# User Export/Import into email connection

**URL:** <https://community.auth0.com/t/user-export-import-into-email-connection/54430>\
**Category:** Get Help\
**Created:** [December 7, 2020, 7:44am UTC](https://community.auth0.com/t/user-export-import-into-email-connection/54430 "2020-12-07T07:44:54Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![JanC](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/janc/32/24618_2.png) [@JanC](https://community.auth0.com/u/JanC)\
**Post date:** [December 7, 2020, 7:44am UTC](https://community.auth0.com/t/user-export-import-into-email-connection/54430/1 "2020-12-07T07:44:54Z")

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Hi,  
I’m trying to use the user [import export extension](https://auth0.com/docs/extensions/user-import-export-extension) to basically export user from one tenant and import them to another one.

My users are in the `email` connection and I can export them correctly. The problem is that during the import, the plugin allows to select only the Password database as destination.

Is that a known limitation of the Import/Export extension?

 ![Screenshot 2020-12-07 at 08.43.25](https://global.discourse-cdn.com/auth0/original/3X/e/d/eddc49cc4c80d7a841f1ee4120429f44ceb762d4.png)

cheers  
Jan

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<div class="post-metadata">

**Author:** ![JanC](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/janc/32/24618_2.png) [@JanC](https://community.auth0.com/u/JanC)\
**Post date:** [December 7, 2020, 8:18am UTC](https://community.auth0.com/t/user-export-import-into-email-connection/54430/2 "2020-12-07T08:18:19Z")

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I have just tried using the [management API](https://auth0.com/docs/users/bulk-user-imports)  
and I get the error

```auto
{"statusCode":400,"error":"Bad Request","message":"Connection must be a database connection","errorCode":"operation_not_supported"}%

```

That’s a bummer 😕

Why are there so many limitations with the `email` connections?

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**Author:** ![john.gateley](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/john.gateley/32/10879_2.png) [@john.gateley](https://community.auth0.com/u/john.gateley)\
**Post date:** [December 7, 2020, 2:44pm UTC](https://community.auth0.com/t/user-export-import-into-email-connection/54430/3 "2020-12-07T14:44:55Z")

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Hi @JanC

Yes, that is a known limitation. You can use the management API to create those users (they will have a different Auth0 user ID from the exported one).

Be warned: if the users you are exporting are linked, that information gets lost on import.

John

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<div class="post-metadata">

**Author:** ![JanC](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/janc/32/24618_2.png) [@JanC](https://community.auth0.com/u/JanC)\
**Post date:** [December 7, 2020, 9:00pm UTC](https://community.auth0.com/t/user-export-import-into-email-connection/54430/4 "2020-12-07T21:00:53Z")

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Hi @john.gateley  
Yeah that’s what I started to implement.

What do you mean by “linked users”?

My users are rather basic: email, name and one user\_metadata. The internal auth0 id does not matter to me so I believe the management api should work

Thanks

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<div class="post-metadata">

**Author:** ![john.gateley](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/john.gateley/32/10879_2.png) [@john.gateley](https://community.auth0.com/u/john.gateley)\
**Post date:** [December 8, 2020, 2:14pm UTC](https://community.auth0.com/t/user-export-import-into-email-connection/54430/5 "2020-12-08T14:14:57Z")

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When you use account linking to link two users, like a Social user and a username/password user.

John

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<div class="post-metadata">

**Author:** ![JanC](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/janc/32/24618_2.png) [@JanC](https://community.auth0.com/u/JanC)\
**Post date:** [December 8, 2020, 6:02pm UTC](https://community.auth0.com/t/user-export-import-into-email-connection/54430/6 "2020-12-08T18:02:43Z")

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ok, that’s not needed in my case.Thanks!

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<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [December 23, 2020, 6:02pm UTC](https://community.auth0.com/t/user-export-import-into-email-connection/54430/7 "2020-12-23T18:02:46Z")

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