# What are the rules for the From field in email templates?

**URL:** <https://community.auth0.com/t/what-are-the-rules-for-the-from-field-in-email-templates/55981>\
**Category:** Get Help\
**Created:** [January 11, 2021, 7:05am UTC](https://community.auth0.com/t/what-are-the-rules-for-the-from-field-in-email-templates/55981 "2021-01-11T07:05:34Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![xtmk](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/xtmk/32/23940_2.png) [@xtmk](https://community.auth0.com/u/xtmk)\
**Post date:** [January 11, 2021, 7:05am UTC](https://community.auth0.com/t/what-are-the-rules-for-the-from-field-in-email-templates/55981/1 "2021-01-11T07:05:34Z")

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I create users using the API.

I have noticed that if I set the From field in the email template, the confirmation email is not being sent. If I clear it, it does go out. I guess there are some validations before sending the email. What are the requirements?

Kind regards  
Thomas

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**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\
**Post date:** [January 11, 2021, 8:21am UTC](https://community.auth0.com/t/what-are-the-rules-for-the-from-field-in-email-templates/55981/2 "2021-01-11T08:21:27Z")

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Hey there!

Hmm it’s interesting! I just checked our docs and here you have all the details regarding the From field:

> **[Customize Email Templates](https://auth0.com/docs/customize/email/email-templates)**
>
> Learn how to customize your emails with Liquid templating syntax.

In addition this one may be helpful regarding email handling:

> **[Customize Email Handling](https://auth0.com/docs/customize/email/manage-email-flow)**
>
> Learn how to customize email flow and control when and how emails are sent.

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<div class="post-metadata">

**Author:** ![xtmk](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/xtmk/32/23940_2.png) [@xtmk](https://community.auth0.com/u/xtmk)\
**Post date:** [January 11, 2021, 9:07am UTC](https://community.auth0.com/t/what-are-the-rules-for-the-from-field-in-email-templates/55981/3 "2021-01-11T09:07:00Z")

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Hi Konrad - thank you for your reply.

I managed to get the Tenant name in, but the only email address I can get it to accept, is the account address that I use to send emails on the SMTP server. The documentation states: _If you do not configure a **From Address** for your emails your emails will be sent from the email address of the first owner of your Auth0 account._

That does not seem to be true either.

I would like to specify the support email account of our tenant but if I do nothing is sent. is there a way to get the support email from the tenant instead?

Kind regards  
Thomas

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<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [January 27, 2021, 2:59pm UTC](https://community.auth0.com/t/what-are-the-rules-for-the-from-field-in-email-templates/55981/5 "2021-01-27T14:59:11Z")

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