# Two accounts are locked out of 2FA after a browser change, and re-creating them still triggers the old 2FA, so assistance is needed to regain access.

**URL:** <https://community.auth0.com/t/two-accounts-are-locked-out-of-2fa-after-a-browser-change-and-re-creating-them-still-triggers-the-old-2fa-so-assistance-is-needed-to-regain-access/197874>\
**Category:** Get Help\
**Tags:** reset-password-prompt-new-experience, login-experience\
**Created:** [March 5, 2026, 3:46pm UTC](https://community.auth0.com/t/two-accounts-are-locked-out-of-2fa-after-a-browser-change-and-re-creating-them-still-triggers-the-old-2fa-so-assistance-is-needed-to-regain-access/197874 "2026-03-05T15:46:52Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![sosuke](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/sosuke/32/74989_2.png) [@sosuke](https://community.auth0.com/u/sosuke)\
**Post date:** [March 5, 2026, 3:46pm UTC](https://community.auth0.com/t/two-accounts-are-locked-out-of-2fa-after-a-browser-change-and-re-creating-them-still-triggers-the-old-2fa-so-assistance-is-needed-to-regain-access/197874/1 "2026-03-05T15:46:52Z")

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Ready to post? 🔎 First try searching for your answer.We have two accounts: [ky@urstudx.com](mailto:ky@urstudx.com) and [contact@urstudx.com](mailto:contact@urstudx.com). After changing our browser, we were no longer able to complete two-factor authentication for these accounts. As a result, we deleted both accounts and recreated them using the same email addresses. However, it appears the accounts were not fully deleted, as we are still being prompted for two-factor authentication during the initial setup of the new accounts. Could you please advise on how we can log in to Auth again with these email addresses?

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**Author:** ![remus.ivan](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/remus.ivan/32/68771_2.png) [@remus.ivan](https://community.auth0.com/u/remus.ivan)\
**Post date:** [March 5, 2026, 3:55pm UTC](https://community.auth0.com/t/two-accounts-are-locked-out-of-2fa-after-a-browser-change-and-re-creating-them-still-triggers-the-old-2fa-so-assistance-is-needed-to-regain-access/197874/3 "2026-03-05T15:55:40Z")

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Hi @sosuke,

Welcome to the Auth0 Community!

Please send us a direct message to the [@support](https://community.auth0.com/groups/support) group including the account email addresses and the associated tenants and we will fulfill a request on your behalf so that the MFA can get reset. Afterwards you will be able to access the accounts without needing to enter a 2FA step.

Thank you!  
Best regards,  
Remus

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [March 19, 2026, 3:56pm UTC](https://community.auth0.com/t/two-accounts-are-locked-out-of-2fa-after-a-browser-change-and-re-creating-them-still-triggers-the-old-2fa-so-assistance-is-needed-to-regain-access/197874/4 "2026-03-19T15:56:11Z")

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