# Where are "Support email" and "Support URL" used? **URL:** \ **Category:** Get Help\ **Tags:** new-universal-login-experience, login-experience\ **Created:** [January 27, 2023, 5:22pm UTC](https://community.auth0.com/t/where-are-support-email-and-support-url-used/99139 "2023-01-27T17:22:59Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![lee.omara](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/lee.omara/32/13136_2.png) [@lee.omara](https://community.auth0.com/u/lee.omara)\ **Post date:** [January 27, 2023, 5:22pm UTC](https://community.auth0.com/t/where-are-support-email-and-support-url-used/99139/1 "2023-01-27T17:22:59Z")
I’ve set “Support email” and “Support URL” (under Tenant Settings \> Settings) , but it’s not clear to me when/where those are used. Per the docs, [Tenant Settings](https://auth0.com/docs/get-started/tenant-settings) > **Set the Support Email and Support URL**. If a user encounters an issue while logging in, they’ll want to reach out for help. Set these values to direct them to an email address or landing page to get assistance. So, I’d expect them to be visible during some part of the login, account creation or password-reset process, but that doesn’t seem to be the case. I see there’s [a previous issue, from 2017](https://community.auth0.com/t/how-can-i-change-the-contact-us-url-on-this-page/6426/2) that, unfortunately, doesn’t include enough context to understand what page the poster was asking about. I don’t see the link or email referenced on - log in - create account - reset password I believe I’m using the New Universal Login (though I can no longer find the toggle to confirm that setting). Thanks for any pointers to help me better understand how these settings are used. ---
**Author:** ![lee.omara](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/lee.omara/32/13136_2.png) [@lee.omara](https://community.auth0.com/u/lee.omara)\ **Post date:** [January 30, 2023, 5:51pm UTC](https://community.auth0.com/t/where-are-support-email-and-support-url-used/99139/2 "2023-01-30T17:51:28Z")
I’ve confirmed that we’re using “New”, not “Classic”, Universal Login Experience. The setting is found at Branding \> Universal Login \> Advanced Options, on the “Settings” tab. ---
**Author:** ![lee.omara](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/lee.omara/32/13136_2.png) [@lee.omara](https://community.auth0.com/u/lee.omara)\ **Post date:** [January 30, 2023, 5:59pm UTC](https://community.auth0.com/t/where-are-support-email-and-support-url-used/99139/3 "2023-01-30T17:59:58Z")
I found one place where these are used: on the generic Auth0 error page. The documentation for that is at [Default Auth0 Error Page](https://auth0.com/docs/authenticate/login/auth0-universal-login/error-pages#display). ---
**Author:** ![ty.frith](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/ty.frith/32/58484_2.png) [@ty.frith](https://community.auth0.com/u/ty.frith)\ **Post date:** [January 31, 2023, 2:30am UTC](https://community.auth0.com/t/where-are-support-email-and-support-url-used/99139/5 "2023-01-31T02:30:10Z")
Hey there @lee.omara, great question! It looks like these are also available to use in any custom page template in New Universal Login: [https://auth0.com/docs/customize/universal-login-pages/universal-login-page-templates#available-variables](https://auth0.com/docs/customize/universal-login-pages/universal-login-page-templates#available-variables) ---
**Author:** ![lee.omara](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/lee.omara/32/13136_2.png) [@lee.omara](https://community.auth0.com/u/lee.omara)\ **Post date:** [February 1, 2023, 5:41pm UTC](https://community.auth0.com/t/where-are-support-email-and-support-url-used/99139/6 "2023-02-01T17:41:33Z")
Thanks for the pointer, @ty.frith, it seems that the answer to my initial query is that by default, support link and support email are only visible on the default Auth0 error page. They are _available_ to be used on other pages. Doing so requires editing those templates. From my perspective, the current documentation suggests these support links will be more visible than they are. ---
**Author:** ![ty.frith](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/ty.frith/32/58484_2.png) [@ty.frith](https://community.auth0.com/u/ty.frith)\ **Post date:** [February 1, 2023, 10:54pm UTC](https://community.auth0.com/t/where-are-support-email-and-support-url-used/99139/7 "2023-02-01T22:54:01Z")
Thanks for following up! ---
**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\ **Post date:** [February 15, 2023, 10:54pm UTC](https://community.auth0.com/t/where-are-support-email-and-support-url-used/99139/8 "2023-02-15T22:54:33Z")
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