# Users cannot access auth0 domain

**URL:** <https://community.auth0.com/t/users-cannot-access-auth0-domain/186143>\
**Category:** Get Help\
**Tags:** reset-password-prompt-new-experience, login-experience\
**Created:** [April 30, 2025, 1:46pm UTC](https://community.auth0.com/t/users-cannot-access-auth0-domain/186143 "2025-04-30T13:46:08Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Enin](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/enin/32/12951_2.png) [@Enin](https://community.auth0.com/u/Enin)\
**Post date:** [April 30, 2025, 1:46pm UTC](https://community.auth0.com/t/users-cannot-access-auth0-domain/186143/1 "2025-04-30T13:46:08Z")

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Some of our users suddenly cannot access auth0.  
We have custom domain, and neither login, reset password or anything under auth0 domain can be accessed.  
They have not done any changes on their end, and the issue started today at 08:00 UTC, and at 11 UTC they still have issues.

They have shared their screens with us and we can see that a request is done to [https://auth0.enin.ai/authorize?client\_id=](https://auth0.enin.ai/authorize?client_id=)… but it times out. Status code 0.

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**Author:** ![gerald.czifra](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/gerald.czifra/32/75301_2.png) [@gerald.czifra](https://community.auth0.com/u/gerald.czifra)\
**Post date:** [April 30, 2025, 3:03pm UTC](https://community.auth0.com/t/users-cannot-access-auth0-domain/186143/3 "2025-04-30T15:03:31Z")

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Hi @Enin

Welcome back to the Auth0 Community!

It appears there was a service disruption in the EU region today which targeted user Authentication, which would explain the behaviour that you described. It appears this is now resolved, but it could take a little time for the fix to apply to all tenants. You can view this on our [Status page](https://status.auth0.com/).

Let us know if the issue has been resolved or if it’s still ongoing and we can further investigate.

Hope this helped!  
Gerald

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [May 14, 2025, 3:03pm UTC](https://community.auth0.com/t/users-cannot-access-auth0-domain/186143/4 "2025-05-14T15:03:55Z")

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