"User account does not exist or verification code is invalid" - Verification Email Issue

Hello Auth0 Community,

I am currently facing an issue regarding the verification email links.

When our users receives the verification email, click on the link. We get an error User account doesn't exist or verification code is invalid although the user exists. We do not use passwordless or sms authentication, my users have to enter their password and are also stored in our MongoDB collection. Any ideas to solve this?

Hi @jonathanvalladares ,

Did you check the Log Events ?
Perhaps that gives you some more details.

Kind regards,

Emiel