# Some users get "Oops!, something went wrong"

**URL:** <https://community.auth0.com/t/some-users-get-oops-something-went-wrong/115426>\
**Category:** Get Help\
**Tags:** login-prompt-new-experience, login-experience\
**Created:** [September 5, 2023, 10:59am UTC](https://community.auth0.com/t/some-users-get-oops-something-went-wrong/115426 "2023-09-05T10:59:38Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![glenn.latomme](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/glenn.latomme/32/50539_2.png) [@glenn.latomme](https://community.auth0.com/u/glenn.latomme)\
**Post date:** [September 5, 2023, 10:59am UTC](https://community.auth0.com/t/some-users-get-oops-something-went-wrong/115426/1 "2023-09-05T10:59:38Z")

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Hi,

Some users of my app are complaining on the following error on one or more of their devices, while others devices do work with the same account.

 ![image](https://global.discourse-cdn.com/auth0/original/3X/b/4/b4f582360a9f44848ea6225b212176c770aa6034.png)

First I thought it was some caching issue, but this has been persisting for some time now. So that’s not likely anymore.

Does anybody has some suggestions on what might be going wrong, and preferably how to resolve this issue?

Greetings,  
Glenn

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**Author:** ![rueben.tiow](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/rueben.tiow/32/11646_2.png) [@rueben.tiow](https://community.auth0.com/u/rueben.tiow)\
**Post date:** [September 5, 2023, 6:41pm UTC](https://community.auth0.com/t/some-users-get-oops-something-went-wrong/115426/3 "2023-09-05T18:41:27Z")

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Hi @glenn.latomme,

Welcome to the Auth0 Community!

Could you please provide an [error log](https://manage.auth0.com/#/logs/) for this issue?

And if possible, could you have one of your users capture a HAR file of the failed events and then share it with me in a direct message?

Thanks,  
Rueben

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**Author:** ![rueben.tiow](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/rueben.tiow/32/11646_2.png) [@rueben.tiow](https://community.auth0.com/u/rueben.tiow)\
**Post date:** [October 9, 2023, 10:44pm UTC](https://community.auth0.com/t/some-users-get-oops-something-went-wrong/115426/4 "2023-10-09T22:44:01Z")

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Hi @glenn.latomme,

I have not heard from you since your initial message.

Please reach out to us again if you have any additional questions.

Thanks,  
Rueben

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [October 23, 2023, 10:44pm UTC](https://community.auth0.com/t/some-users-get-oops-something-went-wrong/115426/5 "2023-10-23T22:44:22Z")

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