# Unable to access Auth0 Dashboard (MFA reset requested) — plan upgrade pending

**URL:** <https://community.auth0.com/t/unable-to-access-auth0-dashboard-mfa-reset-requested-plan-upgrade-pending/192298>\
**Category:** Get Help\
**Tags:** recovery-code-factor, mfa\
**Created:** [September 23, 2025, 4:16pm UTC](https://community.auth0.com/t/unable-to-access-auth0-dashboard-mfa-reset-requested-plan-upgrade-pending/192298 "2025-09-23T16:16:40Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![hello24](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/hello24/32/74469_2.png) [@hello24](https://community.auth0.com/u/hello24)\
**Post date:** [September 23, 2025, 4:16pm UTC](https://community.auth0.com/t/unable-to-access-auth0-dashboard-mfa-reset-requested-plan-upgrade-pending/192298/1 "2025-09-23T16:16:40Z")

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Hello Auth0 Support,

I’m currently unable to log into the Auth0 Dashboard and therefore cannot proceed with upgrading our subscription.

- Issue: MFA/2FA is blocking access; no authenticator app is configured, fingerprint and PIN do not work, and no recovery/reset codes are available.

- Impact: Cannot access the Dashboard to manage settings or complete the plan upgrade.

Request:

- Please verify my identity based on the details above and perform an MFA reset for the admin login so I can regain access.

- If additional verification is required, let me know what information to provide.

Thank you in advance,  
Carola

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**Author:** ![vlad.murarasu](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/vlad.murarasu/32/72793_2.png) [@vlad.murarasu](https://community.auth0.com/u/vlad.murarasu)\
**Post date:** [September 23, 2025, 4:23pm UTC](https://community.auth0.com/t/unable-to-access-auth0-dashboard-mfa-reset-requested-plan-upgrade-pending/192298/3 "2025-09-23T16:23:08Z")

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Hi @hello24,

Welcome to the Auth0 Community!

To proceed with your request, please send a DM to the [@support](https://community.auth0.com/groups/support) group with the tenant name and the email address associated with the account.

Have a good one,  
Vlad

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [October 7, 2025, 4:24pm UTC](https://community.auth0.com/t/unable-to-access-auth0-dashboard-mfa-reset-requested-plan-upgrade-pending/192298/4 "2025-10-07T16:24:01Z")

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