# Verification signin issue old phone number

**URL:** <https://community.auth0.com/t/verification-signin-issue-old-phone-number/189859>\
**Category:** Get Help\
**Tags:** login-prompt-new-experience, login-experience\
**Created:** [July 29, 2025, 6:35pm UTC](https://community.auth0.com/t/verification-signin-issue-old-phone-number/189859 "2025-07-29T18:35:29Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Christopher-Xavier](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/christopher-xavier/32/75952_2.png) [@Christopher-Xavier](https://community.auth0.com/u/Christopher-Xavier)\
**Post date:** [July 29, 2025, 6:35pm UTC](https://community.auth0.com/t/verification-signin-issue-old-phone-number/189859/1 "2025-07-29T18:35:29Z")

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I’m having an issue with an app I’m working on. Every time I click login, it redirects me to the Auth0 sign-in page, but the phone number displayed is no longer mine. How can I fix this?

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**Author:** ![teodor.andrei](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/teodor.andrei/32/75320_2.png) [@teodor.andrei](https://community.auth0.com/u/teodor.andrei)\
**Post date:** [July 30, 2025, 1:45pm UTC](https://community.auth0.com/t/verification-signin-issue-old-phone-number/189859/3 "2025-07-30T13:45:12Z")

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Hi @Christopher-Xavier, and welcome to Auth0 Community!

In your Auth0 Dashboard you can go into User Management \> Users then search for your user and click the three dots (…) to select the View Details option. Here, in the first tab, Details, scroll down to the Multi-Factor Authentication section and click the Reset MFA button. This should clear out all enrolled MFA options for the user so that you can register a new phone number.

I hope this helps!  
Teodor.

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [August 13, 2025, 1:46pm UTC](https://community.auth0.com/t/verification-signin-issue-old-phone-number/189859/4 "2025-08-13T13:46:06Z")

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