# Still using custom domain on free tier

**URL:** <https://community.auth0.com/t/still-using-custom-domain-on-free-tier/59611>\
**Category:** Get Help\
**Tags:** api, bug, custom-domain\
**Created:** [March 17, 2021, 6:40pm UTC](https://community.auth0.com/t/still-using-custom-domain-on-free-tier/59611 "2021-03-17T18:40:06Z")\
**Posts on this page:** 13\
**Page:** 1

<div class="post-metadata">

**Author:** ![saenzramiro8](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/saenzramiro8/32/28237_2.png) [@saenzramiro8](https://community.auth0.com/u/saenzramiro8)\
**Post date:** [March 17, 2021, 6:40pm UTC](https://community.auth0.com/t/still-using-custom-domain-on-free-tier/59611/1 "2021-03-17T18:40:06Z")

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Hello,

Our tenant ([ramboxpro.auth0.com](http://ramboxpro.auth0.com)) is using a custom domain we previously configured but then we rolled back to the free tier, and the emails still use the custom domain making the links not working.

If I go to Custom Domains section, it is not listing any domain. If I go to test the “Password Reset” template, is generating the `{{ url }}` as “auth.rambox.pro” which was the custom domain before.

Any help with this?  
Thank you.

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**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\
**Post date:** [March 19, 2021, 9:20am UTC](https://community.auth0.com/t/still-using-custom-domain-on-free-tier/59611/3 "2021-03-19T09:20:44Z")

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Hey there!

There’s probably some glitch on our end. Let me dive into this and get back to you soon!

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**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\
**Post date:** [March 19, 2021, 12:05pm UTC](https://community.auth0.com/t/still-using-custom-domain-on-free-tier/59611/4 "2021-03-19T12:05:55Z")

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I need to ask you one thing. Does this return an id for the custom domain on the free tenant you use?

> **[Auth0 Management API v2](https://auth0.com/docs/api/management/v2#!/Custom_Domains/get_custom_domains_by_id)**

if it does then you can use our Management API to delete that custom domain using that endpoint:

> **[Auth0 Management API v2](https://auth0.com/docs/api/management/v2#!/Custom_Domains/delete_custom_domains_by_id)**

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<div class="post-metadata">

**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\
**Post date:** [March 26, 2021, 10:02am UTC](https://community.auth0.com/t/still-using-custom-domain-on-free-tier/59611/5 "2021-03-26T10:02:11Z")

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Hey there!

Have you had a chance to test it out?

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<div class="post-metadata">

**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\
**Post date:** [March 29, 2021, 9:57am UTC](https://community.auth0.com/t/still-using-custom-domain-on-free-tier/59611/6 "2021-03-29T09:57:36Z")

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Ping ping friendly ping 🙂

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<div class="post-metadata">

**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\
**Post date:** [March 31, 2021, 12:09pm UTC](https://community.auth0.com/t/still-using-custom-domain-on-free-tier/59611/8 "2021-03-31T12:09:21Z")

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Closing this one as there is no activity. Let me know if you’d like the topic to be re-opened sometimes in the future.

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<div class="post-metadata">

**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\
**Post date:** [March 31, 2021, 12:09pm UTC](https://community.auth0.com/t/still-using-custom-domain-on-free-tier/59611/9 "2021-03-31T12:09:24Z")

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<div class="post-metadata">

**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\
**Post date:** [April 15, 2021, 1:35pm UTC](https://community.auth0.com/t/still-using-custom-domain-on-free-tier/59611/10 "2021-04-15T13:35:35Z")

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<div class="post-metadata">

**Author:** ![saenzramiro8](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/saenzramiro8/32/28237_2.png) [@saenzramiro8](https://community.auth0.com/u/saenzramiro8)\
**Post date:** [April 15, 2021, 3:13pm UTC](https://community.auth0.com/t/still-using-custom-domain-on-free-tier/59611/11 "2021-04-15T15:13:59Z")

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Hey @konrad.sopala, thank you for replying and reopening the ticket.

I ran the “[Get custom domains configurations](https://auth0.com/docs/api/management/v2#!/Custom_Domains/get_custom_domains)” endpoint because yours (“Get custom domain by id”) I don’t know the id. Here’s the result:

```
{
  "statusCode": 403,
  "error": "Forbidden",
  "message": "The account is not allowed to perform this operation, please contact our support team",
  "errorCode": "operation_not_supported"
}

```

We still have this problem, users cannot reset their password because of the link you send in the email. 😥

Let me know if you want me to do another job.

Regards.

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<div class="post-metadata">

**Author:** ![saenzramiro8](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/saenzramiro8/32/28237_2.png) [@saenzramiro8](https://community.auth0.com/u/saenzramiro8)\
**Post date:** [April 21, 2021, 4:16pm UTC](https://community.auth0.com/t/still-using-custom-domain-on-free-tier/59611/13 "2021-04-21T16:16:30Z")

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Another friendly ping. 😋

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<div class="post-metadata">

**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\
**Post date:** [May 6, 2021, 2:21pm UTC](https://community.auth0.com/t/still-using-custom-domain-on-free-tier/59611/14 "2021-05-06T14:21:45Z")

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Hey there!

Sorry for the delay but I must have totally missed your message and the notifications. Diving into it again. Will get back to you in a few minutes!

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<div class="post-metadata">

**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\
**Post date:** [May 6, 2021, 2:25pm UTC](https://community.auth0.com/t/still-using-custom-domain-on-free-tier/59611/15 "2021-05-06T14:25:35Z")

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Got most of the information I need. Will continue in our private message but for anyone also having issues with that in the future:

We need to enable custom domains for the free tenant so that you can manually destroy your own custom domain record (safe)

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<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [May 21, 2021, 2:26pm UTC](https://community.auth0.com/t/still-using-custom-domain-on-free-tier/59611/16 "2021-05-21T14:26:03Z")

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