# We are experiencing high latency on requests to oauth/tokens endpoint **URL:** \ **Category:** Get Help\ **Tags:** login-prompt-new-experience, login-experience\ **Created:** [August 28, 2025, 1:14am UTC](https://community.auth0.com/t/we-are-experiencing-high-latency-on-requests-to-oauth-tokens-endpoint/191189 "2025-08-28T01:14:06Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![jackg](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/jackg/32/76362_2.png) [@jackg](https://community.auth0.com/u/jackg)\ **Post date:** [August 28, 2025, 1:14am UTC](https://community.auth0.com/t/we-are-experiencing-high-latency-on-requests-to-oauth-tokens-endpoint/191189/1 "2025-08-28T01:14:06Z")
According to our monitoring we are experiencing high latency for the domain in region US-3. Some requests to the oauth/tokens endpoint and the /.well-known/jwks.json are getting a response between 1 and 2 mins which is causing our clients to experience timeouts. The issue started around 4:00pm EST. ---
**Author:** ![gerald.czifra](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/gerald.czifra/32/75301_2.png) [@gerald.czifra](https://community.auth0.com/u/gerald.czifra)\ **Post date:** [August 29, 2025, 12:02am UTC](https://community.auth0.com/t/we-are-experiencing-high-latency-on-requests-to-oauth-tokens-endpoint/191189/5 "2025-08-29T00:02:53Z")
Hi @jackg Welcome to the Auth0 Community! Reading through your case, could it be possible that you have applied any new Actions that might be using a lot of resources and causing higher latency than usual? If any specific aspect happened during that period of time that is out of the ordinary, it could explain why this took place and help resolve the issue. Let us know if there was anything noticeable. Best regards, Gerald ---
**Author:** ![Guangjie](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/guangjie/32/17341_2.png) [@Guangjie](https://community.auth0.com/u/Guangjie)\ **Post date:** [August 29, 2025, 4:58am UTC](https://community.auth0.com/t/we-are-experiencing-high-latency-on-requests-to-oauth-tokens-endpoint/191189/6 "2025-08-29T04:58:07Z")
Hi @jackg , Could you provide a sample `/oauth/token` request that had high latency using `curl` command or tools like Postman? Please note that: 1. Do **NOT** include any sensitive data/secret, please redact them before sharing any information here. 2. Please provide the timestamp when you sent the request 3. Please provide the full response headers so we can correlate the request in our server logs to troubleshoot this issue. Thank you. ---
**Author:** ![jackg](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/jackg/32/76362_2.png) [@jackg](https://community.auth0.com/u/jackg)\ **Post date:** [August 29, 2025, 8:36pm UTC](https://community.auth0.com/t/we-are-experiencing-high-latency-on-requests-to-oauth-tokens-endpoint/191189/7 "2025-08-29T20:36:57Z")
Hi Guangjie, Latency occurs for any HTTP request to http:// our-tenant .us.auth0: ie: curl -I https:// our-tenant .us.auth0.com But only happens when the subdomain is resolved with the public ip ending in .74 When the subdomain is resolved with the public ip: ending in .182 it works ok Let me know if you need any other information, J ---
**Author:** ![Guangjie](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/guangjie/32/17341_2.png) [@Guangjie](https://community.auth0.com/u/Guangjie)\ **Post date:** [September 1, 2025, 1:15am UTC](https://community.auth0.com/t/we-are-experiencing-high-latency-on-requests-to-oauth-tokens-endpoint/191189/8 "2025-09-01T01:15:21Z")
Hi @jackg , You can monitor the Auth0 [status page](https://status.auth0.com/) for any incidents that impacts one more multiple regions of Auth0 public cloud, and compare it to the time you started to observe the high latency to confirm if you are impacted. If there is no incident on the status page at the time you observed the high latency in your tenant, it means the issue is specific to your environment and we need some details to look into it, e.g. a sample `/oauth/token` request that had high latency using `curl` command or tools like Postman, including the full response headers. Hope it makes sense.