# Subscribtion not enabled after payment **URL:** \ **Category:** Get Help\ **Tags:** payment\ **Created:** [October 11, 2017, 1:35pm UTC](https://community.auth0.com/t/subscribtion-not-enabled-after-payment/8449 "2017-10-11T13:35:51Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![kjetil](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/kjetil/32/7348_2.png) [@kjetil](https://community.auth0.com/u/kjetil)\ **Post date:** [October 11, 2017, 1:35pm UTC](https://community.auth0.com/t/subscribtion-not-enabled-after-payment/8449/1 "2017-10-11T13:35:51Z")
We upgraded a tenant yesterday. Payment is visible BUT we are still on Free? ---
**Author:** ![jmangelo](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/jmangelo/32/7923_2.png) [@jmangelo](https://community.auth0.com/u/jmangelo)\ **Post date:** [October 11, 2017, 3:55pm UTC](https://community.auth0.com/t/subscribtion-not-enabled-after-payment/8449/2 "2017-10-11T15:55:08Z")
It may take some additional time for subscription information to be updated when compared to the actual payment information, but I’ll try to get more information about this situation. ---
**Author:** ![kjetil](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/kjetil/32/7348_2.png) [@kjetil](https://community.auth0.com/u/kjetil)\ **Post date:** [October 11, 2017, 4:07pm UTC](https://community.auth0.com/t/subscribtion-not-enabled-after-payment/8449/3 "2017-10-11T16:07:17Z")
18 hours has passed since payment… ---
**Author:** ![kjetil](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/kjetil/32/7348_2.png) [@kjetil](https://community.auth0.com/u/kjetil)\ **Post date:** [October 11, 2017, 4:07pm UTC](https://community.auth0.com/t/subscribtion-not-enabled-after-payment/8449/4 "2017-10-11T16:07:17Z")
18 hours has passed since payment… ---
**Author:** ![jmangelo](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/jmangelo/32/7923_2.png) [@jmangelo](https://community.auth0.com/u/jmangelo)\ **Post date:** [October 11, 2017, 4:20pm UTC](https://community.auth0.com/t/subscribtion-not-enabled-after-payment/8449/5 "2017-10-11T16:20:48Z")
It’s indeed a significant time so it may suggest that something unexpected happened in your situation. As mentioned before I’m trying to get more information on this and you may be contacted in case there is a need to obtain more sensitive information (which would not be suitable to discuss here). ---
**Author:** ![Anny](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/anny/32/13140_2.png) [@Anny](https://community.auth0.com/u/Anny)\ **Post date:** [October 11, 2017, 10:25pm UTC](https://community.auth0.com/t/subscribtion-not-enabled-after-payment/8449/6 "2017-10-11T22:25:33Z")
I have contacted you through an internal ticket. We apologize for the inconveniences caused. ---
**Author:** ![jmangelo](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/jmangelo/32/7923_2.png) [@jmangelo](https://community.auth0.com/u/jmangelo)\ **Post date:** [October 13, 2017, 7:37pm UTC](https://community.auth0.com/t/subscribtion-not-enabled-after-payment/8449/7 "2017-10-13T19:37:07Z")
As mentioned in the comments due to the nature of the problem the situation is being handled through a non-public channel so I will be closing this question. ---
**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\ **Post date:** [March 2, 2018, 5:56am UTC](https://community.auth0.com/t/subscribtion-not-enabled-after-payment/8449/8 "2018-03-02T05:56:55Z")