# There is a billing problem that needs to be resolved **URL:** \ **Category:** Get Help\ **Tags:** documentation-incorrect, customer-feedback\ **Created:** [January 11, 2023, 9:34am UTC](https://community.auth0.com/t/there-is-a-billing-problem-that-needs-to-be-resolved/97921 "2023-01-11T09:34:28Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Daniel18](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/daniel18/32/42391_2.png) [@Daniel18](https://community.auth0.com/u/Daniel18)\ **Post date:** [January 11, 2023, 9:34am UTC](https://community.auth0.com/t/there-is-a-billing-problem-that-needs-to-be-resolved/97921/1 "2023-01-11T09:34:28Z")
Hi all, In the last two months we were charged for $2000 without our approval and/or any update from auth0. In addition, there is a double charge of $23, which was previously charged monthly. I left four sales inquiries, six Twitter messages, and two feedback tickets on the website. Is there someone I can talk to about this? I would appreciate a phone number or email. Due to the high billing, this is really urgent. Please assist. ---
**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\ **Post date:** [January 12, 2023, 1:24pm UTC](https://community.auth0.com/t/there-is-a-billing-problem-that-needs-to-be-resolved/97921/2 "2023-01-12T13:24:10Z")
Hey there Daniel! Terribly sorry for that. Please send me a private message here in the forum with your email and tenant name and I will handle that with our support. Thank you! ---
**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\ **Post date:** [January 26, 2023, 11:28am UTC](https://community.auth0.com/t/there-is-a-billing-problem-that-needs-to-be-resolved/97921/5 "2023-01-26T11:28:59Z")