# \[URGENT\]: Auth0 Passwordless SMS Not Sending **URL:** \ **Category:** Get Help\ **Tags:** sms, passwordless\ **Created:** [July 25, 2017, 1:38am UTC](https://community.auth0.com/t/urgent-auth0-passwordless-sms-not-sending/7650 "2017-07-25T01:38:20Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![sudhanshu.mishra311](https://upload.wikimedia.org/wikipedia/commons/thumb/7/7c/User_font_awesome.svg/768px-User_font_awesome.svg.png) [@sudhanshu.mishra311](https://community.auth0.com/u/sudhanshu.mishra311)\ **Post date:** [July 25, 2017, 1:38am UTC](https://community.auth0.com/t/urgent-auth0-passwordless-sms-not-sending/7650/1 "2017-07-25T01:38:20Z")
Hi, I am facing severe reliability issues for my app’s Auth0 passwordless authentication system as 10+ users are not receiving the SMS with the verification code. These are users based in Kolkata, India. I have been using Auth0 for 6 months now and this is the first time I am facing this error. My Twilio configuration and account balance seems fine, so I suspect it has to be a problem on the Auth0 side. In the meantime, is there any way I can manually provide verification codes to my users? For e.g. when they sign up and are waiting on the code, if I can access it and share it with them directly? I really appreciate your help. Sudhanshu ---
**Author:** ![sudhanshu.mishra311](https://upload.wikimedia.org/wikipedia/commons/thumb/7/7c/User_font_awesome.svg/768px-User_font_awesome.svg.png) [@sudhanshu.mishra311](https://community.auth0.com/u/sudhanshu.mishra311)\ **Post date:** [July 25, 2017, 4:33am UTC](https://community.auth0.com/t/urgent-auth0-passwordless-sms-not-sending/7650/2 "2017-07-25T04:33:35Z")
Nevermind- It’s a Twilio problem for SMS restrictions to India: > **[Limitations sending SMS messages to Indian mobile devices](https://support.twilio.com/hc/en-us/articles/223134167-Limitations-sending-SMS-messages-to-Indian-mobile-devices)** > > When sending messages to India, your Twilio phone number will not appear as the sender of the message. This is common when sending SMS across international borders. In the case of India, the sender... ---
**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\ **Post date:** [March 2, 2018, 5:55am UTC](https://community.auth0.com/t/urgent-auth0-passwordless-sms-not-sending/7650/3 "2018-03-02T05:55:36Z")