# Unable to access my tenant because of forced log out

**URL:** <https://community.auth0.com/t/unable-to-access-my-tenant-because-of-forced-log-out/185370>\
**Category:** Get Help\
**Tags:** admin-management, dashboard\
**Created:** [April 11, 2025, 10:33am UTC](https://community.auth0.com/t/unable-to-access-my-tenant-because-of-forced-log-out/185370 "2025-04-11T10:33:35Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![n\_archibald](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/n_archibald/32/74225_2.png) [@n\_archibald](https://community.auth0.com/u/n_archibald)\
**Post date:** [April 11, 2025, 10:33am UTC](https://community.auth0.com/t/unable-to-access-my-tenant-because-of-forced-log-out/185370/1 "2025-04-11T10:33:35Z")

</div>

Can anyone tell me if there is an issue with accessing free tenants at the moment? Currently, when I log in to a tenant, the dashboard starts to load, but I get auto-logged off. I have tried Firefox and Chrome and the behaviour is the same. In the developer tools I see that the api/poll request gets an 401 even though the prior request api/stats/total-users and api/insights/overview?metrics=clients,connections,resource\_servers are successful.

---

<div class="post-metadata">

**Author:** ![gerald.czifra](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/gerald.czifra/32/75301_2.png) [@gerald.czifra](https://community.auth0.com/u/gerald.czifra)\
**Post date:** [April 11, 2025, 5:39pm UTC](https://community.auth0.com/t/unable-to-access-my-tenant-because-of-forced-log-out/185370/3 "2025-04-11T17:39:30Z")

</div>

Hi @n_archibald

Welcome to the Auth0 Community!

Looking at our [Status Page](https://status.auth0.com/), I cannot see any service disruptions that happened recently and that could have caused the issue on your end.  
You can try accessing your tenant’s logout url ( https://_tenantname_._region_.auth0.com/logout ) to clear any sessions and then try again to login.

Let us know if you are still having the same issue afterwards.

Have a good one!  
Gerald

---

<div class="post-metadata">

**Author:** ![n\_archibald](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/n_archibald/32/74225_2.png) [@n\_archibald](https://community.auth0.com/u/n_archibald)\
**Post date:** [April 13, 2025, 11:43pm UTC](https://community.auth0.com/t/unable-to-access-my-tenant-because-of-forced-log-out/185370/4 "2025-04-13T23:43:48Z")

</div>

Thanks for the reply. The issue that caused the auto/forced logout seems to be resolved now.

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [April 27, 2025, 11:44pm UTC](https://community.auth0.com/t/unable-to-access-my-tenant-because-of-forced-log-out/185370/5 "2025-04-27T23:44:08Z")

</div>

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.