# Sign up error not displayed correctly **URL:** \ **Category:** Get Help\ **Tags:** login-experience, new-universal-login-experience\ **Created:** [July 23, 2024, 2:28pm UTC](https://community.auth0.com/t/sign-up-error-not-displayed-correctly/139508 "2024-07-23T14:28:39Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![simona1](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/simona1/32/49270_2.png) [@simona1](https://community.auth0.com/u/simona1)\ **Post date:** [July 23, 2024, 2:28pm UTC](https://community.auth0.com/t/sign-up-error-not-displayed-correctly/139508/1 "2024-07-23T14:28:39Z")
![Screenshot 2024-07-23 at 15.17.39](https://global.discourse-cdn.com/auth0/original/3X/c/5/c53bf5e0c36f4ad6b88f501e42a18c34fab8f02a.png) If a user has an account and they try to sign up again, the error they should receive is “The user already exists” . However, that is not the case currently. The error displayed is “Something went wrong, please try again later” ---
**Author:** ![rueben.tiow](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/rueben.tiow/32/11646_2.png) [@rueben.tiow](https://community.auth0.com/u/rueben.tiow)\ **Post date:** [July 23, 2024, 5:59pm UTC](https://community.auth0.com/t/sign-up-error-not-displayed-correctly/139508/3 "2024-07-23T17:59:16Z")
Hi @simona1, This question has been addressed in another community post [here](https://community.auth0.com/t/errors-from-auth0-form-are-not-useful/125936/3). I recommend referring to that solution and reaching out again if you have any questions. Thanks, Rueben ---
**Author:** ![simona1](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/simona1/32/49270_2.png) [@simona1](https://community.auth0.com/u/simona1)\ **Post date:** [July 24, 2024, 4:20pm UTC](https://community.auth0.com/t/sign-up-error-not-displayed-correctly/139508/4 "2024-07-24T16:20:52Z")
Hi, thanks for your reply. I did customise the Universal Login Text Prompt but I still see the generic error when trying to sign up with an existing email. This is my config. The error gets displayed after I put in the password. ![Screenshot 2024-07-24 at 17.18.20](https://global.discourse-cdn.com/auth0/original/3X/4/b/4b905e7fd11a9234534f0c3e7d25310e33404165.png) ---
**Author:** ![rueben.tiow](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/rueben.tiow/32/11646_2.png) [@rueben.tiow](https://community.auth0.com/u/rueben.tiow)\ **Post date:** [July 24, 2024, 10:45pm UTC](https://community.auth0.com/t/sign-up-error-not-displayed-correctly/139508/5 "2024-07-24T22:45:29Z")
Hi @simona1, Thanks for the response. You will need to customize the **signup-password** prompt, and change the **auth0-users-validation** text field to your preferred text. After doing so, you should see the new error on the sign up page. Let me know how that goes for you. Thanks, Rueben ---
**Author:** ![simona1](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/simona1/32/49270_2.png) [@simona1](https://community.auth0.com/u/simona1)\ **Post date:** [July 31, 2024, 4:01pm UTC](https://community.auth0.com/t/sign-up-error-not-displayed-correctly/139508/6 "2024-07-31T16:01:00Z")
It sounds like the field you mentioned refers to a general error message. Which issues can trigger that message to be displayed? I wouldn’t want the user to receive the same error message but for other contexts ---
**Author:** ![rueben.tiow](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/rueben.tiow/32/11646_2.png) [@rueben.tiow](https://community.auth0.com/u/rueben.tiow)\ **Post date:** [July 31, 2024, 7:07pm UTC](https://community.auth0.com/t/sign-up-error-not-displayed-correctly/139508/7 "2024-07-31T19:07:50Z")
Hi @simona1, The **auth0-users-validation** text field is meant for customizing the error message when someone tries to sign up with an existing user. Generally, this should be a generic error message to prevent user enumeration attacks. But if you prefer, though not recommended, you can change the error message to something else. ---
**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\ **Post date:** [August 14, 2024, 7:07pm UTC](https://community.auth0.com/t/sign-up-error-not-displayed-correctly/139508/8 "2024-08-14T19:07:54Z")
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