# Unable to authorize/access Extensions

**URL:** <https://community.auth0.com/t/unable-to-authorize-access-extensions/89963>\
**Category:** Get Help\
**Created:** [September 3, 2022, 9:52am UTC](https://community.auth0.com/t/unable-to-authorize-access-extensions/89963 "2022-09-03T09:52:46Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![florian.buehringer](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/florian.buehringer/32/39713_2.png) [@florian.buehringer](https://community.auth0.com/u/florian.buehringer)\
**Post date:** [September 3, 2022, 9:52am UTC](https://community.auth0.com/t/unable-to-authorize-access-extensions/89963/1 "2022-09-03T09:52:46Z")

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When trying to authorize any extension I get the following error

{“code”:404,“message”:“unable to resolve jtn to webtask token”,“req\_id”:“xxx”}

I am not sure why I am getting this error. Does someone possibly know what is going on?

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**Author:** ![lihua.zhang](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/lihua.zhang/32/39683_2.png) [@lihua.zhang](https://community.auth0.com/u/lihua.zhang)\
**Post date:** [September 6, 2022, 8:18pm UTC](https://community.auth0.com/t/unable-to-authorize-access-extensions/89963/3 "2022-09-06T20:18:22Z")

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Hi @florian.buehringer ,

Welcome to the Auth0 Community!

I searched the error “unable to resolve jtn to webtask token” on our community and found a couple of topics provided solution for this error.

- [Failure creating a token for auth0-authorization-extension-api - #2](https://community.auth0.com/t/failure-creating-a-token-for-auth0-authorization-extension-api/21585/2)

- [Authorization Extension: unable to resolve jtn to webtask token - #3 by James.Morrison](https://community.auth0.com/t/authorization-extension-unable-to-resolve-jtn-to-webtask-token/19645/3)

Does any of them help?

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<div class="post-metadata">

**Author:** ![florian.buehringer](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/florian.buehringer/32/39713_2.png) [@florian.buehringer](https://community.auth0.com/u/florian.buehringer)\
**Post date:** [September 7, 2022, 4:34am UTC](https://community.auth0.com/t/unable-to-authorize-access-extensions/89963/4 "2022-09-07T04:34:18Z")

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thank you for the suggestions!

unfortunately neither of those two topics resolved my issue.

i also reviewed the other few topics which had discussed the same error in different context - which again unfortunately did not resolve the issue.

i am still not sure what is wrong.

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<div class="post-metadata">

**Author:** ![lihua.zhang](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/lihua.zhang/32/39683_2.png) [@lihua.zhang](https://community.auth0.com/u/lihua.zhang)\
**Post date:** [September 7, 2022, 4:57pm UTC](https://community.auth0.com/t/unable-to-authorize-access-extensions/89963/5 "2022-09-07T16:57:08Z")

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Could you DM me additional details such as scripts about how you authorize extensions and the name of your tenant?

And any errors in the tenant logs or [HAR file](https://auth0.com/docs/troubleshoot/generate-and-analyze-har-files)?

Thanks!

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**Author:** ![baruchc](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/baruchc/32/33298_2.png) [@baruchc](https://community.auth0.com/u/baruchc)\
**Post date:** [November 23, 2022, 3:58pm UTC](https://community.auth0.com/t/unable-to-authorize-access-extensions/89963/6 "2022-11-23T15:58:51Z")

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Was this resolved?  
Can you please share how did you resolved it?  
I am also getting this.  
I am trying it with the demo environment and it is giving me the same error.

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**Author:** ![reyparma](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/reyparma/32/41732_2.png) [@reyparma](https://community.auth0.com/u/reyparma)\
**Post date:** [December 5, 2022, 7:40pm UTC](https://community.auth0.com/t/unable-to-authorize-access-extensions/89963/7 "2022-12-05T19:40:55Z")

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The Authorization Extension URL “https://YOUR\_TENANT.us.webtask.io/adf6e2f2b84784b57522e3b19dfc9201/api” in the documentation is incorrect. Change “.io” to “.run”. I found the correct URL in the the API section of the Authorization Extension web page.

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [February 9, 2023, 1:44pm UTC](https://community.auth0.com/t/unable-to-authorize-access-extensions/89963/8 "2023-02-09T13:44:49Z")

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