# Urgent: Unable to Receive Password Reset Email – Auth0 Dashboard Account

**URL:** <https://community.auth0.com/t/urgent-unable-to-receive-password-reset-email-auth0-dashboard-account/204703>\
**Category:** Get Help\
**Tags:** new-universal-login-experience, auth0, login-experience\
**Created:** [October 26, 2026, 11:56am UTC](https://community.auth0.com/t/urgent-unable-to-receive-password-reset-email-auth0-dashboard-account/204703 "2026-10-26T11:56:33Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![tobilobaoladele68](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/tobilobaoladele68/32/81325_2.png) [@tobilobaoladele68](https://community.auth0.com/u/tobilobaoladele68)\
**Post date:** [October 26, 2026, 11:56am UTC](https://community.auth0.com/t/urgent-unable-to-receive-password-reset-email-auth0-dashboard-account/204703/1 "2026-10-26T11:56:33Z")

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Hello Auth0 Support Team,

I’m experiencing an issue accessing my Auth0 Dashboard account.

I forgot my password and have attempted to reset it several times using the Forgot Password option on the Auth0 login page. However, I have not received any password-reset email.

I have checked my inbox, spam, and junk folders, but no reset email has arrived.

Could you please investigate this issue and assist me in recovering access to my account as soon as possible?

I would appreciate a prompt response, as I need access to my Auth0 Dashboard to continue my development work. I can provide my email on request

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**Author:** ![gerald.czifra](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/gerald.czifra/32/75301_2.png) [@gerald.czifra](https://community.auth0.com/u/gerald.czifra)\
**Post date:** [October 26, 2026, 6:05pm UTC](https://community.auth0.com/t/urgent-unable-to-receive-password-reset-email-auth0-dashboard-account/204703/3 "2026-10-26T18:05:05Z")

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Hi @tobilobaoladele68

Thank you for reaching out to us!

I understand that you are having issues with resetting your password, as you are not receiving the Password Reset email.

### Recommended solution

Please send a DM ( Direct Message ) to our [@support](https://community.auth0.com/groups/support) group, forwarding all the information provided and confirming the **email address** of your Auth0 account and the **name of the tenant** you are trying to access. You can click on " support" mentioned above and should have the option of sending a message to the group. The DM creates a private conversation where more sensitive details can safely be shared with us for troubleshooting.

Looking forward to your DM!

Have a great one,  
Gerald

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [November 5, 2026, 6:06pm UTC](https://community.auth0.com/t/urgent-unable-to-receive-password-reset-email-auth0-dashboard-account/204703/4 "2026-11-05T18:06:07Z")

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