# Wordpress : New Install "Wrong Email or Password" **URL:** \ **Category:** Get Help\ **Tags:** wordpress\ **Created:** [August 16, 2020, 7:21am UTC](https://community.auth0.com/t/wordpress-new-install-wrong-email-or-password/48101 "2020-08-16T07:21:48Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![gordon.grant](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/gordon.grant/32/13442_2.png) [@gordon.grant](https://community.auth0.com/u/gordon.grant)\ **Post date:** [August 16, 2020, 7:21am UTC](https://community.auth0.com/t/wordpress-new-install-wrong-email-or-password/48101/1 "2020-08-16T07:21:48Z")
Hi I am a new user. I am trying to test Auth0 on my Wordpress 5.5 test site. I have followed the Getting Started instructions and have installed the Wordpress plugin and configured it. The plugin asked me if I wanted to migrate my Wordpress Admin user account up to Auth0 and I said yes. I can see the Admin account in the Autho0 dashboard but it says 0 logins. When I try to login to my site I enter the details into the Auth0 login form but it says “Wrong Email or Password”. I am sure that I have entered the username and password correctly. (I have also followed the instructions in this blog with no further success: [WordPress Single Sign-On (SSO) with Auth0](https://auth0.com/blog/wordpress-sso-with-auth0/)) Where should I look next to troubleshoot this please? Thanks! ---
**Author:** ![coderklaus](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/coderklaus/32/13374_2.png) [@coderklaus](https://community.auth0.com/u/coderklaus)\ **Post date:** [August 16, 2020, 2:38pm UTC](https://community.auth0.com/t/wordpress-new-install-wrong-email-or-password/48101/2 "2020-08-16T14:38:33Z")
Hello I am having same problem too, even when I try to use the SSO Ajax login to reset password it fails to send emails after giving the notification that email has been sent… I really do not know what’s wrong, I repeated the process all over again and same problem persist ---
**Author:** ![gordon.grant](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/gordon.grant/32/13442_2.png) [@gordon.grant](https://community.auth0.com/u/gordon.grant)\ **Post date:** [August 16, 2020, 7:57pm UTC](https://community.auth0.com/t/wordpress-new-install-wrong-email-or-password/48101/3 "2020-08-16T19:57:11Z")
I have tried to follow the process again (from scratch) on a clean Wordpress site. I get all of the correct success messages through the process but when I logout of Wordpress and try to use the Auth0 login screen I still get the same error message. I then hit the “Don’t remember your password” link but I never receive the reset email. (I’ve checked spam folders.) I know that Auth0 can email me as I verified my email earlier in the process. I am really stumped with what to do next ☹ ---
**Author:** ![gordon.grant](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/gordon.grant/32/13442_2.png) [@gordon.grant](https://community.auth0.com/u/gordon.grant)\ **Post date:** [August 16, 2020, 8:08pm UTC](https://community.auth0.com/t/wordpress-new-install-wrong-email-or-password/48101/5 "2020-08-16T20:08:10Z")
Even when I change the user’s password in the Auth0 dashboard it still fails and zero logins are recorded in the Auth0 dashboard. ![Auth0-Error1](https://global.discourse-cdn.com/auth0/original/3X/e/f/efb81cec817729bc7a8a90af7f8bda7b5cbf4cfe.png) ![Auth0-Error2](https://global.discourse-cdn.com/auth0/original/3X/4/5/45bfa965b790b8f0764bbfaa5385374ae195d58d.png) ---
**Author:** ![support16](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/support16/32/13774_2.png) [@support16](https://community.auth0.com/u/support16)\ **Post date:** [May 21, 2021, 8:09pm UTC](https://community.auth0.com/t/wordpress-new-install-wrong-email-or-password/48101/6 "2021-05-21T20:09:03Z")
Same issue there. Does anyone succeeded in set-up with the wordpress plugin? I followed scrupulously the steps on the wordpress plugin wizard. I can see my attempts on the dashboard logs. So the issue seems to be more on Auth0 configuration than on wordpress. I also tried to change the password in the dashboard but it doesn’t change anything. Always the message “ WRONG EMAIL OR PASSWORD.”. Now I am even locked out my own website. I don’t have any other option than to restore from backup. ---
**Author:** ![tekhnevision](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/tekhnevision/32/12714_2.png) [@tekhnevision](https://community.auth0.com/u/tekhnevision)\ **Post date:** [July 14, 2021, 9:12am UTC](https://community.auth0.com/t/wordpress-new-install-wrong-email-or-password/48101/8 "2021-07-14T09:12:55Z")
Hello Everyone! That sounds like an issue I was having and was able to find a solution. Please take a look at my post: > [@Password Reset Not Working (user does not exist, but really does)](https://community.auth0.com/t/password-reset-not-working-user-does-not-exist-but-really-does/66120): > > Hi, I just configured the Auth0 plugin for WP. 1 - I tried to log in on the ULP with the new password I created while setting up the plugin but received an “incorrect user/password”. 2 - I opted to reset the password but never received the email. 3 - I checked the User Management tab on the Auth0 dashboard and the user does exist. 4 - The logs read - Type: Failed Change Password Request Description: User does not exist. … but really does exist slight_smile Any help would be appreciat… Hope it helps! -Jerime ---
**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\ **Post date:** [July 14, 2021, 11:43am UTC](https://community.auth0.com/t/wordpress-new-install-wrong-email-or-password/48101/9 "2021-07-14T11:43:29Z")
Thanks for sharing that with the rest of community! ---
**Author:** ![tekhnevision](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/tekhnevision/32/12714_2.png) [@tekhnevision](https://community.auth0.com/u/tekhnevision)\ **Post date:** [July 14, 2021, 8:16pm UTC](https://community.auth0.com/t/wordpress-new-install-wrong-email-or-password/48101/10 "2021-07-14T20:16:32Z")
No problem. Glad I could help! ---
**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\ **Post date:** [July 29, 2021, 8:35am UTC](https://community.auth0.com/t/wordpress-new-install-wrong-email-or-password/48101/11 "2021-07-29T08:35:31Z")