# Unable to remove the card details on a free tier account

**URL:** <https://community.auth0.com/t/unable-to-remove-the-card-details-on-a-free-tier-account/199197>\
**Category:** Get Help\
**Tags:** free-trial, subscription-billing\
**Created:** [April 22, 2026, 1:41am UTC](https://community.auth0.com/t/unable-to-remove-the-card-details-on-a-free-tier-account/199197 "2026-04-22T01:41:29Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![varchuna96](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/varchuna96/32/79122_2.png) [@varchuna96](https://community.auth0.com/u/varchuna96)\
**Post date:** [April 22, 2026, 1:41am UTC](https://community.auth0.com/t/unable-to-remove-the-card-details-on-a-free-tier-account/199197/1 "2026-04-22T01:41:29Z")

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I was adding custom component to a form as my dropdown box should have the list of data from my local db. While testing , came to know that this happens only after enabling custom domain which again asked for a credit card information. Now that my poc is complete without a custom component, I would like to delete my card information.

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**Author:** ![gerald.czifra](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/gerald.czifra/32/75301_2.png) [@gerald.czifra](https://community.auth0.com/u/gerald.czifra)\
**Post date:** [April 22, 2026, 7:39pm UTC](https://community.auth0.com/t/unable-to-remove-the-card-details-on-a-free-tier-account/199197/3 "2026-04-22T19:39:18Z")

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Hi @varchuna96

Welcome to the Auth0 Community!

Please send a DM ( Direct Message ) to [@support](https://community.auth0.com/groups/support) regarding this request, include the **email address** of your Auth0 user and the **name of the tenant** and we will continue assisting you from there. The DM creates a private conversation where you can securely share such information.

Best regards,  
Gerald

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**Author:** ![varchuna96](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/varchuna96/32/79122_2.png) [@varchuna96](https://community.auth0.com/u/varchuna96)\
**Post date:** [April 29, 2026, 5:07am UTC](https://community.auth0.com/t/unable-to-remove-the-card-details-on-a-free-tier-account/199197/4 "2026-04-29T05:07:24Z")

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Thanks for your reply. I am not finding a way to dm to [@support](https://community.auth0.com/groups/support). Could you please let me know.

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**Author:** ![gerald.czifra](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/gerald.czifra/32/75301_2.png) [@gerald.czifra](https://community.auth0.com/u/gerald.czifra)\
**Post date:** [April 29, 2026, 5:35pm UTC](https://community.auth0.com/t/unable-to-remove-the-card-details-on-a-free-tier-account/199197/5 "2026-04-29T17:35:19Z")

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Hi @varchuna96

Thank you for letting us know!

I have just sent you a DM where we can resume the conversation and help you get the issue resolved.

Looking forward to hearing from you over there!

Best regards,  
Gerald

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [May 13, 2026, 5:36pm UTC](https://community.auth0.com/t/unable-to-remove-the-card-details-on-a-free-tier-account/199197/6 "2026-05-13T17:36:10Z")

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