# Unable to unblock blocked user **URL:** \ **Category:** Get Help\ **Created:** [June 11, 2019, 11:06am UTC](https://community.auth0.com/t/unable-to-unblock-blocked-user/26415 "2019-06-11T11:06:33Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![tristan.hughes](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/tristan.hughes/32/13766_2.png) [@tristan.hughes](https://community.auth0.com/u/tristan.hughes)\ **Post date:** [June 11, 2019, 11:06am UTC](https://community.auth0.com/t/unable-to-unblock-blocked-user/26415/1 "2019-06-11T11:06:33Z")
On our Auth0 system for our service, one of our customers logged into their account incorrectly ten times and was logged out of her account. She subsequently came into support and asked that we could unblock her, but when I checked her user status on Auth0, under the actions button, she wrongly comes up as unblocked. She is 100% blocked out of her account. How do I ratify this? Is this an Auth0 dashboard error? T ---
**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\ **Post date:** [June 11, 2019, 2:38pm UTC](https://community.auth0.com/t/unable-to-unblock-blocked-user/26415/3 "2019-06-11T14:38:37Z")
Hey there @tristan.hughes! Not sure about that. Let me circle back with the team and get you the info whether the error is on the dashboard side! ---
**Author:** ![tristan.hughes](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/tristan.hughes/32/13766_2.png) [@tristan.hughes](https://community.auth0.com/u/tristan.hughes)\ **Post date:** [June 12, 2019, 11:20am UTC](https://community.auth0.com/t/unable-to-unblock-blocked-user/26415/4 "2019-06-12T11:20:09Z")
Ok, the person’s email ID is [natalieburrows003@gmail.com](mailto:natalieburrows003@gmail.com) on History Hit TV. We are unable to even reset the password on the users account. ---
**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\ **Post date:** [June 13, 2019, 12:08pm UTC](https://community.auth0.com/t/unable-to-unblock-blocked-user/26415/5 "2019-06-13T12:08:02Z")
I need the tenant name and client name to be sent over private message to me. Thank you! ---
**Author:** ![tristan.hughes](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/tristan.hughes/32/13766_2.png) [@tristan.hughes](https://community.auth0.com/u/tristan.hughes)\ **Post date:** [June 19, 2019, 8:50am UTC](https://community.auth0.com/t/unable-to-unblock-blocked-user/26415/6 "2019-06-19T08:50:24Z")
Hi Konrad, I sent you a private message with the problem at the end of last week. Is there anything you can do regarding it? Thank you, Tristan ---
**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\ **Post date:** [June 19, 2019, 12:24pm UTC](https://community.auth0.com/t/unable-to-unblock-blocked-user/26415/7 "2019-06-19T12:24:06Z")
Hey there! Sorry for the delay, been quite busy recently with all the topics coming in! I just answered you via private message! ---
**Author:** ![matias.leiva](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/matias.leiva/32/13573_2.png) [@matias.leiva](https://community.auth0.com/u/matias.leiva)\ **Post date:** [August 6, 2019, 4:12pm UTC](https://community.auth0.com/t/unable-to-unblock-blocked-user/26415/8 "2019-08-06T16:12:02Z")
Hi, I’m currently developing the login, and then I tested multiple invalid logins Now I’m having this the same issue as mentioned here. When I try to login with the user it says that it’s blocked, but when I go to the dashboard, the user figures as “blocked”: false. I tried blocking and unblocking it from the dashboard, but the problem persists. Also, I’m not getting the unblock email. Did you guys find a solution for this? ---
**Author:** ![jpayne0061](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/jpayne0061/32/15054_2.png) [@jpayne0061](https://community.auth0.com/u/jpayne0061)\ **Post date:** [July 12, 2020, 2:56am UTC](https://community.auth0.com/t/unable-to-unblock-blocked-user/26415/9 "2020-07-12T02:56:38Z")
It would be helpful if you posted the solution you found! ---
**Author:** ![sbolar](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/sbolar/32/13767_2.png) [@sbolar](https://community.auth0.com/u/sbolar)\ **Post date:** [August 28, 2021, 2:14am UTC](https://community.auth0.com/t/unable-to-unblock-blocked-user/26415/10 "2021-08-28T02:14:02Z")
Is there any solution to this issue? ---
**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\ **Post date:** [August 30, 2021, 8:50am UTC](https://community.auth0.com/t/unable-to-unblock-blocked-user/26415/12 "2021-08-30T08:50:34Z")
Previous message deleted due to SPAM reasons! ---
**Author:** ![123](https://upload.wikimedia.org/wikipedia/commons/thumb/7/7c/User_font_awesome.svg/768px-User_font_awesome.svg.png) [@123](https://community.auth0.com/u/123)\ **Post date:** [July 19, 2023, 4:14pm UTC](https://community.auth0.com/t/unable-to-unblock-blocked-user/26415/13 "2023-07-19T16:14:33Z")
Is there a solution to the issue described by @Tristan.hughes? Some of my users are experiencing the same thing.