Overview
This article provides details for customers with Startup Plan Subscriptions who have expired subscriptions or are nearing the expiration of their one-year free subscription and would like to extend the subscription.
Applies To
- Startups Plan
- Subscriptions
Cause
The Startup Plan has a one-year free agreement. After one year, customers can choose to move to a self-service or enterprise subscription. An Extension can also be requested.
Solution
- Customers must email our startup team at startups@auth0.com.
- Also, customers need to fill out an Extension Request form for approval.