# SMS login doesn't show up even after enabling when using Universal login without custom domain

**URL:** <https://community.auth0.com/t/sms-login-doesnt-show-up-even-after-enabling-when-using-universal-login-without-custom-domain/88059>\
**Category:** Get Help\
**Tags:** passwordless-sms\
**Created:** [August 2, 2022, 6:38pm UTC](https://community.auth0.com/t/sms-login-doesnt-show-up-even-after-enabling-when-using-universal-login-without-custom-domain/88059 "2022-08-02T18:38:26Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![zameel](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/zameel/32/39115_2.png) [@zameel](https://community.auth0.com/u/zameel)\
**Post date:** [August 2, 2022, 6:38pm UTC](https://community.auth0.com/t/sms-login-doesnt-show-up-even-after-enabling-when-using-universal-login-without-custom-domain/88059/1 "2022-08-02T18:38:27Z")

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Even after enabling sms inside the passwordless, I am not able to see login with otp while trying to login.

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**Author:** ![lihua.zhang](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/lihua.zhang/32/39683_2.png) [@lihua.zhang](https://community.auth0.com/u/lihua.zhang)\
**Post date:** [August 2, 2022, 7:09pm UTC](https://community.auth0.com/t/sms-login-doesnt-show-up-even-after-enabling-when-using-universal-login-without-custom-domain/88059/3 "2022-08-02T19:09:05Z")

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Hi @zameel ,

Welcome to the Auth0 Community!

The passwordless SMS has certain limitations. If your tenant has the New Universal Login enabled, that’s the reason.

[This](https://community.auth0.com/t/passwordless-email-connection-limitations/81399) FAQ explains the cause and solution.

If your tenant has Classic universal login enabled, please provide a screenshot of your login and DM me the [HAR file](https://auth0.com/docs/troubleshoot/generate-and-analyze-har-files). Thanks!

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**Author:** ![lihua.zhang](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/lihua.zhang/32/39683_2.png) [@lihua.zhang](https://community.auth0.com/u/lihua.zhang)\
**Post date:** [August 24, 2022, 6:58pm UTC](https://community.auth0.com/t/sms-login-doesnt-show-up-even-after-enabling-when-using-universal-login-without-custom-domain/88059/4 "2022-08-24T18:58:20Z")

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