# Subscription not showing after upgrading? **URL:** \ **Category:** Get Help\ **Tags:** not-working, paid-subscription\ **Created:** [June 18, 2017, 12:03pm UTC](https://community.auth0.com/t/subscription-not-showing-after-upgrading/7130 "2017-06-18T12:03:12Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Mark\_Redman](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/mark_redman/32/6240_2.png) [@Mark\_Redman](https://community.auth0.com/u/Mark_Redman)\ **Post date:** [June 18, 2017, 12:03pm UTC](https://community.auth0.com/t/subscription-not-showing-after-upgrading/7130/1 "2017-06-18T12:03:12Z")
I have upgraded my account, I can see the payment (without the specified billing address info) but the subscription has not need update and I cannot submit a support ticket, the only way to switch on impersonation (which used to be a free option) Payment was made about twenty hours ago, so I would expect this to be updated. ---
**Author:** ![prashantT](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/prashantt/32/6002_2.png) [@prashantT](https://community.auth0.com/u/prashantT)\ **Post date:** [June 19, 2017, 7:04am UTC](https://community.auth0.com/t/subscription-not-showing-after-upgrading/7130/2 "2017-06-19T07:04:31Z")
@mark4 I have created a private support ticket for you. Please provide additional information there - you should have received an email with the ticket details. ---
**Author:** ![jmangelo](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/jmangelo/32/7923_2.png) [@jmangelo](https://community.auth0.com/u/jmangelo)\ **Post date:** [June 21, 2017, 8:58pm UTC](https://community.auth0.com/t/subscription-not-showing-after-upgrading/7130/3 "2017-06-21T20:58:48Z")
The situation should now be resolved and the Dashboard should now be consistent and show subscription details in addition to the payment information. Let me know if you experience issues related to this. ---
**Author:** ![Mark\_Redman](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/mark_redman/32/6240_2.png) [@Mark\_Redman](https://community.auth0.com/u/Mark_Redman)\ **Post date:** [June 21, 2017, 9:12pm UTC](https://community.auth0.com/t/subscription-not-showing-after-upgrading/7130/4 "2017-06-21T21:12:04Z")
Yes, I can see the update and can see where to create support tickets. Thanks ---
**Author:** ![kjetil](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/kjetil/32/7348_2.png) [@kjetil](https://community.auth0.com/u/kjetil)\ **Post date:** [October 11, 2017, 1:34pm UTC](https://community.auth0.com/t/subscription-not-showing-after-upgrading/7130/5 "2017-10-11T13:34:10Z")
Tried yesterday to upgrade a tenant. Payment is visible BUT we are still on Free? ---
**Author:** ![kjetil](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/kjetil/32/7348_2.png) [@kjetil](https://community.auth0.com/u/kjetil)\ **Post date:** [October 11, 2017, 1:34pm UTC](https://community.auth0.com/t/subscription-not-showing-after-upgrading/7130/6 "2017-10-11T13:34:10Z")
Tried yesterday to upgrade a tenant. Payment is visible BUT we are still on Free? ---
**Author:** ![jmangelo](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/jmangelo/32/7923_2.png) [@jmangelo](https://community.auth0.com/u/jmangelo)\ **Post date:** [October 11, 2017, 4:00pm UTC](https://community.auth0.com/t/subscription-not-showing-after-upgrading/7130/7 "2017-10-11T16:00:29Z")
Replied through the question you posted yourself which is okay to do if the problem is the same as other question, but resolution is account specific and on a case by case basis. ---
**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\ **Post date:** [March 2, 2018, 5:54am UTC](https://community.auth0.com/t/subscription-not-showing-after-upgrading/7130/8 "2018-03-02T05:54:45Z")