The password reset feature is not functioning

I am the IT administrator of my organisation and I need to unblock my colleague and gain access to Auth0. The password reset feature is not functioning.
Could someone please assist by converting this ticket into something that a staff member can see and assist with.
Thanks

Hi @henry1

Welcome to Auth0 Community !!!

To help us troubleshoot this better can you please tell us what error do you see when things are not working ?

Thanks
Jeff