User Import / Export Extension not working There could be a misconfiguration in the system or a service outage

Problem statement

The User Import / Export Extension is not working and throwing the below error.

invalid_request: Failed to fetch configuration from: [https://<domain>](



There is an error page with “Oops, something went wrong”


Steps to reproduce

Open the extension, and it will fail.


This is a known product issue and we have a backlog item to track it. Unfortunately, the expected delivery timeline is not available yet. We will keep you updated once it’s available.


Here is the workaround for solving this error.

  1. In your Auth0 Dashboard, go to the settings
  2. click on the Advanced Tab:

  3. Scroll down to the extensibility section:

  4. Change the node settings from Node 16 to Node 12, and then click on Save:

  5. Click on “Yes, Change the Node Runtime”:

  6. Then, Go to Extensions:
  7. Select the Installed Extensions tab

  8. Click on the options at the very right of the extension that is failing, and click on Uninstall

  9. Click on “Yes Uninstall”

  10. Then go to the “All extensions” tab and search for the extension you want to re-install:

  11. Click on Install:

  12. Then, you can try launching the extension again, and it will work.