# Updating the "From" field in email template makes emails not send at all **URL:** \ **Category:** Get Help\ **Tags:** verification-email\ **Created:** [October 27, 2022, 5:18pm UTC](https://community.auth0.com/t/updating-the-from-field-in-email-template-makes-emails-not-send-at-all/93250 "2022-10-27T17:18:57Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![myu](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/myu/32/35368_2.png) [@myu](https://community.auth0.com/u/myu)\ **Post date:** [October 27, 2022, 5:18pm UTC](https://community.auth0.com/t/updating-the-from-field-in-email-template-makes-emails-not-send-at-all/93250/1 "2022-10-27T17:18:57Z")
I am updating the verification email template and changing the “from” field to anything at all makes the test emails and real emails within our application not send at all, even when I use the example in the text there. ![image](https://global.discourse-cdn.com/auth0/original/3X/b/5/b51c58591cb2f83b911500fff3255953bd7bd6e4.png) ---
**Author:** ![lihua.zhang](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/lihua.zhang/32/39683_2.png) [@lihua.zhang](https://community.auth0.com/u/lihua.zhang)\ **Post date:** [October 27, 2022, 9:03pm UTC](https://community.auth0.com/t/updating-the-from-field-in-email-template-makes-emails-not-send-at-all/93250/3 "2022-10-27T21:03:57Z")
Hi @myu , Welcome to the Auth0 Community! Could you please enter a valid email instead of `` in the `From` field, save the change, and try again? Please let me know how it goes. Thanks! ---
**Author:** ![myu](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/myu/32/35368_2.png) [@myu](https://community.auth0.com/u/myu)\ **Post date:** [October 27, 2022, 9:16pm UTC](https://community.auth0.com/t/updating-the-from-field-in-email-template-makes-emails-not-send-at-all/93250/4 "2022-10-27T21:16:46Z")
Thanks for the response! I have tried with a few valid emails and am experiencing the same issue. I’ve also tried hard coding a name here and it doesn’t work either. ---
**Author:** ![lihua.zhang](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/lihua.zhang/32/39683_2.png) [@lihua.zhang](https://community.auth0.com/u/lihua.zhang)\ **Post date:** [October 27, 2022, 10:12pm UTC](https://community.auth0.com/t/updating-the-from-field-in-email-template-makes-emails-not-send-at-all/93250/5 "2022-10-27T22:12:02Z")
I checked the logs in your tenant. There was a “Failure” in sending the notification. ![image](https://global.discourse-cdn.com/auth0/original/3X/2/2/2287c1cdad8d0d2fc29f032b2db244f1ce11c2e7.png) The error in the log is like this: `Email address is not verified. The following identities failed the check in region xxxx"` I found [this](https://stackoverflow.com/questions/37528301/email-address-is-not-verified-aws-ses) article regarding the error. Could you please try with a different `From` email and check if it works? Thanks! ---
**Author:** ![myu](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/myu/32/35368_2.png) [@myu](https://community.auth0.com/u/myu)\ **Post date:** [October 28, 2022, 1:58pm UTC](https://community.auth0.com/t/updating-the-from-field-in-email-template-makes-emails-not-send-at-all/93250/6 "2022-10-28T13:58:43Z")
Ahh that worked, thank you!! ---
**Author:** ![lihua.zhang](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/lihua.zhang/32/39683_2.png) [@lihua.zhang](https://community.auth0.com/u/lihua.zhang)\ **Post date:** [October 28, 2022, 3:34pm UTC](https://community.auth0.com/t/updating-the-from-field-in-email-template-makes-emails-not-send-at-all/93250/7 "2022-10-28T15:34:45Z")
awesome! Thank you for the updates! 👏 ---
**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\ **Post date:** [November 11, 2022, 3:35pm UTC](https://community.auth0.com/t/updating-the-from-field-in-email-template-makes-emails-not-send-at-all/93250/8 "2022-11-11T15:35:13Z")
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