Hello there. My team has run into some issues with Auth0, where we use the Management API to request user information, and then it returns an HTTP 500 error with the details: Could not fetch role from https:///api/v2/users/<user_id>/roles. This happens a few times a day, which is unfortunate, but …

Hi @mo1 Welcome to the Auth0 Community! Could you please send me a DM with the tenant name you experience these issues on and provide me the log ID of a log showing this error? Kind Regards, Nik

Sporadic HTTP 500 errors from Management API

Get Help

system Closed March 26, 2025, 9:13pm 6

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.

Topic		Replies	Views
Management API v2 Frequently Down Get Help management-api , managment-api-v2	6	4082	August 27, 2019
Getting Internal Server error (500) while getting all users from auth0 Get Help auth0 , api , management-api	3	3511	August 29, 2019
Management api 400 bad request error when assign a role to user Get Help auth0 , api , management-api	2	3498	May 6, 2020
Management API return a user's roles in GetUsers and GetUser Product Feedback auth0 , api , management_api , role , users-list	0	73	July 12, 2024
Creating a user via the management API returns a 404? Get Help	3	3708	December 16, 2021

Sporadic HTTP 500 errors from Management API

Related topics