# Update user email from verified SMS connection

**URL:** <https://community.auth0.com/t/update-user-email-from-verified-sms-connection/9266>\
**Category:** Get Help\
**Tags:** update-user-email, email, sms\
**Created:** [January 23, 2018, 2:32pm UTC](https://community.auth0.com/t/update-user-email-from-verified-sms-connection/9266 "2018-01-23T14:32:40Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![turk](https://upload.wikimedia.org/wikipedia/commons/thumb/7/7c/User_font_awesome.svg/768px-User_font_awesome.svg.png) [@turk](https://community.auth0.com/u/turk)\
**Post date:** [January 23, 2018, 2:32pm UTC](https://community.auth0.com/t/update-user-email-from-verified-sms-connection/9266/1 "2018-01-23T14:32:40Z")

</div>

We need to update users emails using the management API but we are not able to do it since the connection we are using is SMS.

If we try to update using the `connection` ‘email’ we get the following response:

```
   response: { 
    	statusCode: 400,
      content: '{
      	"statusCode":400,"error":"Bad Request","message":"The connection does not exist.","errorCode":"inexistent_connection"
      }',
      headers: { 
      	date: 'Tue, 23 Jan 2018 05:58:53 GMT',
    		'content-type': 'application/json; charset=utf-8',
    		'content-length': '119',
    		connection: 'close',
    		vary: 'origin,accept-encoding',
    		'cache-control': 'private, no-store, no-cache, must-revalidate, post-check=0, pre-check=0'
    	},
      data: { 
       	statusCode: 400,
       	error: 'Bad Request',
        message: 'The connection does not exist.',
        errorCode: 'inexistent_connection' 
      } 
    }

```

If we try using `connection` ‘sms’ we get the following response:

```
response: { 
	statusCode: 400,
  content: '{
  	"statusCode":400,"error":"Bad Request","message":"Cannot update email for this user","errorCode":"operation_not_supported"
  }',
  headers: { 
  	date: 'Tue, 23 Jan 2018 05:57:39 GMT',
  	'content-type': 'application/json; charset=utf-8',
  	'content-length': '124',
  	connection: 'close',
  	vary: 'origin,accept-encoding',
  	'cache-control': 'private, no-store, no-cache, must-revalidate, post-check=0, pre-check=0' 
  },
  data: { 
   	statusCode: 400,
   	error: 'Bad Request',
    message: 'Cannot update email for this user',
    errorCode: 'operation_not_supported' 
  } 
}

```

So is there a way to update the email of a user that uses an SMS connection? if there is how can we accomplish this?

---

<div class="post-metadata">

**Author:** ![James.Morrison](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/james.morrison/32/13507_2.png) [@James.Morrison](https://community.auth0.com/u/James.Morrison)\
**Post date:** [December 14, 2018, 6:07pm UTC](https://community.auth0.com/t/update-user-email-from-verified-sms-connection/9266/2 "2018-12-14T18:07:09Z")

</div>

As it has been more than a few months since this topic was opened, and there has been no reply or further information provided as to the existence of the issue, we are closing this topic. Please don’t hesitate to create a new topic if this issue is still present, we would be happy to work with you to help find a resolution.

---

<div class="post-metadata">

**Author:** ![James.Morrison](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/james.morrison/32/13507_2.png) [@James.Morrison](https://community.auth0.com/u/James.Morrison)\
**Post date:** [December 14, 2018, 6:07pm UTC](https://community.auth0.com/t/update-user-email-from-verified-sms-connection/9266/3 "2018-12-14T18:07:15Z")

</div>