# Unable to send DM to @support for MFA reset

**URL:** <https://community.auth0.com/t/unable-to-send-dm-to-support-for-mfa-reset/205285>\
**Category:** Get Help\
**Tags:** mfa\
**Created:** [November 11, 2026, 2:13pm UTC](https://community.auth0.com/t/unable-to-send-dm-to-support-for-mfa-reset/205285 "2026-11-11T14:13:52Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![setsuxx1025-crypto](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/setsuxx1025-crypto/32/81694_2.png) [@setsuxx1025-crypto](https://community.auth0.com/u/setsuxx1025-crypto)\
**Post date:** [November 11, 2026, 2:13pm UTC](https://community.auth0.com/t/unable-to-send-dm-to-support-for-mfa-reset/205285/1 "2026-11-11T14:13:52Z")

</div>

Hello Auth0 Community Team,

I have lost access to the MFA authenticator and recovery code for my original Auth0 administrator account.

I am using a separate Auth0 account to request assistance, but I cannot send a direct message to [@support](https://community.auth0.com/groups/support).

Could a Community Engineer please enable my account to send private messages to [@support](https://community.auth0.com/groups/support)?

Thank you for your assistance.