# Three users didn't receive verification email yesterday

**URL:** <https://community.auth0.com/t/three-users-didnt-receive-verification-email-yesterday/74910>\
**Category:** Get Help\
**Tags:** email-verification, verify-email, verification-email\
**Created:** [December 14, 2021, 10:37pm UTC](https://community.auth0.com/t/three-users-didnt-receive-verification-email-yesterday/74910 "2021-12-14T22:37:06Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![andrew16](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/andrew16/32/12751_2.png) [@andrew16](https://community.auth0.com/u/andrew16)\
**Post date:** [December 14, 2021, 10:37pm UTC](https://community.auth0.com/t/three-users-didnt-receive-verification-email-yesterday/74910/1 "2021-12-14T22:37:06Z")

</div>

Hello,

Yesterday, three users didn’t receive the verification email to sign up. Two of these users were team members so, by the numbers, there are probably more not received just the users didn’t contact us. I have verified these users manually, but what can be done about this?

We have not changed anything about how emails are sent (ie. they are sent by auth0).

Do you want me to provide user ID and tenant name? Not sure if it’s appropriate/safe to post here.

Thanks

---

<div class="post-metadata">

**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\
**Post date:** [December 15, 2021, 11:57am UTC](https://community.auth0.com/t/three-users-didnt-receive-verification-email-yesterday/74910/2 "2021-12-15T11:57:57Z")

</div>

Hey there!

It’s probably related to this:

> [@Batch send of emails after an hour of waiting](https://community.auth0.com/t/batch-send-of-emails-after-an-hour-of-waiting/74872):
>
> I have a problem with sending auth0 emails. (verification/change password emails) Usually, they came fairly quickly, but since yesterday they are sent all at once every hour (or more than an hour). I would be grateful for any help in solving this problem.

Check the second message in that thread as we had some issues with our Auth0 built-in email provider especially with the latency which might have been the problem

---

<div class="post-metadata">

**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\
**Post date:** [December 22, 2021, 2:35pm UTC](https://community.auth0.com/t/three-users-didnt-receive-verification-email-yesterday/74910/3 "2021-12-22T14:35:56Z")

</div>