Unable to unblock the blocked accounts

Hello, I was testing the account blocking feature. however, after triggering the account blocking due to multiple logon failure attempts, I was unable to unblock the blocked account. Moreover, from the management page, the status of that account was marked “Unblock”. Neither reset password nor unblock works. May I know what should I do to unblock it? Thanks.

Hey there!

Not sure if I understand it correctly to be honest but would really like to help! Can you share some screenshots of that?

Hello, this is the screenshot when login

This is the screenshot of the corresponding account on the management page which shows the account is not blocked.

Kindly advise, thanks.

Is there any solution to this issue? I see the same behavior as well.