com/u/Woof)\ **Replies:** 1\ **Last updated:** [November 28, 2023, 12:20am UTC](https://community.auth0.com/t/magic-link-mfa-sms-authenticator/121713 "2023-11-28T00:20:03Z")
Hello, In our React-Native project we would like to have a solution that allows using SMS or Authenticator app code as a second factor for basic login (email/password or magic link) Also we want to use our screens for … --- ## [What is meant my Monthly Active Users for Auth0?](https://community.auth0.com/t/what-is-meant-my-monthly-active-users-for-auth0/104447)
**Author:** [@amit.kabra](https://community.auth0.com/u/amit.kabra)\ **Replies:** 8\ **Last updated:** [October 30, 2023, 9:46am UTC](https://community.auth0.com/t/what-is-meant-my-monthly-active-users-for-auth0/104447 "2023-10-30T09:46:00Z")
I have an app with login/signup feature and would like to add Auth0 as 2FA. I would like to know what exactly does MAU mean when you say $23 pricing for 1000 MAU. Does it mean users who has activated and using MFA servic… --- ## [Can user recover his/her account if he has lost email?](https://community.auth0.com/t/can-user-recover-his-her-account-if-he-has-lost-email/111488)
**Author:** [@aki-k-ls](https://community.auth0.com/u/aki-k-ls)\ **Replies:** 1\ **Last updated:** [July 20, 2023, 3:27pm UTC](https://community.auth0.com/t/can-user-recover-his-her-account-if-he-has-lost-email/111488 "2023-07-20T15:27:22Z")
We are considering implementing a user authentication system using Auth0. However, we’re concerned about a scenario where a user might lose access to their email address. Specifically, we are concerned about what would h… --- ## [How to setup MFA for my existing Applications](https://community.auth0.com/t/how-to-setup-mfa-for-my-existing-applications/109735)
**Author:** [@vinoth.sivakumar](https://community.auth0.com/u/vinoth.sivakumar)\ **Replies:** 2\ **Last updated:** [June 22, 2023, 10:21am UTC](https://community.auth0.com/t/how-to-setup-mfa-for-my-existing-applications/109735 "2023-06-22T10:21:06Z")
I would like to enable MFA through Email, requirements are Users should get a link in the email to log in not a code. how to enable this feature in my existing app. I am using Essentials plan. Please help me to achieve t… --- ## [Biometrics With Email](https://community.auth0.com/t/biometrics-with-email/108340)
**Author:** [@Sophia\_V](https://community.auth0.com/u/Sophia_V)\ **Replies:** 5\ **Last updated:** [June 13, 2023, 3:06pm UTC](https://community.auth0.com/t/biometrics-with-email/108340 "2023-06-13T15:06:26Z")
Hello, We are trying to implement ‘WebAuthn with FIDO Device Biometrics’ for our mobile app. We get following error when only ‘Email’ is set as the secondary factor: { “error”: “invalid\_request”, “error\_description”… --- ## [MFA Email factor failed for second time](https://community.auth0.com/t/mfa-email-factor-failed-for-second-time/106722)
**Author:** [@hoai.pham](https://community.auth0.com/u/hoai.pham)\ **Replies:** 2\ **Last updated:** [May 15, 2023, 9:08am UTC](https://community.auth0.com/t/mfa-email-factor-failed-for-second-time/106722 "2023-05-15T09:08:28Z")
Hi, I tried to use MFA Email factor successfully for the first time. (login, enroll authenticators, and confirm authenticators) But It was failed when I tried for the second time with error with 2 attributes of multifa… --- ## [Verification Code for Email MFA - application.name only displays the tenant name](https://community.auth0.com/t/verification-code-for-email-mfa-application-name-only-displays-the-tenant-name/104143)
**Author:** [@sukma.arifin](https://community.auth0.com/u/sukma.arifin)\ **Replies:** 1\ **Last updated:** [April 19, 2023, 2:29pm UTC](https://community.auth0.com/t/verification-code-for-email-mfa-application-name-only-displays-the-tenant-name/104143 "2023-04-19T14:29:20Z")
Hi, I have a problem when trying to get the application name. Instead of getting the actual name, I’m receiving the tenant ID value. I came across a discussion thread on MFA email template application variables incorrect… --- ## [Login with biometrics behaves oddly](https://community.auth0.com/t/login-with-biometrics-behaves-oddly/100842)
**Author:** [@yotam.haran](https://community.auth0.com/u/yotam.haran)\ **Replies:** 1\ **Last updated:** [February 21, 2023, 5:49am UTC](https://community.auth0.com/t/login-with-biometrics-behaves-oddly/100842 "2023-02-21T05:49:59Z")
Hello, We have set up auth0 on our mobile app, and have enabled the “Identifier First + Biometrics” profile. Users have complained that they are required to enter their email address every time they open the app, and ar… --- ## [Passwordless Emails' Images not Loading on Gmail](https://community.auth0.com/t/passwordless-emails-images-not-loading-on-gmail/97727)
**Author:** [@sami.e](https://community.auth0.com/u/sami.e)\ **Replies:** 2\ **Last updated:** [January 9, 2023, 8:57am UTC](https://community.auth0.com/t/passwordless-emails-images-not-loading-on-gmail/97727 "2023-01-09T08:57:37Z")
Hello, For some reason my passwordless email when opened on Mail (Mac app) shows fine our logo. However when opening on Gmail does not show at all. I’ve ensured the image is accessible to the public. I’ve ensured Gmai… --- ## [Passwordless Login Stopped sending emails](https://community.auth0.com/t/passwordless-login-stopped-sending-emails/97490)
**Author:** [@alexander.andrews](https://community.auth0.com/u/alexander.andrews)\ **Replies:** 6\ **Last updated:** [January 5, 2023, 6:04pm UTC](https://community.auth0.com/t/passwordless-login-stopped-sending-emails/97490 "2023-01-05T18:04:13Z")
Around 5:30 EST PM today, auth0 stopped sending emails for passwordless login. Nothing to my knowledge could have changed in the auth0 settings. Logs show that Code/Link Sent is a success.