# Unable to fetch billing and payment information

**URL:** <https://community.auth0.com/t/unable-to-fetch-billing-and-payment-information/202241>\
**Category:** Get Help\
**Tags:** subscription-billing\
**Created:** [August 3, 2026, 11:04pm UTC](https://community.auth0.com/t/unable-to-fetch-billing-and-payment-information/202241 "2026-08-03T23:04:15Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![getmap](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/getmap/32/70813_2.png) [@getmap](https://community.auth0.com/u/getmap)\
**Post date:** [August 3, 2026, 11:04pm UTC](https://community.auth0.com/t/unable-to-fetch-billing-and-payment-information/202241/1 "2026-08-03T23:04:15Z")

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We’re trying to correct our account information on our invoices, and we’ve been unable to view our subscription or payment & billing information for a few days. We’ve looked at other support tickets here and tried both on the account page and the team page. Account page points to team, and team page gives the below error.

```auto
Error!

Sorry, we could not fetch your billing and payment information. API Error. Please contact support if the problem persist

```

s

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**Author:** ![remus.ivan](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/remus.ivan/32/68771_2.png) [@remus.ivan](https://community.auth0.com/u/remus.ivan)\
**Post date:** [August 4, 2026, 4:17pm UTC](https://community.auth0.com/t/unable-to-fetch-billing-and-payment-information/202241/3 "2026-08-04T16:17:44Z")

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Hi @getmap,

Welcome to the Auth0 Community!

I understand that you are encountering the error `"Sorry, we could not fetch your billing and payment information. API Error. Please contact support if the problem persist"` when trying to access your billing information.

Please allow me to mention that only Team Owners have access to the billing information of tenants residing within a Team. So if you are a Team Owner and still encountering this issue, please feel free to send a direct Message to [@support](https://community.auth0.com/groups/support) group including your account email address, a short explanation of the issue as presented above and if possible a tenant’s and a team’s name as well and we will provide further guidance on the matter.

Thank you!  
Best regards,  
Remus

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [August 6, 2026, 4:18pm UTC](https://community.auth0.com/t/unable-to-fetch-billing-and-payment-information/202241/4 "2026-08-06T16:18:31Z")

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