# Tenant dissapeared

**URL:** <https://community.auth0.com/t/tenant-dissapeared/193879>\
**Category:** Get Help\
**Tags:** account-linking, user-management\
**Created:** [October 29, 2025, 12:04pm UTC](https://community.auth0.com/t/tenant-dissapeared/193879 "2025-10-29T12:04:52Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![mariana.chaves](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/mariana.chaves/32/71118_2.png) [@mariana.chaves](https://community.auth0.com/u/mariana.chaves)\
**Post date:** [October 29, 2025, 12:04pm UTC](https://community.auth0.com/t/tenant-dissapeared/193879/1 "2025-10-29T12:04:53Z")

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Good afternoon.  
We are unable to access our Auth0 tenant. Login shows “no account found.”  
This is blocking all our developers and production login functionality.  
Please escalate to critical immediately.

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**Author:** ![remus.ivan](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/remus.ivan/32/68771_2.png) [@remus.ivan](https://community.auth0.com/u/remus.ivan)\
**Post date:** [October 29, 2025, 12:10pm UTC](https://community.auth0.com/t/tenant-dissapeared/193879/3 "2025-10-29T12:10:56Z")

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Hello @yazurahgame and Welcome to the Auth0 Community!

We are very sorry for the inconvenience this has caused, but we are currently investigating an incident that impacted our services in the us-5 region. Our team is actively working to mitigate the issue. We will provide updates as we gather more information.

In the meantime I would recommend checking out our [status page](https://status.auth0.com/) for updates on the matter!

Thank you!  
Remus

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**Author:** ![dawid.matuszczyk](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/dawid.matuszczyk/32/74550_2.png) [@dawid.matuszczyk](https://community.auth0.com/u/dawid.matuszczyk)\
**Post date:** [October 29, 2025, 1:52pm UTC](https://community.auth0.com/t/tenant-dissapeared/193879/4 "2025-10-29T13:52:33Z")

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Hello @mariana.chaves,

I’m writing to confirm that the recent incident has been fully resolved.  
Our engineering team has implemented the fix and is now actively monitoring all systems and logs to ensure continued stability and performance.

You can always find our official system status at: [https://status.auth0.com](https://status.auth0.com)

If you are still experiencing any related issues, please reply to this message or open a new topic, and we will investigate immediately.

Thank you for your patience and understanding as we worked to resolve this.

All the best, Dawid

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [November 12, 2025, 1:53pm UTC](https://community.auth0.com/t/tenant-dissapeared/193879/5 "2025-11-12T13:53:13Z")

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