# User profile picture and name appears when resetting password for name@domain.com

**URL:** <https://community.auth0.com/t/user-profile-picture-and-name-appears-when-resetting-password-for-name-domain-com/17525>\
**Category:** Get Help\
**Tags:** hosted-login-page, password-reset, lock-11\
**Created:** [November 2, 2018, 2:34pm UTC](https://community.auth0.com/t/user-profile-picture-and-name-appears-when-resetting-password-for-name-domain-com/17525 "2018-11-02T14:34:39Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![martin.pain](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/martin.pain/32/12776_2.png) [@martin.pain](https://community.auth0.com/u/martin.pain)\
**Post date:** [November 2, 2018, 2:34pm UTC](https://community.auth0.com/t/user-profile-picture-and-name-appears-when-resetting-password-for-name-domain-com/17525/1 "2018-11-02T14:34:39Z")

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We use a customised hosted login page for our login and password reset.

While taking some screenshots for a user guide for our web app, we entered “[name@domain.com](mailto:name@domain.com)” in the form where the user enters their email address to reset their password. unexpectedly, it came up with a profile photo and said “Welcome xxx!”.

There is no user with that email address in our connections. (We use one database connection for this client). Is this a demo feature of Lock, or is it picking up this user account from somewhere?

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**Author:** ![markd](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/markd/32/38919_2.png) [@markd](https://community.auth0.com/u/markd)\
**Post date:** [November 2, 2018, 3:13pm UTC](https://community.auth0.com/t/user-profile-picture-and-name-appears-when-resetting-password-for-name-domain-com/17525/2 "2018-11-02T15:13:12Z")

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Auth0 automatically pulls user profile images from Gravatar: [https://en.gravatar.com/](https://en.gravatar.com/)

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [December 2, 2018, 3:19pm UTC](https://community.auth0.com/t/user-profile-picture-and-name-appears-when-resetting-password-for-name-domain-com/17525/3 "2018-12-02T15:19:44Z")

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