Zendesk otp intgertion

I still have a problem integrating with ZENDEK, I can not configure users and where they come from, is it possible to sync users from ZENDESK?

Or should I set them up?

And if so how do I set up to work in the OTP method.

Everything seems fine only failing to perform loginn,

Is there a possibility that someone will help me and guide me.

Or look at my settings?