# Unblock User is not working **URL:** \ **Category:** Get Help\ **Created:** [June 27, 2022, 5:55pm UTC](https://community.auth0.com/t/unblock-user-is-not-working/86003 "2022-06-27T17:55:45Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![luis1](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/luis1/32/37577_2.png) [@luis1](https://community.auth0.com/u/luis1)\ **Post date:** [June 27, 2022, 5:55pm UTC](https://community.auth0.com/t/unblock-user-is-not-working/86003/1 "2022-06-27T17:55:45Z")
Hi, I’m having an issue, I’m migrating my User base from firebase to auth0 with Lazy Migration. We have a user that tried to log in with the wrong credentials and got blocked because of Brute Force Attack protection. The problem is, I don’t have her user in the User Management → Users list I followed this instruction: [How to unblock a user that isn't in the user list - #2 by thameera](https://community.auth0.com/t/how-to-unblock-a-user-that-isnt-in-the-user-list/38112/2) But didn’t work, I used this endpoint: [https://auth0.com/docs/api/management/v2#!/User\_Blocks/delete\_user\_blocks](https://auth0.com/docs/api/management/v2#!/User_Blocks/delete_user_blocks) Got the 204 response but the user is still blocked, I have her IP, is there a way to unblock her by IP? As suggestion, this should be a lot easier to handle from the dashboard in my opinion. Thanks ---
**Author:** ![luis1](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/luis1/32/37577_2.png) [@luis1](https://community.auth0.com/u/luis1)\ **Post date:** [July 1, 2022, 8:06pm UTC](https://community.auth0.com/t/unblock-user-is-not-working/86003/2 "2022-07-01T20:06:35Z")
It was an issue from the User’s side, you can close this post ---
**Author:** ![lihua.zhang](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/lihua.zhang/32/39683_2.png) [@lihua.zhang](https://community.auth0.com/u/lihua.zhang)\ **Post date:** [July 1, 2022, 8:53pm UTC](https://community.auth0.com/t/unblock-user-is-not-working/86003/4 "2022-07-01T20:53:37Z")
Hi @luis1 , Thank you for the updates. Glad to know you have solved it. We will close this topic now. 👏 ---
**Author:** ![lihua.zhang](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/lihua.zhang/32/39683_2.png) [@lihua.zhang](https://community.auth0.com/u/lihua.zhang)\ **Post date:** [July 1, 2022, 8:53pm UTC](https://community.auth0.com/t/unblock-user-is-not-working/86003/5 "2022-07-01T20:53:45Z")